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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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We are very pleased with our new 28" lifetime steel fireplace grate. It fits just right within our fireplace and holds the wood perfectly. Very stylish look as well. And the best part is the lifetime guarantee. I called Northline's customer service line twice to ask questions about the sizing and the warranty before we made our purchase and both times we received great customer service. Thank you!
I called because I had a few questions and was actually surprised that someone answered the phone and was able to quickly answer all of my questions. Everything arrived on time and was VERY well packaged to prevent damage.
Good product, free shipping. Best price I could find for 2 sets of brackets or very close to it. Well packaged.
NorthlineExpress had the best price on the internet. They provided excellent service and shipped my purchase in a very timely manner. One of my best internet transactions!
$#*!
For us it went together well. It fits right, thanks to the emailing back and forth for the measurements. It came quicker than expected. The only thing I wish that would change is the cement to come in a tube instead of a bottle so you could get more out of it.
MY FIREPLACE HEARTH RUGS ARRIVED QUICKLY AND WERE PERFECT! THIS
IS THE 6TH TIME I'VE ORDERED FROM THEM... ALL ORDERS ARRIVED PROMPTLY... GREAT COMPANY WITH A MARVELOUS SELECTION OF ITEMS... I HIGHLY RECOMMEND THEM... YOU WON'T BE DISAPPOINTED!
All my products came on time, in good condition and was exactly as described. My pipe fit together title ansld was easy to assemble.
After searching multiple area stores, I could not find what I needed and prices for what I could find were exorbitant. Website was thorough and informative. Found what I needed and everything is good. Now I can finally install the woodstove and know it is done correctly!
Helpful & friendly customer service. If you have an issue I recommend calling their customer service phone number. That appears to be the most efficient way to solve any issue you may have.
I had ordered a grate for my fireplace from a major online shopping site; it turned out to be too small, but I loved the quality of the grate. So I Googled the maker of the grate and that's how I found Northlineexpress.
I found their tutorial of how to measure for a grate very informative and it helped me pick out the perfect size grate. The selection of quality products, great prices and fast shipping will have me coming back the next time I need fireplace accessories.
First time using site. Very happy, will order again. As good a price as I found anywhere online. Didnt know what to expect and was very pleasantly surprised.
I looked a many sites, but this one had the product I was looking for. Very satisfied. I will very likely be back to order again.
My experience with NORTHLINEEXPRESS was awesome. Ordered on 10/31 received on 11/2. Very fast, courteous service. Will shop here again.
Packing on my shipment was AMAZING
Received it in perfect condition. I'd RECOMMEND this company highly
Spoke with a representative before shipment & VERY COURTEOUS
Thanks James TN.
Easy site to navigate, found exactly what I was looking for, and the order was delivered before I knew it. We haven't had a chance to assemble our product yet, but I anticipate no problems. I look forward to doing business with Northline Express in the future!
High temperature spray paint, for stoves and chimneys is hard to come by. NorthlineExpress has it and ships promptly and at a fair price.
Ordered my grill on thursday, they shipped on friday, recieved on the following thursday. This site is great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members