From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The item was not as shown in the online photo.
I feel it was overpriced.
Great. Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great quality
I really like the braided hearth rug. It blends in well with the colors in our family room. The selection of hearth rugs was great and I appreciate that there are rugs made in the United States.
Phone customer service was great. Wizard was useful but needed to talk to Customer Service because no results were presented.
Shopping was a bit slow but that was an acceptable tradeoff for the price discount
Easy peasy lemon squeezy.ome c
Ap was dented. That happens every now and then. Installed it trying to hide dent but got caught. Installed other one n I t dented. I will have to wait f0r a 2 or 3 story chimney. I had to to use other cap with no dent
Looking for item was easy. Ordering item was easy. Item arrived on time. Customer service was helpful (needed assembly instructions). Issue is with item packing. Item did not come with assembly instructions. Packing was shorted 8 bolts. Too many extra bolts and nuts (not listed for assembly). Extra poles not listed for assembly. Anchor stakes not adequate for all types of soil. No ties to secure doors once rolled up.
I have made three different grates for my fireplace and all ultimately failed. This grate not only was the perfect size but it is totally functional and good looking. Thank you for making a grate for GROWN UP fireplaces!
I placed an order worth well over a thousand dollars online. I was unable to find an option for the advertized free shipping and tried to call for help. But Northline's office was closed for the following 3 days. Since I needed the goods, I elected toplace the order and call back the following week. Then I was told that I had selected and was being charged almost $300 for 3 to 5 day shipping Yet the order took ten to arrive! Inadequate tracking info supplied.
That delay resulted in me having to cancel my installer and be delayed for over a month. I am still waiting to get my chimney installed. I called Northline and asked for some compensation and was simply told no. Very unsympathetic. I will not order from Norrhline ever again as it is clear there customer service policies are all about profit
Rather than service.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It was good and very timely. They are very good quality. We would purchase again
Fast delivery and everything I ordered was as shown online. I'm pleased with this company.
Local stores didn't have any of the 10" pipe I needed, but found exactly what I needed here.
Very smooth transaction and would buy from them again. Thanks!
I was looking for a log rack that could also store some of my fire pit supplies. NorthlineExpress didn't fail. Ordering was easy, the rack is well-made, and I had it up in my backyard loaded with wood for the late fall/winter season in less than five days.
Good products, easy ordering process. What more could you ask for? Long time consumer of their site. Always satisfied.
The team at Northilne was helpful in sourcing an option that worked for me. Install with super quick and should FINALLY keep the birds out in the spring!
Easy website to navigate. Order placed, shipped right away, arrived quickly.
I was disappointed for the price that I paid that the bolts not only were very small diameter, and they were too short to make the coupling. I had to get longer bolts to make the coupling around the stove pipe..
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fair #################################################
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Nice highway quality chimney parts. Had a minor issue with product availability after the purchase. I reached out to customer service and they had a solution for the problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!