NorthlineExpressReviews 2,245

My fireplace screens came in at the time I was told but they came in in pieces. Now that they are together I think they will work just fine.

Below is what Northline Express indicates is their Guarantee. This is not true. We purchased the Spitfire Fire Place Heater. The product does not have enough air movement to keep the fire going longer than 5 minutes. Our firewood is 3 years old and clearly very dry. After trying for days, a number of different ways to keep the fire going. We found it just doesn't work. When calling Northline Express and speaking with Amanda, we were told that the fire stay lit was not their problem. And if we used the product at all it is not returnable. I asked Amanda how I would know if the product worked or not if I didn't try using it. She only reiterated that was not their issue. They actually expect me to pay the $600+ for a product that does not work. The product is bad and the experience with Amanda even worse. Don't buy, or trust this company.

Guarantee
NorthlineExpress has an A rating with the BBB and we have a policy to keep the customer happy even if we lose money, it just makes life easier. When you call our company you'll talk to an individual who is always looking out for your best interest. We take pride in making customer satisfaction our personal responsibility and we stand behind each and every product and guarantee them with a promise that your order will arrive free from manufacturing defects and ready to improve your quality of life. Our products are returnable for 30 days after the date you receive your merchandise and are fully guaranteed by the manufacturer. If for any reason you are not satisfied with your purchase, our friendly customer service representatives are standing by and are eager to help you in any situation. We are here to take your calls Monday –Friday from 9AM-6PM, also on Saturday from 10 am -3pm EST. We are always available 24/7 on the web.

Great company to do business with. What I ordered came in sooner than expected. It was exactly what I ordered. I had ordered the same thing from another seller and got a rebuild one. Which only lasted 3 months and the company wouldn't do anything for me.

Right part right price. Customer service was very nice and helpful

Second big project using north line. They make it easy! Had a few extra parts afterwards that were not needed, but not worth it to send them back. Some items were damaged upon arrival as well. But that's the world we live in today.

Product received long after advertised days. When i finally received it, ( about 6 weeks after I ordered it)I had to put in 2 screws where it was missed on product. The product ( mantel) was otherwise well constructed.

I ordered about 10 pieces for a wood stove chimney install. The flashing came folded in half in a box that was too small. I had to massage the sheet metal flat to make it work. Very poor idea to fold up flat flashing that costs over $100. Also, the chimney support box was not square at the intersection of the square base and round tube connector. It was riveted improperly with half the rivets not going through any connecting material. Rather than hassle with added shipping time/costs and the dread of a return, I fixed it myself. Maybe buying local is better?

I ordered too small. I need a bigger rug. I thought I ordered a brownish color but this is jet black. It is a nice rug though.

One bottle arrived with the lid loose and had leaked….big mess. Other than that the service is great and so is the product. Recommend this company