At Nord VPN it seems that we should sew our mouths shut and cut off our ears, they are no longer required to communicate with anyone, any more. For some reason the children in the executive of these corporations are afraid of human contact. (to much time in the basement playing video games with no REAL human contact). The largest demographic in North America are SENIORS! YET WE ARE IGNORED!. WE DON'T "CHAT", WE DON'T CARRY ON CONVERSATIONS WITH OUR FINGERS!. That's why we were given two ears and a mouth. Yet we the customers are irrelevant, profits are more important than customers.
So I will stick to my anti virus software's FREE VPN. And buy the upgrade with more features from them. They have a phone number, and they answer it.
Obviously you don't want or need my business. You offer me no incentive to buy your software. You think price is all we think about. Well it's not, price is not the ALWAYS issue! SERVICE IS!, WE WANT SERVICE! HUMAN SERVICE! AND NEWS FLASH, NOT ALL PROBLEMS OR ISSUES CAN BE FIXED ONLINE!)
COME ON CONSUMERS! The only way to stop this lunacy and make the customer relevant again is to STOP SUPPORTING AND BUYING FROM ANY VENDOR WHO DOESN'T DO OR PROVIDE THE SERVICE YOU WANT. You don't have to compromise, IT'S YOUR MONEY, and if they want it make them work for it!
I received excellent support from NordVPN. It lasted over a couple of weeks, but they stuck to it until it was Solved. Thanks folks!
I have had excellant, timely and effective customer support on a couple of speciality issues. I can very highly recommend Nord VPN.
Great Service, 'NordLynx' is the new 'Wiregaurd' protocol everyone else is using, but with the "flaw" fixed in it using a double NAT traversal (or something like that) - RAM-only servers so no data retention. The options available out-match any other VPN, and it IS the fastest - I get 760Mbps + 20ms ping (NE UK to Dublin, Ireland)
The only thing I disliked is they removed the ability to CHOOSE servers in the location (like from 20 servers in Ireland), now you just got to hit the country and hope for the best, but options like Obfuscated servers, double tunneling, TOR over VPN and much more make it very appealing, they are open to suggestions too that they put forward to the team.
They have a sort of anti-virus built in too, but I find enabling it is very taxing on my machine...it has a lite version that proves this...I have it off as I have a hardened browser anyway and common sense.
Its that good the government made me prove I was living in this country! Lol -
I had a problem connecting to a vpn. Sent an email, sorted within 24hours. Response was clear and friendly.
You wont find a better service out there, PROMISE!
Customer Service is the best!
2 Thumbs Up!
Any app that can do all this for the price you pay is INCREDIBLE!
I had numerous problems with some foreign sites.
I received quick, courteous and detailed instructions to fix my issues. I was very impressed.
I´ve purchased the 12 Months subscription package deal from NORD VPN because of some
Advertise clips on Youtube. If you buy a product, regardless what kind of, and realize that there is something wrong with it, what would you do?... of course; contact the customer Service, cause the FAQ list is never satisfied at al...
A company who blame the customer first after you confront them with the ERRORS of their bad designed Software, is just not worth any discussion.
There was not a single week during my 12 month subscription where the Servers of some country´s ( Taiwan, Korea, Czech, Canada just to name a few...) where not overloaded and not capable of handling any more customers ( please try another country, or come back later...)... really?
Come back later? Is that a joke? Not to mention constant system crashes, almost every single Day, funny fact besides all my other Programs include my OSX is running fine, Nord VPN ist the only one who causes contantly crashes, why is that? Well it is just bad designed that is why, contact the Customer Service is a waste of time and not worth the effort, after you gave them your Credit Card Number the Service is gone, by by customer... now that we have your Money we don´t need to hear from you anymore...
Even after i´ve canceled my membershipwith them, they just keep spamming me with dumb new discount offers for a new subscription contract... that is what i call " Total Ignorance "
Customer Service; Zero Point´s
Technical Handling; Zero Point´s
Software Stability; Zero Point´s
Ignorance; 100 Point´s
My Nord VPN satisfied my expectations. Moreover the customer service was so nice and efficient to solve a problem with my billing.
Had a problem with NordVPN stopping access to the internet after an upgrade. Contacted support and they promptly responded with a solution.
They provide one of the best VPN services.
With small delays and ping with servers available all around the world.
The patience and effort Theodore put into solving the problem was outstanding and it was not an easy feat. Kudos to him.
I appreciated the easy to understand quick response! You made it very easy to resolve my issue. Thank you very much.
Quick and satisfied answers on all my questions.
On all questions I had they gave me an satisfied answer.
Purchased one mo. For Cuba trip. Product did not work. Renewed automatically and refused refund. Bad
Hello Mark, from your review it seems that auto-renew function was not disabled and thus your subscription plan automatically renewed for addition month. Regardless, it would be great if you could update your review with ticket ID you've received after contacting our support so we could escalate your request regarding the refund. Thank you.
Everything went smoothly and fast. The information provided was very helpful for my subscription issue. Thanks.
Thank you very much for your quick response and diligence in helping me with my issue. This kind of caring is quite rare these days.
Incredibly fast response to my query. I have never had this type of service from a tech company. Thank you.
Customer since 3 years and just start a new 3 years subscription.
Useful for Chrome and my iphone even on highly secured entreprise wifi...
I Have Used Many VPNS and Proxies But The Live team response of Nord VPN is Best of All.
Whenever i join live chat session the team resolved my issue. So I am thankful to Nord team.
Overview
NordVPN has a rating of 1.9 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 93rd among Vpn sites.
Strict no-logs policy
Your activities using NordVPN Services are not monitored, recorded, logged, stored or passed to any third party.
Business History
Discover our story: https://nordvpn.com/nordvpn-birthday/
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. Apologies for the inconvenience. We do not provide support over the phone as we believe that troubleshooting our application via chats is more effective because it allows us to ask for screenshots and etc. Our customer support team is available 24/7 via live chats at support.nordvpn.com so do not hesitate to reach out to us if you have any other questions. -A.Z