From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Have not used the product yet but, will review at a later date when I actually use the gloves. Previous multiple purchases of other wood stove gloves have been very positive.
Northline always delivers a quality product for a fair price.
Happy with the product. It's good quality, and looks nice. Took a few weeks to be delivered but it was worth it.
Ordered an 8" ss woodstove tee with clean out cap, arrived in expected amount of time nice tee, I was just a fit disappointed wher bull nose comes off it just had a couple rivets, preferred weld, I tack weld several places and put 2500 degree caulk around joint where bull nose met up with straight in line, no biggie, just my little extra
Most suppliers have back ordered or some type of lead time on fireplace venting in my experience. Northline was no exception but I decided to try them and they happened to be cheaper then others and better then expected lead times. They also had good electronic communication throughout the ordering and shipping process.
Great prices! Super fast shipping. I love the Spitfire. It made a way to supplement my heating costs. Northline Express had the cheapest price.
Easy website to navigate through. Found what I needed and it was an easy process from start to finish. Thank you.
Easy to navigate site- clear on the product description. Delivery on time!
Shopping on the site was easy and the products were delivered on time.
Easy to purchase just what I needed, and it was shipped quickly! I had looked on a few sites and this was easy and just the right size.
Contacted Northline to get updated shipping info and their wait times were longer than usual. I left my number for a callback which I got quickly. The representative I spoke with was very friendly and got me the info I wanted
Beautiful stove pad for a fraction of what the local stove shop wanted for essentially the same thing. Only reason for 4 stars was that the shipping company never called ahead to confirm delivery time- we just happened to be home that morning by chance so it worked out but this could be tricky for most people that work during normal business hours.
I order these a few years ago and love them. When I went to order last year, they were out of stock, and I would not have gotten them in time for Christmas.
Went online and had a variety to pick from and choose the blue canvas one and it does hold a lot and makes it easier to carry back to the house. He really likes it and so does my son.
Looks great, safely delivered wrapped on a pallet. Seems very good quality. The slate looks great.
Gasket arrived on time in good condition.
Thank you...
Not sure what the problem was originally, but using PayPal took 4 attempts to place my order.
I found the parts I needed at Northline Express Online. I ordered the parts that were in stock and they were delivered to my home in a very reasonable time.
I was trying to obtain some 6" X 12" long duraBlack pipe, but it is out of stock with no ETA
3 of the 4 items I ordered, which were supposed to be delivered in 5-7 days, were apparently on backorder[?] and wouldn't arrive for 5-7 weeks.
Seemed pretty easy; great website. A couple items out of stock. Overall, great experience.
Great prices and easy to use web site. They even immediately contacted me when I mistakenly ordered an incompatible item, so I was able to correct it.
Found Northline online. Ordering was easy as the representative was very knowledgeable. The price was right and delivery was relatively quick.
Chimney pipe was delivered within two days from ordering and exactly what I ordered
Thank you for the 5-star review! We’re thrilled to hear that you were pleased with our service and product delivery time.
I live in upstate NY and I heat my house primarily with wood. When the cap for my chimney blew off in a windstorm, I went to Lowes and every other store to find the correct cap and could not find it. After searching online, I found my way to Northline who had the cap I needed. I ordered it and it got here very quickly and arrived just in time to keep the rain out of my chimney. After this, I will ordering from Northline again.
Thank you for sharing your review! We’re thrilled to know that our product met your expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the 5-star review! We’re thrilled to hear that you were pleased with our service and product delivery time.