From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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So far so good. Haven't put together yet but everything seems to be good.
Person i talked with was very helpful. Packaged arrived in a reasonable time.
The matches is of a very good length for a fire place, very sturdy and very easy lightened. I am very satisfied. Thank you.
Excellent product! Absolutely love the quality and craftsmanship
We forgot to order this item on our original chimney pipe order. We ordered this from NorthLine Express and got it surprisingly quick. Five stars for quick order processing and shipment.
Most of the information I needed and there are a good selection of products. I couldn't find a through-wall thimble for a 30-degree angle which I plan to construct with other materials. It's a non-standard installation but some you-tubers recommend it for some situations. Northline staff helped with appropriate cautions about the non-standard installation. I had one part that didn't come in and staff was VERY helpful and responsive to make sure I got the part in a timely fashion.
Most of the information I needed and there are a good selection of products. Tech. Specifications are sometimes not on the front line but can be found in most cases. I couldn't find a through-wall thimble for a 30-degree angle which I plan to construct with other materials.
Everything was perfect until unit was delivered half assembled and damaged.
I bought this little log set about 20 years ago and it's perfect. Northline still makes the gel cans that go between the logs and makes the best visual for my small space especially on cold or nasty weather days. I love it.
Very pleased, I'm building a log cabin and I'm ready to build the gable ends, I needed the stove pipe to correctly lay out my thru the wall thimble.
We love this Pilgrim spark guard! High quality construction that will no doubt last years. Great delivery.
Customer service said product would work in a sloped finished ceiling will not made for flat ceiling only
You had the piece I ordered and I can make it work. What I was looking for was a 7 inch oval to 6 inch round adaptor. Maybe they dont make that. I squished down the 7 inch round to meet my boiler then reduced to 6 inch.
I ordered this chimney cap and flue based on my chimney outside measurements combined with the product description. Rather than going over and around the outside of the chimney pipe it sits on top of it. I will have to do some retro-fitting and add bracing pieces to attach the cap properly to the top of the chimney. I will not rely on only gluing it with silicon as the instructions seem to indicate.
Otherwise the product was delivered in a timely manner, and it looks like it is well made and decent quality. Time will tell if it stands up to the elements.
Dear Tony, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Needed an extra large grate. Received the perfect one. Great quality, great size.
If you follow the directions exactly (damp paper towel followed by dry paper towel), it removes the soot and leaves a clear film of silicone, which inhibits soot and also makes the next cleaning much easier. A great product!
The photo and description were right on, the 90 degree elbow is well made and was easy to install,everything worked out great thank you.
Easy to navigate website and place order. Reasonable speedy shipment.
Process was fine. Product not so much as already ruined with a hole in the finger
Dear Andy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Like the 20% off! And free shipping! Beats prices I found elsewhere.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!