From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I tried to place the order three times with paypal and it failed. Then I placed the order with my credit card-no problem. Please do not give my name/address to others. Send NO postal mail(sales,flyerts etc)
Order 3 creosote sticks. 1 was broken and contents spilled out into box making it unusable.
It took a while to get to me but boy when it did it was great. The packing was very professional and the skid it sat on was in great shape. There was absolutely nothing wrong with the product and as soon as I go it, I went to work.
Online ordering was easy and delivery was fast. Would recommend!
Ordering was easy. All I had to do was go to website, put purchase in cart, and just check out. It was that simple.
Tools were very nice and are well made. I would definitely recommend Northline for any of you indoor/outdoor living needs.
Would absolutely come back for future needs. Very friendly interaction, prompt service and delivery, and impressive delivery time.
Fiberglass fireplace floor protector is exactly what I needed to protect my hardwood floor. Good size, works great.
All our interactions with NorthlineExpress have been positive.
These extra long matches are nice and thick. Very happy with product!
Great product, only upgrade is maybe stainless fasteners option
I ordered three items for my pellet stoves and all arrived with the week and were as described. I would recommend Northline to a friend.
The product came quickly and in good shape. Would order again.
I had no issue with the company or website. More photos of products would be nice though.
Understood product line and what was needed for my installation.
Great price wasn't sure the product would be of good quality but it is and arrived on time. Site was easy to use. Will be back to check it out.
Fast shipping and easy ordering, great selection,and great quality products.A+ A+ A+ seller!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear TAMMY, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!