From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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We bought a 45 yr old house with a triple flue chimney that never had any caps. Any time it would rain you could hear it hitting the fireplace damper and water would leak from the clean outs in the basement. After installing the full cover cap everything has been bone dry and worked perfectly.
Looked for American made found it ordered it got it quickly installed no issues
Person on phone guided me to correct parts that fit perfectly.
One of the 30% elbows had some damage to the appearance of the elbow.
For what the price was would have thought been looked over before being shipped.
Shopped around quite a bit and was looking for something that doesn't look cheap and flimsy.
This wood rack checked the boxes. Bought two 1/2 face cord racks and they look great, well made, sturdy, and hold exactly a face cord of wood between the two.
Wouldn't hesitate to buy again.
I ordered a product and rcvd it. Yet with the product being good having to write this horse shir makes me what to order elsewhwre in the future
The person on the phone was very helpful. I dealt with another company first that was only rude.
Great descriptions and quality products. I got my order in good time. Very smooth process.
I called for help transitioning from double wall interior pipe to a triple wall ceiling box and triple wall stainless chimney pipe and got exactly what I needed
Order my product an was kept in contact at all times till it showed up at my door
We used the Chimney Wizard and it was great, but did leave out the 'roof radiation shield' that we need from the Shasta Vent system. One of the chimney pipes had a couple of small dents, but we will just use that one enclosed in a chase. Most of the stove pipe pieces were slightly bent at the ends and had to be adjusted with pliers. No big deal.
The thimble when in a few inches then I had to tap it in but could not go in all the way as the original thimble. I damaged the thimble from tapping the front face of thimble. I ended up cutting it length wise to remove it.
Had a little issue with the wrong size for my part. But called customer service and they got the correct part to me quickly.
I did receive the product; it fit perfectly and was perfectly defined on the website.
My not giving you a 5-star rating is due to misinformation on the delivery. I forgot to write down the proposed delivery date and sent an e-mail asking for a repeat of the information. The information I received was contradictory double talk, mentioning a plant shutdown period and other hard to comprehend misinformation. It made me question my decision to purchase.
Regardless, the product was delivered promptly and has been installed.
Very straightforward transaction and good website. The search was easy.
I called customer service to make sure I wasn't charged for twelve and see what to do about it. I never heard back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Constance, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!