From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great selection and fast delivery! Would recommend
Product arrived in good time but is not in the greatest condition. Emails to their customer service have not been helpful.
Shipping is super fast and appears to be in good order I have not installed yet
So far so good. Awaiting for my second pipe order and fit as expected
Great selection and prices, easy to navigate their website. Checkout is speedy. Couldn't ask for anything more.
Everything fit together well. Easy to put together.
I purchased this bellows as a gift for my husband. Found this site after perusing several others. Northline has a great selection and seemed to be fairly priced. It arrived on time and is very well made.
The fan was as advertised, plenty of air flow. The only downside is that if smoke escapes through the opening for the fan shaft you need to leave it running all the time. Same fan is available at Home Depot for $165
Efficient and convenient! What a lovely gift! I can't wait to see my daughter's reaction! Great quality too! I would definitely recommend one of their products as a special gift!
Easy to shop, easy to buy, and our item was shipped promptly.
The delivery time was great. However, I cannot give a review as this is a gift to a family member and will not be opened until Christmas. Thank you!
Great quality and craftsmanship excellent delivery
Less than perfect condition described "scratches in paint." When item arrived was missing rivets. Item is non-returnable.
I am not happy at all with the the smell that comes from the pipe that should have gone away pretty quickly it bothers my wife's breathing. I would not buy from you again obviously you have some chemical that emits a horrible smell. I have never had that experience in the past with other companies. The amount of money I spent on that pipe there should be minimal smell period
Dear David, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better
The plug at the bottom of our clean out tee rotted off due to excessive creosote and rain. This was a perfect replacement plug without having to buy the entire tee.
Fireplace grate we bought in 2013 from you is still in perfect condition. It has a lifetime warranty which is great and we had replaced our fire grate every 1-2 years prior to buying this one from you. This is the main reason we purchased the fire tools from you. We absolutely love the new set, they are easy to use. Have a good weight, sturdy and are very attractive. So glad there is a company such as yours providing excellent quality products. Kudos to you.
Fast and easy, Exactly what I needed, ann in one place.
Excellent company. Great customer service. Wonderful quality. Five
Wish you had a store closer so I can see what I'm buying
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!