From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Order was shipped and received. One item arrived damaged but with one phone call, 2 photos emailing photos of the damaged item the Angie in customer service took care of us!
The first item was bent in the box and the second was over a month late!
Delivery was good but the ups set the box on it side and bent the corners of my part
Delivered earlier than expected which was great nothing was damaged which is a plus
You forgot to send me a crucial part. Now I can't use it on our camping trip
Dear Jacob, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The site was very easy to navigate. The items are clearly described and the reviews I found to be very helpful. Item arrived nearly a week before it was supposed to, which was a huge blessing since my family needed the bellows as our old pair had given up the ghost
An easy to navigate website. They had the replacement part i needed. Prompt shipping.
Item was described as a hearth rug. Not so. It is not flame resistant or flame $#*!ant.
Dear Georgetta, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Love the 3' firewood rack. Easiest assembly imaginable! Sturdy too.
My product was damaged in shipping, ups said they notified them only to find out they never did. When I contacted Northline express they called me back and sent a replacement out immediately, very happy
Prompt shipment and speedy delivery. Finally realized where I'd been putting the stove stat wasn't double wall.
We purchased a fire pit ring for my son for Christmas. It was not supposed to arrive until January 6th because I was late in ordering. It arrived before Christmas. The quality a d workmanship is outstanding. I am a very happy customer!
Awesome product and service! Was a little concerned about the delivery tracking but called customer service and they explained everything to me. Perfect!
I'm very pleased with the purchase, it even arrived early, but ordering it took some patience. Was promised 2 coupons then told at checkout I could only use one per order. Also using the coupons required setting up an account. Took much extra time chatting to figure all that out
Was promised 2 coupons then told at checkout I could only use one per order. Also using the coupons required setting up an account. Took much extra time chatting to figure all that out
The initial service I recieved was excellent. I was very pleased with help correctly designing my system and ordering the correct items. Upon receipt, one item was missing, one incorrect item shipped and it took a very long time to communicate this and have it resolved and the correct items shipped. Also needed was an exchange of the chimney cap which took several phone calls to correctly achieve. Overall I'm satisfied but it has taken months to recieve everything needed to correctly install the system, this was frustrating.
Dear Customer, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very well built fireplace grate. Ordering was very easy and delivery was sooner than expected.
Fast shipping and great price on quality built fireplace heater
Some of the reviews were for the wrong product. Otherwise the process was very clear.
I placed an order on Dec 18th for an extra large fireplace grate that was a Christmas gift. It was lost in shipping unfortunately. I emailed them about it being lost and they mailed a new one the next day. It did arrive the day after Christmas, but that was still excellent service in the short time from when I originally placed the order. The fireplace grate is perfect, very heavy and quality is what was expected.
Parts came from different locations, but all arrived in great shape, and in a timely manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Buffie, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!