Despite being within the "30 day free trial period" three email requests to remove a 1-yr subscription charge to our credit card were ignored. Out of frustration I contacted our credit card folks and requested a "chargeback" against ExpressVPN and also sent a 4th email to ExpressVPN this one with the header "Without Prejudice". Six hours later the charge was refunded.
“MONUMENTAL WASTE OF TIME”
• Previous review
Sept. 24 Update: Despite ExpressVPN's claim to offer a 30-day Moneyback Policy they have just charged our credit card for a full year. We've notified our card company & I just sent the following message to ExpressVPN via their website:
Re: Billed for services not received
From the very first day of attempting to install ExpressVPN on our AppleTV box I have encountered nothing but problems and ExpressVPN has never worked. Despite several messages to ExpressVPN advising you that I would not be installing/using Express VPN and instructing you to cancel the subscription and any bills you have charged an entire year's service to our credit card. I have filed a formal complaint with our credit card company and have requested that they issue a "chargeback" against ExpressVPN."
RANT OF THE WEEK in response to a Customer Satisfaction re: issues with trying to install ExpressVPN on our AppleTV:
Absolutely NO USEFUL support provided. When we could not get ExpressVPN to work on our AppleTV 4 I tried contacting support only to discover that all I could do is send an email enquiry which would be answered sometime in the future hardly convenient or helpful. Your online tutorials are confusing & sometimes contradictory and provided no meaningful help. Eventually after several emails I was told to contact your Live Chat at the provided link except there was no link in the email. When I pointed that out in yet another email I was told that if I couldn't see the link then all the Chat lines were full and to send an enquiry by email. ARE YOU KIDDING? Over a week of screwing around with your absolutely rubbish service; we want an immediate refund/cancellation of the charge on our credit card.