From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I purchased a bellow for a gift, and it is exactly what I was was looking for.
It was very easy to navigate the website. I appreciate you keeping my order in the cart. I had to help my elderly father and it was so nice to be able to pick up where I left off and not have to find my product and start over.
Thank you, great experience. Will order from here again. Decently quick shipping
The item was exactly what was expected and on time and in the size we needed.
Order arrived as described. Would have liked to have seen a tracking number as I was juggling arrival of part with availability of installer.
We ordered it on line and we really like the color when we got it we were pleasantly surprised by the size of the rug. It is plush and fire $#*!ant
NorthlineExpress had the lowest price around, including shipping, for the part I needed. Shipping was fast and painless and the product arrived undamaged. I expect to buy from them again.
Very easy ordering and super fast shipping. The item is just as described.
No additional info at this time since I have already responded to this survey previously.
Will be a return customer! The customer service was responsive and helpful.
Shopping experience was great. Received the item on time with no issues encountered.
Got what I ordered in a timely fashion. Would recommend them to friends.
Prompt delivery.Nice rug but Returned in a one day turnaround.
From start to finish, exceeded all expectations. Communication was excellent and was helpful throughout the entire process.
Beautifully made; love that it's real wood, brass, and leather. A hard-to-find gem!
Product was shipped fast and exactly as described. Thank you!
I went with the vendor after trying the regular places and not finding what I needed. Northline had the part I wanted at a decent price and got it to me via a reputable shipper and within an acceptable timeframe. I would 100% recommend and show again here.
Response was great, I had asked to trade for a different style from stainless steel to just a black pipe that didn't happen so I can't really use it and that sucks, so I will not use them in the future
Great product! Good quality firewood cover! On sale great price and fast shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lanny, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!