NordVPN

Very Impressed with NORDVPN Service and support.

In the UK I had had no problems using Nord VPN, however in Spain while I could connect to the Internet, when I attempted to connect via VPN with NordVPN I could not log onto servers either in Spain or the UK.
I also made a few attempts to try other countries too but without success.

Nord VPN proved to be extremely efficient in responding to my emails and resolved the problem. This was in spite of initial clearing and re-installing the NORD VPN service which did not clear the problem.

Very pleased both with the service and with the level and speed of support.

Apart from the inconsistent and diametrically opposite things I was told multiple times by their customer service people about the intermittent blocks that they more often than not pled ignorance about whilst the tech people were actually fixing the blocks, I was reasonably satisfied with the service - until now.

What I am upset about is that I couldn't find any email about my original subscription anywhere, and just now, without so much as sending me any kind of reminder in advance of my subscription ending, this company abruptly cut off my service. At first I didn't even know what had happened. I subscribed at least 2 years ago. I can't remember when it was. Normally a company sends a reminder in advance of your subscription ending, but not these people. They don't have enough regard for their customers to even be bothered to do that much.

It isn't listed on this website so I don't think I can leave a separate review for it, and it's early days, but so far I highly recommend UK Expat vpn if, like me and some other British citizens living abroad who want to watch British tv you want to do that too. This is the only reason I wanted a vpn. Nordvpn have let me down recently in this area, so I went looking for an alternative. UK Expat vpn have all of their servers in the UK. The CS lady was good at answering my questions, it was easy to set up and use, and I immediately got the use of my paid app back that hadn't worked for the last week.

Here's what happened, I purchased a subscription for my mom who lives in Iran so that she can connect to the Internet (due to regime restricting the network). She tried it but it didn't work, so I had to buy another VPN that works.
I then tried to contact Nord to cancel my subscription as they deliberately not allow the users to cancel it on their own. I attempted contacting their support through the chatbot many times withing the two weeks leading to my 30 day trial. Every time I tried it would show me a message to wait until they connect me to a live agent. 5-10-15 minutes later, I would get an error message that I am disconnected and I should try again. I went through this cycle almost every other day. Fast forward it to a day after my trial ends, and suddenly I get connected! Only to be denied cancellation, because it was "past the 30 day trial".
Regardless of the screenshots I provided from the chatbox, they denied refunding me. Now I have to live with 2 years of subscription I will never use.

A loyal customer. Renewed ny subscription and was billed twice! They refuse to refund the 2nd charge.

Signed up and paid a full two years for the best discount. The price seemed fair and the options seemed plentiful. Installed on both my Windows laptop and iPad. Everything fairly simple and straight forward. Almost immediately, some oddities started. I often visit yahoo.com for a news aggregator. After my first visit there, when I went back a second time, the VPN overrode my entry and switched it to the Spanish version of Yahoo. I eventually had to clear cache to stop it from constantly changing to the Spanish version. I then had intermittent problems with getting no internet messages. The biggest issue I encountered next was When I tried to log into my online bank account, it would never connect. Both the url and the app would fail. I turned the VPN off and could connect fine. Another issue I had was one website I visit blocks their server IP address. I also, maybe coincidentally, started getting a lot of scam phishing emails right after using their VPN.

I cannot recommend them. I did not sign up with them to deal with issues all day. Contacted them for a refund and cancelled. They did refund.

I switched from surfshark about 2 months ago because of constant connectivity issues with their browser extension. Nordvpn has fewer vpn locations but they all connect quickly and work well using the app or browser extension. Some locations were slow and hard to connect to during peak hours with surfshark. I got 120-130mb download speed on a fast server with surfshark, I'm getting 180-200mb with Nordvpn using any vpn location, with the same pc and internet service.

I've had no real issues, just some configuration stuff, the tech support staff are very helpful and they actually follow up for as long as it takes to resolve the issue.

I took advantage of a promotion so Nordvpn only cost me slightly more than Surfshark but it has been faster, quicker to connect, and far more stable than Surfshark was.

I can't speak to the mobile experience, I don't use any mobile devices on the internet, but I am using it on 3 windows pc's and it works equally well on all 3.

All things considered, I'm happy I switched.

It doesn't connect to a vpn server after payment. I was told I couldn't get a refund and I spent an hour troubleshooting. This is a very well-maintained scam and I would not buy it ever again.

In Canada my Nord VPN does not get me Netflix from the USA or UK and does not get BBC I Player from the UK. It can get into applications which even free VPNs can break into but nothing else which I have found.

After monumental frustrations trying to get ExpressVPN to work on our AppleTV 4 I decided to try NordVPN. Unfortunately, NordVPN doesn't work on AppleTV and/or our ISP-supplied router. Unlike ExpressVPN, Nord has a live chat-line which confirmed the problem & completed a refund within a couple of minutes.

1) This company doesn't allow you to delete your payment information.

2) I clearly checked-marked NO AUTOMATIC RENEWAL. They stole over 100USD from my account by overwriting my choice.

3) As of today they still have my payment info. I will have, in 11 months, to check again my NO AUTOMATIC RENEWAL.

4) But they will still have my payment info.

They give me no other choice but to cancel my CC!

TOOK MY MONEY FOR A 2 YEAR SUBSCRIPTION, THEN DISABLED MY ACCOUNT

I have had Nord VPN for more than a year. I recently bought 2 YubiKeys and set that up in 2FA and logged in multiple times to test that it is working and they blocked my account for "scraping" and then reactivated it and now... 2 weeks later they did the same thing, without me even logging into any new devices. I don't even know what scraping is, and they refuse to give me any details, so they took my money for 2 years and then blocked my account and can't tell me why, so in my opinion they SCAMMED me.

NO Call support, just email and takes a long time, with no resolve, WOULD WARN YOU AGAINST THEM!

Terrible customer support. Just says, sorry we can't help you, someone will contact you, without any explanation about the details why.

I've been a Nord customer since 2021 and never have had any problems. The last few days I noticed the location on my Edge home page display my current location. Up until a few days ago it has always been the location where the VPN connected to. I even changed to Double VPN and Onion VPN and my location still remains my current location. I reached out via chat and connected with Belle who informed me I needed to be connected to another team member and was connected to Webster and I waited 10 minutes before he even said anything. When he finally said something he said he had to transfer me to someone else, so I was connected to Esthel who again said the same thing, transferring to someone else. I go so frustrated and wanted to cancel since I paid for 2 years up front and was told no refund. Now I have to file a fraudulent charge with my bank to get my money back because I'm not paying for something when I can't even get help without keep getting transferred left in right without anyone even making an attempt to help resolve my issue. Horrible customer service.

Awful customer experience. I really recommend avoiding these folk. Find another VPN. There are plenty which are more reliable.

This VPN service does not work. I constantly need to pause the service in order for webpages to load. This makes this service worthless because anyone can see the pages I am forced to reload with the VPN paused.

NordVPN tries to hide behind a 30 day refund policy and refuses any type of refund (even a prorated use refund). The problem is that I am now paying for a two year service that doesn't work - I am not receiving the service I paid for, Nord is unable to resolve the constant issues I am having with this service and as a result, I want a refund.

I have submitted a dozen complaints to Nord over the past 2.5 months. All they do is run you around in circles with try this, ok then try that, let's try something else. The solutions provided so far at best works for only a short period before the same issues reoccur - pages refuse to load until the vpn is paused.

In addition, I have waisted hours of my time following their fix instructions that eventually fail. I did not sign up for this as NordVPN attempts to fix issues in their system on their customers's back. It is unacceptable to pay for a service that doesn't work, spend hours attempting to fix issues and then be refused a refund of any kind. Refusing to provide a refund for a service I paid for but doesn't work is stealing - NordVPN has essentially stole the 2 year subscription fee of $85 from me.

Also note that this company has an F rating on the BBB - https://www.bbb.org/us/ca/westlake-village/profile/network-security/nordvpn-*******4647/customer-reviews

I was impressed how fast your team provided support and tried to find a solution for my issue. It was resolved within 24 hours

At Nord VPN it seems that we should sew our mouths shut and cut off our ears, they are no longer required to communicate with anyone, any more. For some reason the children in the executive of these corporations are afraid of human contact. (to much time in the basement playing video games with no REAL human contact). The largest demographic in North America are SENIORS! YET WE ARE IGNORED!. WE DON'T "CHAT", WE DON'T CARRY ON CONVERSATIONS WITH OUR FINGERS!. That's why we were given two ears and a mouth. Yet we the customers are irrelevant, profits are more important than customers.
So I will stick to my anti virus software's FREE VPN. And buy the upgrade with more features from them. They have a phone number, and they answer it.
Obviously you don't want or need my business. You offer me no incentive to buy your software. You think price is all we think about. Well it's not, price is not the ALWAYS issue! SERVICE IS!, WE WANT SERVICE! HUMAN SERVICE! AND NEWS FLASH, NOT ALL PROBLEMS OR ISSUES CAN BE FIXED ONLINE!)
COME ON CONSUMERS! The only way to stop this lunacy and make the customer relevant again is to STOP SUPPORTING AND BUYING FROM ANY VENDOR WHO DOESN'T DO OR PROVIDE THE SERVICE YOU WANT. You don't have to compromise, IT'S YOUR MONEY, and if they want it make them work for it!