From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
No comment at this time. No comment. This was matches. They work.
Hard to find good
Price on this stuff!
Exactly what I wanted thanks
I received everything I needed ahead of schedule, it was perfect!
I was looking for old-style (and thus uncommon) catalytic combustor. Your website provided all the info I needed to make the right selection. Item was well-priced, came quickly, and performed as advertised.
Thank you for your help. The product met my expectations and I'm looking forward to many nights enjoying a fire with my new grate
I get what we ordered in a timely fashion. Now we just need someone to go up on the roof and put it on.
Easy to use website. Great price. In stock and fast delivery.
Received my order quickly! No missing parts very easy to install. Great product!
We were in desperate need of a new fireplace grate. Ours was 26 years old and way overdue to be replaced. I searched several times online and found one on your site that was not only quality, but fairly priced. Some companies charge entirely too much for something to just burn on. It better cook me a steak as well! :)
No problems, everything works, the thermostat was a nice color
The grate did not fit opening even though description said it would
I found what I was looking for and ordering was easy. I received a series of emails to keep me informed. Tracking told me where my order was and when to expect it. Perfect.
Item as described, works well so far, costing inside has prevented any rust from forming
Good product but the followup as to when shipped and when I could expect it was poor.
Dear Glenn, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Love the wool rug. Fast and easy to order and arrived quickly.
Needed a chimney brush and they had the size we need. Came promptly.
Easy to order.order came quicker than expected! Pipe was a great price with free shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phillip, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!