Overview
NorthlineExpress has a rating of 4.5 stars from 2,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
Instant Feedback
You had the piece I ordered and I can make it work. What I was looking for was a 7 inch oval to 6 inch round adaptor. Maybe they dont make that. I squished down the 7 inch round to meet my boiler then reduced to 6 inch.
My order was processed and shipped out without any major issues. I will be sure to buy here again! Thanks!
I received everything I needed ahead of schedule, it was perfect!
Great product! Good quality firewood cover! On sale great price and fast shipping.
I contacted Northline both by email and phone. Quick responses both times... haven't had that kind of customer service experience forever... I'll be back.
Understood product line and what was needed for my installation.
Had to wait for missing part to be re shipped/ordered, other than that. Well packaged
No problems, everything works, the thermostat was a nice color
Easy to use website. Great price. In stock and fast delivery.
Received my order quickly! No missing parts very easy to install. Great product!
The grate did not fit opening even though description said it would
Dear Phillip, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Beautifully made spark cap and ordering was simply quite easy and quick to deliver. Fit chimney flue perfectly. Very happy!
Love the wool rug. Fast and easy to order and arrived quickly.
Everything worked out perfectly! Highly recommend using there chimney wizard makes it easy to get what you need.
I have made three different grates for my fireplace and all ultimately failed. This grate not only was the perfect size but it is totally functional and good looking. Thank you for making a grate for GROWN UP fireplaces!
Item as described, works well so far, costing inside has prevented any rust from forming
I was looking for a log rack that could also store some of my fire pit supplies. NorthlineExpress didn't fail. Ordering was easy, the rack is well-made, and I had it up in my backyard loaded with wood for the late fall/winter season in less than five days.
The hearth I received was great looking and well made.I was pleased on how northline express helped me track my package and how quickly they responded to any of my questions.
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- Roscommon, MI, United States
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Business History
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JK, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!