From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Needed telescoping stove pipe, and 5 more feet of Duravent chimney, finding what I needed was easy, shipping times were good.
Jenifer and the sales group were very helpful and based on my needs, not only tailored my system but saved me money. They took an interest in my project and advised me of the various options to consider.
They also showed me how to streamline may installation reducing components and cost.
I ordered a stovepipe cap and they were at least $30 cheaper than the nearest competitor. Very happy with my purchase and experience!
I called for advice and the CSR was very helpful. I ordered a chimney pipe to extend the existing chimney.
I still have not received the items that I have ordered due to the snow storm.
According to customer service they are at the post office.
According to the post office they have not seen them.
I found exactly what my daughter was looking for. She loves it!
Arrived rapidly. Well Packaged. Unit intact. Have yet to install.
I was looking for a quality craftsmanship US made bellows and this one is it.
I received my order very quickly.
The perfect Valentines gift for a romantic evening by the fireplace - along with a nice bottle of scotch.
Our package was damaged in the shipping process and the shipping carrier sent it back to Northline Express. I called, got through immediately and spoke to a wonderful customer service representative who walked me through the process of resending our order right away.
Always a great experience! You always have the items we are looking for at a great price and ship quickly.
Quick and easy to install, did not have any problems attaching to the chimney stack.
Free shipping took over 2 weeks to get this to us. Emailed them and basically got that's what happens when you get the free shipping.
Dear Myatt, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This product really works. My sweeps are very pleased with the results. I use it generously and always burn my stove hot.
Your products and service are great. I have shopped here for several years now.
Service personnel were very helpful in selecting a suitable slip connector.
Excellent except for today's "chat with an expert" which did not respond after about 25 minutes, AND my first telephone call for help was not returned after two days. Today's call for help was answered within a few minutes.
Terrible service. Sent wrong product. Having issue getting refund. Will be disputing charges
Dear Philip, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.northlineexpress.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
My order languished - I received confirmation of the order and waited a week for shipping. I had to call and inquire about shipping. The rep said she would send an email to the warehouse. I did receive a shipping notice a few days later. Eventually, the order arrived. The quality of the item seems okay. I just wonder why my order was lost and why I had to track it down. I wouldn't recommend this company, unless you want to go through a headache to get your order.
Dear Melanie, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Amazing Customer Service! Family business that will not disappoint.
Dear Lawrence, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Just what I needed.
All good, no complaints. Northline has always shipped quickly, and has just what I need.
Item came on time and exactly as described. I had tried to get the part several times before from a different company and they kept giving me the wrong part. So I was very happy this time I was sent the correct part
Ordering was easy, stove arrived with good packing to protect the stove.
WillWas very easy to order much simpler than Amazon and was less expensive received in a reasonable time with free shipping will order from them again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joe, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.