Michael D.

My wife signed up for an introductory special which has been a huge disappointment for a number of reasons: (1) she changed her mind but was told it was too late (same day) to cancel the first shipment; (2) delivery driver left it on our front steps@ -30 temp so all of the fresh veggies were ruined and HelloFresh cancelled the $25 charge; (3) wife reiterated that we didn't want their service and were again told it was too late to cancel the next shipment; (4) the second package of 3 meals ($55 but HelloFresh cancelled the charge) contained marginal quality veggies — one meal included 2 small, limp carrots that we had to replace; (5) the package of 3 meals works out to over $18 per meal which actually contain less than $8 worth of food in each package; (6) a HUGE amount of packaging is used (do we really need to be supplied 1 tbsp of flour in a throwaway package?).

I only wish SiteJabber would allow "0 stars as "1" is being too kind. Back in 2020 I tried to be removed from Bauer's email list. What should be a simple click on the "Unsubscribe link" in their email (which doesn't actually complete the request, instead it produces a little "spinner" that goes round... and round... and round...). My next attempt was through their chat-line where I was assured that I would be removed. When that didn't work I followed up with an email with the date and name of the person I had talked to and was again assured that I'd be removed. Now, months and countless emails later (each one assuring me that I will be removed), I continue to receive these unwanted messages numerous times per week. I now forward these emails to the SPAM reporting authorities in both Canada and the USA in addition to SpamCop and have told Bauer that they have lost me as a customer forever.

We love Acorn's programs despite Acorn's apparent inability to provide a platform on which to reliably watch them. We have no technical issues at our end: high speed internet & WiFi are both 100% reliable, Netflix works with never an issue. Acorn, on the other hand, is a technoligical joke: we have to reboot our Apple TV several times a week (just to get Acorn to work) and have to repeatedly Sign In to Acorn because they've "lost us". Acorn tech support is a joke often more than a day to get a response which usually tells us to reboot Apple TV, etc. which we've already attempted multiple times. Our latest frustration is having shows simply disappear: yesterday "A Place to Call Home" disappeared from the Acorn site. We're in the middle of the third of the five series and yet another email to Acorn after trying a "Search" on Acorn which responds thats there's no such show or episodes.

Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it. How do I claim a refund for the additional charge?

After monumental frustrations trying to get ExpressVPN to work on our AppleTV 4 I decided to try NordVPN. Unfortunately, NordVPN doesn't work on AppleTV and/or our ISP-supplied router. Unlike ExpressVPN, Nord has a live chat-line which confirmed the problem & completed a refund within a couple of minutes.

Despite being within the "30 day free trial period" three email requests to remove a 1-yr subscription charge to our credit card were ignored. Out of frustration I contacted our credit card folks and requested a "chargeback" against ExpressVPN and also sent a 4th email to ExpressVPN this one with the header "Without Prejudice". Six hours later the charge was refunded.

If you're being improperly billed by Acorn simply contact your Credit Card company; they will issue a "Chargeback" against Acorn and you'll get a refund.