From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to order, great communication, arrived promptly
I expected free shipping! Seems there are less than transparent exceptions to this enticing offer.
Still not happy about not getting free shipping on my first order.
The 13x13 chimney cap was damaged. The box was damaged. The hood on the chimney cap was bent and paint knocked off
Pretty easy. Good, prompt responses to my questions. I'm glad PayPal was an option, because right now my credit card has a special cashback offer when PayPal uses it.
Good products but too slow to ship out to complete jobs in a timely manner.
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Ordering was easy and delivery was fine. The quality seems real good. I haven't had a fire on it yet and only after a couple weeks the grate is starting to rust. I expected rust over time but not before I even used it.
Dear Michael, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
And online chat with vendor rep produced no answers to legit questions and concerns.
Such as: what metal is the pipe made of? How is the handle rod attached to the damper plate?
Photos show only one view of product. Is one end slip fit inside and the other outside to 8" stovepipe? In other words is one end slightly smaller in diameter than the other?
None of my questions were answered either online or by chat.
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Quick response, decent price for tacky traps and baits.
Northline has a good selection of videos to help through the wood stove install process...if you can find them. Once I had the pad ready, the install only took an afternoon. Only problem was after my purchase, Northline recommended an adaptor & I bought one only to find it wasn't needed. The return cost me $15
Dear Ron, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Paint and peel is Total junk and does not work as advertised
Dear Arthur, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fast delivery and overall a superb experience! We are very happy with the slate colored stove board.
Had the parts I needed, shipped in a timely manner.
Everything was streamlined and easy-peasy. Best thing is that Bezos didn't earn a dime from this purchase (unless AWS was involved, hmmmm).
Happy to find what we needed. Yippeee. Glad to have found this company on my searches
Thanks for the awesome review, Susan L.! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us. We’d like to invite you to check out some of our other products here:https://www.northlineexpress.com/
Haven't used product yet but my fireplace guy told me I'm going to love results.
EZ assembly as it took less than 30 minutes to complete. Quick shipping.
Got all the info I needed, thanks
Product support was the $#*!.
Exactly what I ordered and what I needed. So I bought it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerry, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!