From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Grate helps to keep burning wood without smoke. Good size and height
We received the fireplace grate in a timely manner and are pleased with the quality of the product. I waited to review until we had opportunity to try it out. It fits correctly and holds the firewood well so the wood does not roll off when adding more wood to the fire. The only concern we had was the box it was shipped in was coming apart when it arrived but there was no damage to the product.
All good service and delivery was timely and on time and so yup
Had to wait for missing part to be re shipped/ordered, other than that. Well packaged
My question was answered and I got the best deal! My floor is protected and the rug looks nice! Thank you!
Items I ordered was what I was looking for and arrive on time.
Thought item purchased wasn't being shipped as received no other notice than the payment was accepted until opened a complaint... product was there that day!
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good experience. It took several tries to find the product I needed on your website. I had used the term "reducer" instead of "increaser" and that search resulted in a "no items found" result.
Shipping was fast & Sale price was an added bonus! Daughter requested as a gift for Christmas
Smooth and easy transaction. The larger grate really causes a large amount of heat to be dispersed throughout the room
Hard to find 22 ga pipe these days. Probably won't use it till next season. But at least I'll have it on hand.thanks.
Received my order and was pleased with the quality! It was exactly as pictured.
Very easy to order and quick to receive the grate! So far we love it!
Product had be previously opened. Cotter pin for cable was missing. Cable was detached from assembly. Bracket bolt had been stripped.
Assembly is very solid. I was able to replace bolt and cotter pin easily. Online photos explained cable attachement. Installation was very simple.
Happy with purchase.
It was very easy to order. I do not like to leave reviews. Thanks you very much
The day after I placed my order, I received a call that the item was on back order and not to expect for 3 -4 weeks… did I want to cancel?
I agreed to the delay as this was the best price on internet for this item.
Arrived 2 weeks later… yay for me!
Got this as a gift for my friends with a wood burning stove. They put water & spices in it to make it fragrant in their home. They love that the steam comes out the chimney.
I purchase some spray paint in a can and could get the paint to spray out. Contacted Northline express and they send me some clean out tips and some replacement tips in a timely matter.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JK, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!