From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great customer service and information. I ordered a wrong part and they contacted me to let me know and then fixed it in one, five minute phone call. All pieces came on time and in good packaging.
Got the part on time, unfortunately it didn't fit but I made some slight modifications and made it work.
Don't know why. It was an 8-5 chimney pipe set up but some how it was too small.
I buy these by the case. Best matches I have been able to find.
I originally used this paint for the firebrick in my fireplace. I eventually didn't love the gold surround and decided to paint the surround to match the fireplace. It turned out beautifully. Easy to use and no problem with paint flow
The item is supposed to have 2 springs as seen in the photo but only came with 1 which makes it useless. Two springs are needed one for each side.
The delivery times advertised on the website were extremely inaccurate. It took 4 business days for them to even ship the item, and the day I contacted them to cancel the order they said "sorry, it's been picked already and can't be canceled." It hadn't been shipped yet, just picked at their warehouse. This was already past the advertised delivery date. I found the item for cheaper and faster delivery elsewhere.
Dear Doug, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Very informative and easy to navigate site. Service and shipping all good!
Very informative and easy to navigate site
We received the stove pipe quickly and securely - no damage.
They contacted us the day before delivery to confirm when and where they could make the delivery. Then they came just when they said they would.
Good payment options and fast delivery. Will use again. Wow
Overall happy with my order. It arrived quickly and the parts are a good quality. Only complain was packaging on my exhaust vent was not too good. Came a little banged up. Wasn't worth trying to get it exchanged. I bent it mostly back into shape just rolled with it.
No complaints! And in don't have anything more to say right now.
Easy website to use. Good that its easy to find size of grate and description is concise
I used Northline Express's return shipping label and was charged a $16.95 return fee for an item weighing less than a pound. This return fee is not disclosed in Northline Express's Return Policy. Depending on the size and weight of your item, you might be able to find cheaper shipping services on your own. The return policy needs to be clarified so customers know what their options are.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Simply perfect. Exact replacement part I needed, easy to order, quick to ship, great communication through every step of the process, excellent price. I could not be happier or more impressed.
Thank you very much!
Just an overall easy experience and straight-forward - product arrived as described and ahead of schedule p
Said it would take weeks to get my order but it only took about a week.
I ordered a fireplace hearth made out of tile and was pleased with the workmanship. I also felt the price was reasonable, however, the freight was not. The customer service was friendly and prompt as well.
Required an 8" collar. Received this adjustable collar which would not stay in the required position. Needed to cobble a fix so that we could use it.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!