Northbound Gear Questions & Answers

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Here’s what consumers have asked with answers from Northbound Gear staff and previous consumers.

3 questions answered
67% answered in 1 day
Question:

Is northbound gear a scam or a legit company?

Answer:

So far the evidence is that it is a scam. Ask me in a year and maybe it will have arrived in time for next hiking trip.

By Vinnie B.
Question:

Answer:

China... apparently. Won't know for sure as not yet arrived.

By Vinnie B.
Question:

Why is my order 95977 oct 13,2022 taking so long to ship. now it is nov 1,2022

Answer:

Hi Elizabeth, I'm sorry for the delay. Upon checking, it shows that your order was shipped last October 14, however, there seems to be a delay with the delivery on the courier's end. They provided an update on the tracking information and I attached a link for your reference. https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038360005180 As much as I love to expedite the delivery, this situation is out of our control. No worries, I will reach out to the courier to see to it that the item will be delivered soon. Rest assured that your order will be delivered anytime soon.

By Northbound G., Shawn - Customer Happiness Team

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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