From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Beautiful. Works perfectly. Great gift for someone who has everything
Beautiful product. Arrived quickly, in time for Christmas
NorthlineExpress is the only provider we look to for our fireplace needs. A curated selection of products instead of the endless options at big Etailers. Prices are very fair.
After making an order customer service tells me they will ship in 5-7 business days. Poor business model in my mind. Then to place this review they want me to write one hundred 100 words. I wrote what was needed to be.
This made a great gift that should last a lifetime. Really high quality and beautiful work done with the work. Top notch stuff, thanks y'all
I had a eight inch cap on the pipe, but, wanted a wider one. The one I received was just a fraction off and started raining so I wasn't able to make a cut on pipe to fit new one. Guess in spring time I'll get this project done.
Dear Kevin, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Order came quickly customer service was great and replacement items came following week for damaged items thank you for great experience
We like our new bellows and it works well to keep our fire going. Thank you!
Fair prices and prompt filling and delivery of order. Arrived as promised.
The parts I needed where delivered quickly and efficiently
The handle has a better design than other coal buckets because it does not pop out!
I emailed customer service to CONFIRM that only the rear rail was supported by a leg as was pictured in the product image, and that no leg was on the front rail; the returned answer was, yes, that's correct; I specifically desired NO leg on the front rail due to an ash dump access issue; the grate arrived with TWO legs, one back, one front. I don't particularly like that the short sides have no "lip" on them to keep the longer sections of wood from dropping down onto the firebox floor. Please look into fabricating the full Vestel 400 Series again. That series grate (29.5 x 27.5 x 14.75 with 5" feet on four corners) worked perfectly for 57 years and I may look into sistering the cracks together. However, only two sizes larger are available. So, I've found an inexpensive replacement that will do until I get my original repaired.
Dear beth, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordered my items easily and then realized some of my information was incorrect. Called customer service and talked to a live person who was very helpful and spoke clear English. She corrected my problem with one call. FANTASTIC!
We had a lot of questions upfront about what pipe and how much to buy. Customer service was a great help. They exceeded my expectations!
Quality item, easy ordering and fast delivery! Just what we needed for a Christmas gift.
A beautiful Beard bellows now completes our fireplace tools. I also bought a new poker and 2 flue handles. They are beautifully made and arrived as planned. I will buy from NorthlineExpress in the future.
Overall experience was great fast shipping and great products. Will order again. Thanks keep up the good work.
I have been looking forever for 3/8 inch gasket and finally found it right under my nose in Rutland! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.