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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Fast delivery, way sooner than expected. Great quality items, will be ordering again when the time comes.
I was happy with the purchase and happy that the items (seven in my order) were shipped quickly. However, the shipments arrived in four separate deliveries over a period of ten days, some of which were delivered to the wrong address. One of them was addressed to me correctly but was delivered to an address where my son used to live, but sold the house and moved two years ago. Seems FedEx has a glitch. None of this was the fault of NorthlineExpress other than their choice of usually-reliable FedEx.
I was emailed a code for ten dollars off of an order $100+ however; when I tried to apply that code NLE10$ it said it was invalid and would not give me the discount. VERY DISAPPOINTING!
Dear, LEONA S, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.
Took me about 2 months to receive my grate. Way too long!
Without being able to say how knowledgeable the customer service team is one wsy or the other, I will say they were responsive and helpful. Also, the packages arrived promptly and well protected. Tracking numbers I was not able track with, but shipping via UPS was fast.
Easy to use website great selection of products easy ordering and fast reliable shipping!
We received exactly what we needed and found it sturdy and able to handle large logs.
I purchased a lifetime fireplace grate for my Fireplace Xtrordinair fireplace (not an insert). The website showed a lifetime warranty, but not for wood stoves, inserts, or outdoors. The manufacturer enclosed a notice that stated the warranty was not valid with wood stoves, inserts, outdoors, or high efficiency fireplaces (like mine). I contacted NorthlineExpress customer service to return the item, and the agent (who never gave me a name) said that I would be responsible for return shipping. The agent was indifferent that their website was less restrictive than the manufacturer, and insisted that my fireplace was an insert, and that return shipping was on me. Next time, I'll buy a similar product from Amazon, where they understand customer service principles.
The website was simple enough to use but it's been over two weeks now and I still haven't received my order. When I called in I was told there was a delay with the supplier. Emails looking for updates are not responded to in a timely manner. The calls are answered right away and there was follow up.
Dear Jeff s, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Will acknowledge good product, good shipping service, however extremely overpriced. Just couldn't find alternative suppliers.
We are pleased with the shovels we ordered. Exactly what we were looking for and reasonably priced.
The customer service was good and the shipping was fast. The only reason for 4 stars is because we got an email that looked like spam saying our order would be canceled if we didn't call. There was no indication that it was from Northline Express and we almost deleted it, which would have canceled a time sensitive order.
Initial order was damaged in shipment. Northline immediately ordered a replacement, which I just received in good shape.
Easy website to navigate! Great prices! Everything I needed for my new wood stove!
Ordering and shipping where excellent. I have tken to box to the jobsite, but I have not opened and inspected the Now I hope the shipping and return policey are just as good.
I find what I am looking for very easily and love the prompt shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear.NEIL P. We are very sorry for this experience with our company and understand your frustration,If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!