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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I never received it or heard anything about it in over a month after already paying for it
Ordered it. Was out of stock. Got it a month sooner than expected.
I've waited for my 6th purchase to write a review as I wanted my opinion to cover more than just one product and purchase experience.
I purchased chimney and stove pipe along with the many accessories that go with a project like that. All the products arrive well packed and on time as you would expect. However one of the sections of pipe arrived damaged so I needed to engage with customer support. After the first couple emails to establish the damage and the solution, Northline Express immediately sent a replacement section of pipe without the delay of needing to RMA the product before getting the replacement to me. This was super nice and kept my project on schedule. I've purchased several more items after that all with good results. It's really how a company reacts when there is a problem that you can see how good they are. Northline Express proved to be a worthy partner I'll continue to use them in the future.
Mark
Experience with customer service was exceptional. I placed my order over the phone and the representative was very friendly and helpful. I placed my order on a Monday afternoon and she told me the delivery date was going to be about a week. It was actually on my porch on Wednesday afternoon, 1 1/2 days later. Very unexpected!
Great shopping experience love the quality of the product.
Unfortunately, not a good experience for a first time customer. I ordered two fire grates that showed the control valve included on the website but turns out the control valve isn't included... that's extra. Additionally, they only sent me one fire grate but charged my CC for two! As of today, I've been refunded for only one grate. I'm calling today in hopes that I'll be refunded for the second grate.
Dear Geoffrey, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Shipped and arrived in a timely manner. Well made, reasonably priced. Will purchase from NorthlineExpress again when needed.
The order process was easy and my goods arrived very quickly. Very happy.
The rug I bought is so thickand beautiful.I bought it to put in front of my wood stove to protect my new livingroom rug and it is doing just that.It was worth every penny I paid.They also shipped it fast,I had it in just a few days.It does not move around like I was afraid it would.It stays in place. I love the colors in the rug and it just looks really nice where it is.Ijust love it. Thank you
Package was in perfect condition when left on porch. We were not home when delivery was made so contact with delivery personnel.
Found what I was looking for though I am not sure it will work for my needs because of the lack of pictures of the product. No specific pictures of where the broom would connect to the handle. I needed threads. I assumed there weren't any, but it would have been nice to see a detail picture. The picture that was there did not allow you to zoom in to better see what was there.
Ordering was easy and delivery was prompt. A good experience.
Nice fairly thick rug to put in front of our wood stove.
It's mainly so the kitties can lay in front of the stove and bake their brains out, in the comfort that have become accustomed.
So far all three kitties approve!
The material is thin. Probably all made like that these days.
Dear Robert, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It was easy to search for what I needed. The quality of the products is excellent. The items arrived in a timely manor and were not damaged.
Not in love with the Durablack product by Duravent. Paint burns off and stinks up the house.
Quick, easy. Fit great! Look forward to using you guys again.
The right material in the right time. I'm very satisfied! Thank you.
My fireplace screens came in at the time I was told but they came in in pieces. Now that they are together I think they will work just fine.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Mike, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.