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From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Product damaged by delivery service but all it took was a phone call and a couple of pictures of the damage and a new one was delivered fast!
Timely, profesional and reasonable! Called to confirm, texted an hour out, delivered to the door.
Product is good so far just sprayed fireplace screen that was peeling, used fireplace so far no peeling seems to fix problem not sure what to expect how long it will last.
Excellent *************************************************************************
The product showed up on time and was well packaged. It was a smooth delivery and experience.
Wonderful. Item received and put together easily. Very Happy
Good product. I was expecting a larger brush for a Big Fireplace. Large heavy handle, very nice. Broom straw should be much bigger
Was a bit skeptical ordering online without "touching & feeling", but couldn't find the size i needed anywhere. VERY happy with quality and size as expected!...
The chimney cap was delivered exactly as expected and in a reasonable time frame.
As always the delivery was quick and all questions were answered promptly and politely. Truly a pleasure to do business with.
Fed ex delivered two of my packages to the wrong address but I was able to locate them due to the excellent tracking from north line express
Very easy to use website. Great selection and prices were very competitive.
Product as described and quick turnaround on the order. Received the cover in 2-3 days from the time of placing the order.
The product was as advertised. It arrived when I expected it.
Very easy company to order from and return an item that I ordered wrong
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jim, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!