From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The collar was the best device for what I needed. Wish the chimney kit had come with one.
With little knowledge of what I was doing I inadvertently ordered incompatible items for my project. The customer service rep I was fortunate enough to encounter when I called about a back ordered item recognized my errors and took wonderful care to make sure that I got the items I needed. My regret is that I didn't get her name.
They replaced a "damaged in shipping" grate with no hassle.
We needed to return an extra pipe that we had ordered, nothing wrong with it, just an extra. We had to push for it on the phone, we only got a return slip after we returned it, they charges a restocking fee and it had already cost a lot to ship back. Overall, I think they are trying to make it easier to just keep stuff and not return it. I feel ripped off, because I only got about half of the original cost back when I returned it due to the return costs.
Still trying to receive all the order. They just don't seem to be able to realize we are missing an item we ordered!
The price was by far lower than any other site I searched for this product. Delivery was a lot sooner than they projected even though it was over they holidays.
All good
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After waiting 10 days wrong materials.won't be ordering from them again
Dear Jesse, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
Northline Express is a great option for a home wood stove installation. They have a great selection for everything you need and they are always posting sales and discounts.
I ordered these two parts, they arrived as scheduled, packed well, no issues, website easy to use
The second time I tried to order something I got to the end and it would not let me submit it.
Dear Horace, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Ordered a part for my blower. When I got home 4 hrs later found out my daughter had already ordered the same part days earlier. I called the company to cancel my order but they were closed. Next morning I called and was told they would cancel the order and then call me back later in the day. Never heard from them. Two days later I get an email stating my order has been shipped. True enough, I receive both orders a few days later at the same time. I just think with todays automation there should be no reason an order can't be cancelled before it has shipped.
What I needed was out of stock, about a week after got notified it was i stock and received the item. Everything was up front. No complaints. Thanks
All was as promised! Ahead of sch by a couple of days. Great service
All your videos and the website makes decisions easy.
I thought this was an exact replacement part but its not. My old broom had plastic threads at the top to screw in the handle. This broom had wood to screw into. Although I got it to work its gonna fall off before the broom is exhausted. That I'm certain of.
Dear Thomas, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
You guys had the part I needed. Amazing. Purchased a Fireplace Set in 2013 and needed a new Broom Head. You had it in stock. Awesome. Free Shipping for Xmas to boot!
Site is quick load/react smooth, well layed out and fairly clean. Navigating and shopping was a breeze. Partly my fault for waiting so late before christmas (and maybe i just didn't see it) but i wish there was an option for expedited shipping. A guaranteed 3-day shipment would have done the trick. Standard shipping had it delivered the day after xmas.
Ordered telescoping stovepipe. One pipe was apart at the end of the seam. I tried to close up the end and made it worse. The seam came apart more. I spoke with Marcy and she told me to send a couple of pictures to customer service. Within a couple of days Marcy emailed me that a new pipe was being sent out and she would let me know what to do with the first pipe.
Don't do business with this online business or you will be screwed if you need to do a return out of what was paid for it
Fireplace broom
Paid $15.51
Refund $5.94
LOSS $9.57
Dear Susan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Shipping was terrible could have been shipped at one time but it was 3 shipments so it took more than a week to get all of them
Dear Kevin, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronnie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.