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Northbound Gear

How would you rate Northbound Gear?
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Australia
1 review
0 helpful votes
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Fantastic Fleece Pants
May 8, 2023

Love these pants, have been wearing them camping and throughout our Victorian winter. High waisted and fleece lined, what more could a girl want. They actually fit well, delivery was quick & all in Aud. Great company to deal with and value for money.

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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One of the jackets I ordered does not fit the same as the other even though they are the same size. Upon further review, I missed a key point regarding the fit, it's unisex and they recommend that men order a larger size for a more relaxed fit.
I am a female, however I have a larger body frame and broad shoulders and I have always had difficulty wearing clothes designed for women.
Also, ordered the waist pack, however there seems to be a manufacturer's defect. The hole designed for headphone cables does not have access from the inside of the pack to actually get through to coming out of the hole. Issue has been reported to the company.

Date of experience: January 31, 2023
GB
1 review
0 helpful votes
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Brilliant waterproof jeans
April 14, 2023

Bought these for husband to wear while playing pétanque on a muddy puddly pitch. I wear ordinary waterproof over-trousers. They are so comfortable he seems to wear them all the time. No longer need to worry about mud splashing up or rain falling down.

Date of experience: April 14, 2023
Belgium
1 review
0 helpful votes
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Customs
December 1, 2023

I wasn't aware that since July 1st all goods coming to Europe are taxed. So my order #******* was a discount to € 84,56 +€ 22,58 taxes = € 107,14.
The trousers are Ok, but a next purchase at NorthboundeGear? Probably not. Pity.

Date of experience: November 24, 2023
Canada
1 review
0 helpful votes
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Very long wait for delivery. Size error.
October 20, 2023

I had to wait weeks for delivery. This is my third pair of Northbound pants a good product.
When the product arrived the leg length was incorrect. 30 I ordered 28. As I waited weeks and needed the pants I kept them.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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Great Gear!
January 5, 2023
Updated review

I bought a pair for my son & I and the quality is great. The only thing is that they have a very slim fit below the knees. I would consider buying another pair if those came with a wider lower leg fit.
Everything else is perfect.

Date of experience: January 5, 2023

Good shopping Hoping shipping will be as good!?
November 23, 2022
Previous review

Good shopping great products
Would like if shipping status gave more info

Date of experience: November 23, 2022
Canada
1 review
0 helpful votes
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Wrong fit.
January 4, 2023

I am a standard size 12. These pants did not in anyway fit my body frame. The waist (even though elasticized was way to big and the upper thigh area was made for someone with thin/non athletic legs. The return policy is not the best. I returned them almost 2 weeks ago, tags attached and in the packaging, as specified in the return instructions, yet I have not seen a refund. I had been, and still am looking for a product just like this. A lined pant that can be worn outside in cooler weather while we are snowshoeing or hiking with the dogs.

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
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Slow Shipping for a Good Product
February 1, 2023

If you have the patience and don't need your stuff right away then the Product is well made.Although the waist button on my Pants is welded shut it seems.Thankfully the waistband has plenty of stretch to get my pants off and on..

Date of experience: January 2, 2023
Canada
1 review
0 helpful votes
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Wrong size, costly return.
February 25, 2023

Surprisingly, I had to pay shipping costs to return one garment, plus a $5 restocking fee. The Woman's size 10 was much to large for my wife, and after deciding that the material used wasn't to her liking, decided to not reorder a smaller size. I liked and kept my pair of pants.

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Wow……."These pants are awesome"
December 8, 2022

As an avid outdoors person, I was looking for a light weight warm and waterproof pant that that was both comfortable and had reinforced knees and I found them. Love the fact that these pants are "designed" in Canada and it would be fantastic to have that changed to "Made in Canada".

Date of experience: December 8, 2022
Oregon
1 review
0 helpful votes
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Okay sun hoodie
September 3, 2023

I would spend a few more dollars and get a more technical sun hoodie. The fabric is okay, definitely a lower quality than other sun hoodies I own. It washes well, fit is true to size.
Their email blast were pushy, asking for more purchases before the package even arrived.
Based on item quality and customer service/marketing I won't be ordering from this brand again, there are many other high quality outdoor brands offering higher quality products.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
New York
1 review
0 helpful votes
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Pants do not fit
February 14, 2023
Updated review

Pants do not fit and the cost to ship back to exchange is really expensive so I basically wasted hard earned $ on pants do not fit. If I had read the exchange policy prior to buying I would not have made the purchase. I already had a 36/30 that I have to use a belt with so I purchased 34/30 this time but the legs are too tight.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2023

Awesome waterproof pants!
December 16, 2022
Previous review

Awesome waterproof pants!

Date of experience: December 16, 2022
GB
1 review
0 helpful votes
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Easy to use web site and the order arrived on time even though it was the christmas period. The pants are warm, waterproof and very comfortable. I have been working outside in the rain inthem and would recommend them to anyone

Date of experience: December 16, 2022
New Jersey
1 review
1 helpful vote
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Love it
April 8, 2021

In love with the cargo backpack. It has plenty of pockets and is versatile in terms of the way to carry it. It stores my tablet and other necessary stuff easily. They are perfect for hiking and weekend gateways.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Slow
January 26, 2023

Shipping took way too long. Initial purchase I was excited but, due to the length of time it took to receive them, the experience lost its lustre. Not excited to be on the team right now. Product was decent.

Date of experience: December 27, 2022
GB
1 review
0 helpful votes
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Purchase not delivered
January 14, 2023

I purchased a pair of trousers which did not arrive and despite numerous emails to northbound gear no one reply. The tracking no does not work. The customer service is appalling. I would not recommend them to any one.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi David, thank you for taking the time to leave a review!

We completely understand how frustrating it is to have no response to your emails, especially when you require updates on your order. This is not the experience we wanted you to have, but we have been swamped with messages in the last couple of weeks for the same reason; there are emails that have been lost in the shuffle, but we are doing our best to respond to them now. Regarding the tracking number, sometimes it does not update until it arrived at the local post office but no worries, your order was delivered on January 9,2023, according to the tracking information.

We value your comments since it allows us to improve our services and provide a better experience for everyone. Please let us know if you did not receive the package, and we will assist you in finding it. Thank you!

Canada
1 review
0 helpful votes
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Men's "Adventure" Water Resistant Pants
January 10, 2023

I'm pleased with the quality of the purchased item. The shipping was a bit slow, but most likely because of the recent holiday season and it came a long way - from China! Northbound Gear is a bit clandestine because it promote itself as a Canadian company but instead it ships directly from Asia.

Date of experience: January 10, 2023
Utah
1 review
0 helpful votes
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My husband and I both bought the adventure pants. As the reviews stated, they are absolutely awesome! Super comfortable, breathable, waterproof, and wind proof. They are great for any outdoor occasion and even look great to.

Date of experience: January 2, 2023
Florida
1 review
0 helpful votes
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First Time Customer
March 7, 2023

Product was as ordered and expected. Good quality. Was surprised about length of shipping and receiving time of over three weeks. That's unheard of these days. However customer service was very responsive and courteous with responses.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Great fit
January 12, 2023

Just received my pants and tried them. Very happy with the fit and length (I'm 5'11" and I ordered the tall). They seem to also be quite warm which I love! Can't wait to put them to the real test, outside in the cold!

Date of experience: January 12, 2023

Overview

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 8th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36
This company responds to reviews on average within 1 day

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2,134 reviews