NordVPN

This is a piece of cr@p developed and supported by a bunch of *******@mmers and incompetent m0r0ns.
I've always had a problem connecting to my bank account when this piece of *******@sh is active. My bank will simply won't let me sign in.
I've contacted their support nuuuuuuuumerous times and every single time they ask the same exact same questions. I provided answers to their questions, and even sent screenshots of the error message I always get, to no avail. Believe it or not, they still ask the same stuuuuuuuuuuupid questions over and over again
I finally gave up and asked them to cancel my subscription and refund my money in full.
Their response was " sorry you have passed your 30-day refund period and we can't do partial refunds "

STAY AWAY... it's not worth the money and aggravation.

Any respectable and trustworthy business will stand behind the product / service 100%.
This business certainly is neither

I ended up not using this product because of their inappropriate billing practices. They charged me for "sales tax" - which is actually the EU VAT - when I am located in the US. Their pricing on their website looks like you get 3 months free if you select a 2 year package, but that is not true - you are charged for all 27 months. Also, I selected the "continue" button, which turned out to be a "finalize purchase" button, VERY MISLEADING. Spent over half and hour on "chat" trying to get my "purchase" refunded.

This VPN service does not work. I constantly need to pause the service in order for webpages to load. This makes this service worthless because anyone can see the pages I am forced to reload with the VPN paused.

NordVPN tries to hide behind a 30 day refund policy and refuses any type of refund (even a prorated use refund). The problem is that I am now paying for a two year service that doesn't work - I am not receiving the service I paid for, Nord is unable to resolve the constant issues I am having with this service and as a result, I want a refund.

I have submitted a dozen complaints to Nord over the past 2.5 months. All they do is run you around in circles with try this, ok then try that, let's try something else. The solutions provided so far at best works for only a short period before the same issues reoccur - pages refuse to load until the vpn is paused.

In addition, I have waisted hours of my time following their fix instructions that eventually fail. I did not sign up for this as NordVPN attempts to fix issues in their system on their customers's back. It is unacceptable to pay for a service that doesn't work, spend hours attempting to fix issues and then be refused a refund of any kind. Refusing to provide a refund for a service I paid for but doesn't work is stealing - NordVPN has essentially stole the 2 year subscription fee of $85 from me.

Also note that this company has an F rating on the BBB - https://www.bbb.org/us/ca/westlake-village/profile/network-security/nordvpn-*******4647/customer-reviews

Nord vpn disconnects all the time and it takes awhile to get use to checking the connection, I got a popup once congratulating me for staying connected for 5 days, lol.

This company charges next month automatically even I selected monthly plan (May 2023) and cancelled it at the beginning of the second month (June 2023). Be careful about their hidden subscription.

This is a complaint about NORD/VPN
Two months ago I decided to try out NORD/VPN and take them up on their one month offer to try them out for $11.95 with free refund if I was not satisfied. At the end of the month I decided not to continue with them and thought that was it. Two days later I discovered they took another $11.95 for another month. I tried to stop that but was to late. I contacted them by their chat line to cancel them but was told I could not cancel till the end of the next month and could not get a refund unless I bought a 1 or 2 year contract. I canceled their payment from my bank and asked for my money back and was denied because I did not buy their contract. I do not have a problem with their program I have a problem with their deceitful way of doing business. Do yourself a favor and do not deal with this unscrupulous company. Go to any of their competitors. This company is a ripoff.

Purchased 3-year( THREE-YEAR) service plan for $99 TOTAL, period due to expire 2023-06-05. Nonetheless, on 2023-05-21 (BEFORE 3-year period had expired), NordVPN charged my card WITHOUT notice for $99 for additional 1-year ( ONE-YEAR) service. Please note, NordVPN advertises 1 yr at $68. So, sent NordVPN e-mail objecting to the $99 charge. It acknowledged receipt of e-mail - and NOTHING. Ignored. Waited 2 days, went to NordVPN website. Now note, NO way to cancel. No button. No drop-down. No menu item. Nothing. Thus, tried NordVPN Chat option - waited more than 1 hour (timed last 60 minutes) no one came on chat line - just computerized screed saying please wait, everyone busy. So, had charge reversed and blocked NordVPN. Will use ProtonVPN - higher rated and actual HUMAN support service.

I recently purchased a 3-month subscription to NordVPN in preparation for my trip to China, primarily attracted by their claim of being "Best for China" in their advertisements. However, the VPN did not work at all and neither did their website. Attempts to reach out to customer support proved to be futile as my subscription was tied to my G-mail account (blocked in China), and since no Invoice Number was issued (for reference), I was unable to make contact with a different e-mail account. Nonetheless, upon my return, I discovered an unexpected charge: my subscription had been set to auto-renew without clear indication or disclosure at the time of purchase. This effectively resulted in a double charge, extending my subscription to a total of 6 months. When I contacted their support, I encountered further disappointment.
Despite explaining the circumstances, they adamantly refused to provide a refund for the initial 3-month subscription, citing that the service's failure in China was due to governmental restrictions rather than any fault on their end. Additionally, their refusal to refund the second 3-month subscription, which was auto-renewed, was justified by stating that their 30-day money-back guarantee only applies to the initial purchase

In summary, I paid for a service that failed to function, resulting in double charges as I couldn't cancel it while abroad. Despite this, the company refuses to issue a refund, seemingly oblivious to my inability to cancel or contact support.

Avoid this company at all costs. There are far cheaper alternatives available that not only work but also honor refund requests.

Fun fact: my original subscription was set to expire on 2024-02-17, but they renewed my subscription on 2024-02-03.

I tried to buy Nord VPN coverage, but on the invoice I was charged TWICE for GST, once on their invoice, and second time when I was to pay via PAYPAL. After exchanging three or four e-mails, I could NOT get a straight answer from them.Their program did NOT even download, so I do not use their product. I approached American Express to void the sale.They are in the process of "investigating"...Stay away from that company. They deserve MINUS 5 stars rating!

I was a seven year user of Nord VPN. The service was shutdown requiring a two step verification to restart. I was unable to use the Authenticator as requested to get back online. When this didn't work they required bank statements and credit card verification which was onerous and also just generated more email frustrations for me and no VPN service. 16 emails were exchanged and in the end I dropped the service with about five months paid service remaining. After all this about a week later they said that they would reset my service. I told them that I had already setup with a new VPN service. DEFINITELY DO NOT USE THEM IF YOU REQUIRE A DECENT CUSTOMER SERVICE GROUP!

On March 20th 2023 we paid for a subscription for a year and a few months later I see that the VPN stopped working I contacted the support explained what happened and they told me that I run a VPN for illegal things and this violates their policy. It's just terrible I use VPN for my company I have to constantly turn it on so that I can go through the search for other countries to buy goods well, as they did I accused me of false information I was just horrified they stole the money they took away the subscription just scammers your policy is simple and the system equals the trash company all the best hope no one else stumbles upon you

We needed a VPN purely to use it to search for truck parts abroad and you wrote me about some scripts and your program worked protection and thereby limited our account please delete it in your VPN system because it does not work correctly and your employees are full s/ht