From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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My product arrived less than a week after I ordered it and in perfect condition.
My shopping experience was most satisfactory. That's all I have to say but I have to keep typing to meet the character limit which I have met now.
All the info and guides for chimney pipe for our woodstove were very helpful in planning and prep, and then purchase/shipment were all very quick and easy. Haven't done the full install yet, but all the duravent items look very durable and great quality. Can't wait to get it all going!
I'd been looking to buy a new set of fireplace tools. I wanted them to match the woodstove set. I was so pleased Northline Express had them. They are of very high quality.
The website was extremely easy to navigate, I found exactly what I was looking for, and the price was excellent.
Placed order received part of order and had to wait another week for other part,refunded a whopping $6.99 gor inconvenience
All good. Will be back, I don't like that you make me type 50 characters. Bad UX.
A great selection of beautiful pieces and wonderful customer service!
This was backup Christmas gifts and I thought it would take too long to arrive in time for the holiday. It arrived within the same week I ordered it.
The original was on the website but was in back order with no eta for delivery.
Dear Cedric, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Second time purchasing from Northline and no complaints, pricing didn't go up much at all in a few years, order was shipped quickly even during the holidays when you would expect delays. And received the correct products.
Very pleased product arrived in good condition within a reasonable time.
It took over two weeks to get my item. When it was supposed to take 3-4 days
Dear Tony, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My order was processed and shipped out without any major issues. I will be sure to buy here again! Thanks!
Easy to purchase and everything was well packaged. Shipping was quick. I would highly recommend them.
Thank you!
Seamless— from online research to delivery everything went smoothly and quality product delivered timely and in perfect condition
Found this product quite easily on the website. Shipping was on time with updates. The part was of good quality. No issues
Thank you for carrying products I can't find in my local hardware
The soot removal and glass cleaning products work great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Richard, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!