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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Received exactly what was ordered within two weeks. Local suppliers on the West coast were giving me receiving dates of 4-6 weeks with no concrete date.
Have been searching for a site like yours for awhile, thank you. Although I have not installed the elbow yet, it is exactly what I need and see no reason while it will not work just fine.
The order process worked well. The product is good quality.
Very pleased with the quality and shipping of the two racks.
Lots of helpful information on this site that told me exactly what I need to properly set up my stove. Also, high quality products and the lowest prices I've found. When the items arrived a few of them were bent quite a bit making assembly a bit of a pain.
Lots of helpful information on this site that told me exactly what I need to properly set up my stove. Also, high quality products and the lowest prices I've found.
Was able to buy the size stove pipe I need at a good price. Was shipped very quickly and arrived early.
The original purchase was out of stock and a substituted a comparable product at no up charge. Very pleased with both product and service
The mesh was delivered promptly. It seems to be well made
Grate fits perfect just what I ordered only note I'd like to say is that packaging was poor box had all legs sticking through it although that grate is tough a $200 item should be packaged much better
Hard to find part, easy simple process with you, Thanks
We ordered a Pearl Mantels Marshall fireplace surround (540-48) from Northline Express for our new gas fireplace in our living room. Northline Express shipped the fireplace surround within a reasonable timeframe via XPO freight.
Upon delivery and opening the box, the mantel was severely damaged. The box itself was in acceptable condition; however, the header shelf and both legs were loose inside of the box. One corner on the top of the mantel shelf was crushed. All the joints had split paint due to separation of the adjoining materials. There were rub marks where the loose items rubbed against each other and even white paint rub marks inside of the cardboard box. Obviously, this mantel was subject to extreme shipping conditions, either from its place of manufacture in Vietnam to the warehouse, or from the warehouse to our residence.
We promptly left a voicemail message for Northline Express that evening describing the damage. A Northline Express representative called us the next day basically telling us that it was our responsibility since we did not inspect the mantel and refuse delivery prior to the driver leaving. The XPO driver left the box fastened to a pallet without us present. A "contactless delivery". How are we supposed to inspect and refuse delivery when the XPO driver left the package in our driveway and drove off without us even knowing?
This mantel is unusable and beyond repair. The snippy Northline Express representative stated that she was going to attempt filing a claim with XPO, but seemed doubtful the claim would be accepted. We attempted to reach out to Northline Express several times without a response. Fortunately, we contacted Pearl Mantels, and they sent us a free replacement. Their customer service is outstanding, and I would highly recommend purchasing a Pearl Mantels' product. Just not from Northline Express.
Good pricing and service. Fast delivery times. Only complaint I can think of is better tracking on shipping. Other then that, it was an overall great purchase. Thank you!
Dear Jesse, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Missing part of my order and was told they would email with tracking numbers and never heard a word back
Good experience. Website is easy to navigate and select items
Great range of products with excellent product info
While watching the video, they were explaining how to measure for the correct size grate for your fireplace. Upon delivery the size did not fit my fireplace. It was too small, very disappointed on the video shown how to measure.
Fast shipping, good price, good quality. Recommend seller
Everything was listed in stock and ships in 1-3 days. Nothing was shipped in 1-3 days. I'm still waiting for parts that they don't know when will be shipped, things have become backordered and then not backordered. I assumed I was ordering from a company that has all of their own stock on hand, but I believe they are just 3rd party seller to a degree.
I've ordered replacements from Amazon and received them In the time it took this company to figure out to availability of their own parts. Avoiding Amazon was another reason I chose this company.
Dear Ryan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Was some what dissatisfied with the ability to confirm when shipment(s) would arrive.
Dear Will, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Quality wasn't quite what I expected... A little thin and needed a non slip rug underneath.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joe, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!