From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Simple but effective design for storing wood and kindling inside so you don't have to go out on a cold winter's night. Very study and should last as long as I do. Great customer support as well for a very minor issue I had with a missing part.
Needing this and it was half the price great value.
Easy to use, fast and easy. I don't really want to write about this it's just a vent!
I'm totally happy with the chimney pipes. They're easy to install and they insulate the heat very well.
Product shipped quickly. Exactly as advertised. Cast iron kettle is heavy and heavy duty. Love it!
I love this store! So many great products that are tough to find elsewhere. I love my fireplace stuff. I will definitely buy from here again.
Customer service was helpful. Order came quickly. One item was missing from my order. They sent that out immediately and I received it in a timely fashion. I will be ordering again!
Took a long time to receive my Termination cap and some of the pipes came damaged
They just don't care about you, the customer. Wouldn't answer emails, or phone calls. When you sit on the phone 45 minutes to an hour, they can't answer, then they say give us your number and we'll call you back. Never did until days and days later only because they finally read one of my emails that I Iet em know what I thought of them. I wrote their website down so I'll never shop with them again..
Dear Mike, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great value. Good shopping for nice item. Looks great
I received the wrong sized pipe for my pellet stove and then had to pay to ship it back
It has been 2 months and I still have yet to receive my refund
I feel scammed
Dear Joseph, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
It was very easy to order online. Product came in a very timely manner. Will use this company again in all my high heat paint needs.
I ordered the fireplace set for a Christmas present. I love it
It a very solid and nice looking firewood storage system that looks great outside our front door. The included cover gives it a nice sleek look.
Arrived quickly very good quality, not like the box matches made today
Items on sale … once ordered they tell you a few days later item is back ordered!
Only to see still listed on their site for more money now..
Dear Richard, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Although the fragrance oils are very nice smelling from the bottle I can not use them until you deliver the scent stone I paid for.
Dear Mark, we apologize that the item you are looking for is out of stock or currently back ordered. We understand that this is very frustrating. Please contact our Customer Service Department at fireplaceorders@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
4" roof jack flashing arrived packaged poorly crammed into shipping box bent and had to be straitened needed to be installed no time to return.
Customer service was friendly and helpful
I am still awaiting delivery. I emailed customer service without reply
Dear Mike, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raymond, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!