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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Very easy to use website Personal assistants and customer service were amazing. Had we not missed our roof braces this review could easily been a ten. Thank you to the Northline staff.
The product I ordered was just as described.
Very pleased with NorthlineExpress, ordered on Monday received the product on Friday.
I had no problem. I am pleased with the purchase. The screen is of durable material and I know I'll have for years to come.
In today's hyper aware customer service and satisfaction, the fact that I waited 14 days to receive my order is absolutely terrible! I could have easily bought my grate at a regular retail store, if I had known that shipping/transit was going to be so bad.
Found what I wanted at a good price and it works great!
On time arrival in sound packaging - great service
Quality items (fireplace bellows) quality service and timely delivery for two separate orders.
Your web site offered ten dollars off my order but declined to honor the coupon code. Otherwise experience is good and will look forward to receiving item.
This item was easy to order. It arrived quickly. It does exactly what it needs to do.
Order process very easy. Product fit perfectly and was easy to install.
Can't review the products because I didn't end up needing them. I contacted customer service and they were supposed to email instructions a week ago on how to return the product and they still haven't yet. So customer service is bad.
Dear Lori, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to order, got what was advertised decided to order more of this item, Highly recommened by me! And I hate internet stuff so this is good!
Website was easy to use, the checkout was fast and the grate arrived earlier than expected
I've been doing business with Norhline Express for a long time now. Wood stove everything! And if you ever have a problem or just a question, the representatives are so nice and informative. I actually was on the phone for almost an hour with customer service when I first moved from the city to the country a little over 10 years ago and wanted to heat with wood but didn't have a clue what I was doing. She literally walked me through the process of installation and what pipes to get according to measurements through wall, ceiling etc. Keep up the good work and you've got a customer for life.
I have had a hard time finding Dan-O seasoning. Amazon is very expensive. Your price was reasonable.
Complete order did not arrive together. Fifty characters now entered.
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I am quite pleased with my recent purchase from NorthlineExpress. The ordering process was easy and straightforward, the item arrived on time, in excellent condition and was exactly as described.
Efficient delivery.
Quality product.
This Grate allows for good airflow. Height is good and the thickness of it is nice.
I called the customer service they answered all my questions and sent me the links to review so I took them to a store near me and they could not match the price. A1 service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!