Gear 30 has a rating of 4.89 stars from 441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gear 30 most frequently mention customer service, nice touch, and personal note. Gear 30 ranks 9th among Outdoor Equipment sites.
Gear 30 is the best gear shop in Utah. Everyone working at the shop is really cool and helpful. I've never had a bad experience and there's always some great deal going on. This is the first time I've used their online store and it was a flawless experience. My order was filled and shipped the same day and got to me in a different state within a short couple of days. 10/10 recommend anyone to shop here. You won't be sorry.
If you buy a clearance item, you cannot get a refund. Even if it is defective. Be aware, and shop at REI who will refund anything up to a year. I learned my lesson, and will never order from this store again. There was a response from store. I stand by my reason for returning. Just be aware, that if you buy a clearance item, you are stuck with it, making ordering online risky.
Gear 30 is the best gear shop in Utah. Everyone working at the shop is really cool and helpful. I've never had a bad experience and there's always some great deal going on. This is the first time I've used their online store and it was a flawless experience. My order was filled and shipped the same day and got to me in a different state within a short couple of days. 10/10 recommend anyone to shop here. You won't be sorry.
It was good other than items were being removed from my cart a short while after I put them in there
This is my first experience with Gear30. I was pleased when I found out they were a local outdoor gear store in Utah. That's really cool, because that's where I like to shop! The team was great! My order was delivered quickly and perfectly! I love how you kept me informed about my order and the status. I look forward to visiting Ogden one day and coming into your store personally! Thanks and I will be visiting your site much more often in the future! And I will tell my friends! Thanks again! Diane
super easy to order, great pricing and a quick confirmation email.
can't wait to receive my order.
Noticed that my apt number was missing on the confirmation email, I reached out to make sure they would add that and they replied within a hour (this was around 9 pm). I ordered my backpack on Monday night and received my package on Thursday. It came with a nice little personal note that I think is very thoughtful.
Also, I really like that they are reusing boxes from wherever they get them, nature and me thanks you.
Love my new shoes! I purchased some hiking shoes from gear:30 online and was pleasantly surprised by how fast they arrived. Plus, the hand written note in the box was a nice touch!
Great product and experience, thanks! The shop manager called me to check to see if I needed the product by Christmas, so the shipping method could be adjusted if needed (I didn't). I thought shipping was a little slow but then again it was shipped UPS ground to Michigan from Utah and there were holidays during the shipping time so I'm sure that slowed it down.
AWESOME Staff appreciate Cody and Sarah so much with their amazing Customer Service. Wish my number wasn't texted and just emailed the new code.
Thanks for the code Cody. 2nd pair from you guys. And may I say, I prefer dealing direct rather than through Amazon. Glad we found each other!
Wow, great company! I was very impressed with how quickly my shoes arrived, and especially with the personal not handwritten in my package! Top notch!
If you buy a clearance item, you cannot get a refund. Even if it is defective. Be aware, and shop at REI who will refund anything up to a year. I learned my lesson, and will never order from this store again.
There was a response from store. I stand by my reason for returning. Just be aware, that if you buy a clearance item, you are stuck with it, making ordering online risky.
Bought NRS straps to secure a canoe to our truck. Ordering was easy, great price and fast shipping. I even got a personal note with my package. I definitely have this site in my favorites.
I had a great experience ordering from Gear Thirty but these shoes leave a bit to be desired. Despite ordering a wide EE, I swear these shoes are as thin or possibly even thinner than my regular D width Inov-8's (discontinued Roclite 295? model) in the heel and midfoot, and only just barely wider in the forefoot.
The durability appears to be about the same as my Inov-8's, but these shoes run higher profile and heavier.
Wonderful experience very kind and helpful staff
Cody Please write For Hiker Smiley on the side of box or where ever you feel would be best... thank you for all your help
Nice web site and very easy to use. Very customer friendly and checkout. Product notification on order confirmation a nd shipping was appreciated.
low priced, arrived more quickly than I expected.
The personal note in the box is a very nice touch- you certainly don't get that feeling from Amazon!
I went in a month or so back and tried on a ton of boots. As black Friday got closer I messaged them on Facebook to ask about sales. They were super helpful and responsive and sent me a personal code to access the sale online prior to its launch. I really appreciated that kind of personal service. I would definitely shop here again!
Ordered this as a gift & had it's sent directly to my friend. She LOVED it! It was exactly what she had been looking for but was sold out everywhere!
Even came with a handwritten note from the packager saying thank you for ordering!
ABOVE & BEYOND SERVICE.
It was great working with Gear 30. I made a mistake on my shipping address and sent an email to ask for a correction before shipping and they replied quickly and with a personal feel. They accommodated me every step of the way. I am very pleased!
Easy to purchase arrived fast with a hand written note saying that I hope you enjoy your new purchase!
great deal, easy process. The mobile site was giving me a hard time when inputting payment information, but switching to the desktop site solved the problem.
Some of the nicest folks you will ever meet. Helpful and knowledgeable. Fast shipping. Great selection, and prices. You can't go wrong with the Gear:30 team.
I got an excellent price on my ski bindings, they were shipped out quickly and arrived sooner than I expected. Communication about my order status was thorough. I would definitely buy from Gear:30 again.
The sale on Altras was too good to pass up. The shoes shipped within 24 hours and I had them within just a few days. They included a nice handwritten note, which was a very nice touch. I am definitely recommending the site to friends and will shop here again.
I was looking for this jacket after finding it at TNF outlet. Unfortunately at the outlet their sizing was limited. Search all the retailers online to then find it here. With their Presidents Day sale it came out to be the best price! Loved their personalized note on the box. I'm happy. Thank you!
I was very impressed with Gear:30! The items I ordered shipped and arrived faster than I expected, and my items were clearly packed with care. The hand written thank you note was a nice touch. I'll definitely order from Gear:30 again. Thank you for the great service!
Paula, As explained multiple times before we are happy to refund or warranty defective or damaged items. However, our team found no issue with the product returned, and since it was a clearance item over 60% off it only qualifies for store credit, as stated in our return policy here: https://gearthirty.com/pages/return-policy