NordVPN

I've been using NordVPN for about a year now, and I recently came into an issue with the compatibility of my device and the VPN. I deleted the version that was compatible with my device and tried to update it to the new version, only to realize that I couldn't use it, and that NordVPN no longer supported older devices.

Support was super helpful and helped me despite that fact, and my VPN is again working! Nord has never given me any problems and now I can again work no matter where I am in the world.

Needless to say, I'm very happy with NordVPN and so far, it's the only online service in which I've bought the 2-year plan. Thanks Nord.

They have charged me when I don't even use the product, never signed up for this charge and they are refusing to give my money back, I will have to open a fraud case with my credit card.

First off, tried this for a year. I travel a lot. At almost every city I was in, a simple ip lookup revealed location, almost every time, even though Nord said it was active and connected. I would have to disconnect to visit several sites, as switching servers didn't always work. Then came time to cancel. I went to the website. Turned off 'auto renew'. (Have screenshots.) Waited for term to end so I could delete Nord completely and go with another VPN. All of a sudden, my credit card gets billed another year! When I contacted Nord via chat, I was told 'canceling the subscription via our website does nothing'. Even though on other review sites I've seen, that's exactly what they've told others to do, to cancel! I even sent him one of the screenshots showing I canceled. He kept referring me to Apple. I only took the screenshots a few weeks ago because I read the other horror stories of people trying to get their money back, or having the same issue. You can clearly see at the top of the page when I turned auto renew off, and when I was eventually billed again, after that date. As with so many others, contacting my cc company. As i've posted elsewhere, You've been warned

I had a really bad experience with NordVPN. It took constant emailing back and forth to get the product working with Australia servers. To their credit they kept coming back with tips for handling the problem but one at a time over the course of an entire month instead of giving me all the tools to get the product working up front. It never did work successfully 100 % of the time. It was a constant struggle. But the worst part is how they handled my cancellation. They charged me for the following month a day before the end of the subscription period. I checked my account details online and it said the subscription period ended the following day. I emailed them to cancel the subscription but they refused to refund the month they had charged me for in advance, even though I had met the terms of the user agreement. We went around and around in circles about it, and then they said that the subscription period ended the day they charged me, not the following day, which was not what their own website had stated in my account details. It was really frustrating and downright shady.

A ticket (ID #*******) with a subject title "NordVPN iOS App Support" has been created for you. There is the info you asked for. I hope you can treat me better then the last guy. Thanks

I signed up to use a VPN so I could access some streaming services back home in Australia. When I went onto Nord's site, they had a big banner that said '30 day money back guarantee' - after I'd signed up and installed the VPN, it became clear that the streaming service I was trying to access had some kind of VPN blocker, so I couldn't get the benefit of using the Nord service and had no use for the subscription. I wrote to Nord asking for a refund, noting their own '30-day money back guarantee'. They first refused to acknowledge their guarantee, then made me apply for a refund through Apple, which then rejected my request, and have made it really difficult to get the refund, which they have still not issued. They basically lied about their 30 day money back guarantee, which is a breach of consumer law. I can't speak to the quality of their product having not used it/not been able to use it, but their customer service is shocking, and their advertising practices are dodgy/disingenuous. On principle I'd go with a different provider, since I've been ripped off and they lied about their guarantee. Better companies are out there, that have integrity and maintain good faith with their customers and prospective customers. Support one of those instead.

I have an account with Nord VPN, For the latest 18 months I have not wanted an account with Nord VPN. I tried to close it over a year ago. Since then they have been accessing my bank account and taking payments without my permission. I even have a new bank account and somehow they accessed this account and took a years subscription out AND they took it 2 weeks before they said they would. This gave me no time to cancel once more. And now I cant get my money back. DO NOT TRUST THIS COMPANY. The way they treat their customers is very very poor

Signed up for NORDVPN on 09.23.23. Multiple sites picked up I was using a VPN. Funny thing - I also got a captcha trying to access my NORDVPN account while using their service. Requested a refund via the 30 Day Moneyback guarantee and they declined to refund money. Refund was requested same day as I signed up. Will have to reach out to my credit card for a chargeback. I would not recommend this company at all. If you still want to use them please screenshot any claims made for the 30day money back guarantee claim because it will be useful if you have to contact credit card/PayPal for your chargeback. Honestly I would urge your to try ExpressVPN or Mullvad before NORD.

They turned on auto renewal even after I cancelled it. It does not work in China at all. Customer service was unhelpful even through I told them on the very day it auto renewed.

NordVPN is a popular virtual private network (VPN) provider that offers secure and private internet connectivity to its users. When it comes to internet connectivity and speed, NordVPN has a lot to offer. With over 5,200 servers in 59 countries, NordVPN provides fast and reliable connections for its users across the globe. One of the standout features of NordVPN's internet connectivity is its ability to bypass geo-restrictions and access content from anywhere in the world.
A VPN or virtual private network allows a user to connect securely through a VPN server to access the internet.
IPVanish also offers stable and fast internet connection speeds suitable for streaming and torrenting.
With servers located across five continents, NordVPN provides users with reliable connections no matter where they are.
This vast server network allows you to bypass geo-restrictions and access content from anywhere in the world.

CPU demand suddenly shot up to over 100% and so had to stop using Nord VPN. After numerous emails was informed that the probelm had been identified and the engineers were working on a solution.
However, as I write (26th October), I have just received an email that makes it clear that no log has been kept of the problem and I don't even believe that the source of the problem has been identified and I have just been asked to repeat a test whcih I had done when I first emailed for help. So disappointed with Nord, because until this expereince would have awarded them 5*. I now have to start looking for another VPN supplier whose programme will not destroy my CPU.

I had problems with Nord from day 1. The program didn't work properly and eventually I reached out to customer service and they told me to reinstall the program. That fixed the issue and I continued to use it. The significant issue came weeks later.

Suddenly I could no longer use the internet. I figured out that the culprit was Nord's antivirus protection blocking any browser usage.

I immediately reached out and they told me a fix would come. In the meantime they told me to just turn off their antivirus protection and continue to use my devices as normal. I asked for an ETA or to be notified when and they refused citing that they don't want to annoy their customers. They instructed me to periodically check if it had been fixed. That's unacceptable, especially for a security program. At this point it had been 5 days. I asked for a refund and they refused saying I was 3 days outside of my 30-day window.

After 9 days I reached out again. They gave me incorrect advice showing they didn't even know what plan I was on. They told me to reinstall AGAIN, which didn't fix the issue. There was still no ETA on a fix and they again refused to refund me even though at this point I had to pursue another antivirus option. I was not going to leave my devices vulnerable to who knows how long.

It's now been two weeks. I'll never use Nord again. They clearly have no respect for their users, their time, or money.

Their vpn is 100% garbage. Their web app version doesn't work-won't let you even log in. The chromebook extension works to block "some sites" BUT it no longer works to block Youtubetv so that a paying customer can watch it outside of the US. I recently started a subscription w/youtubetv and, again, it doesn't work-EVEN though they advertise falsely that their vpn works best w/Youtubetv. Their customer service is beyond atrocious and actually hostile-and they expect you to do the troubleshooting for them! I had purchased a 2 year plan ($94) a year before I got the Youtubetv paid monthy subscription and they REFUSED to refund a measle $47 back to me. They are based in Panama City in order to skirt US laws and regulation, naturally. They are petty and cheap. I had to switch to their big rival, ExpressVPN and it works w/Youtubetv.