Developed in part with a grant from
the National Science Foundation

Member since October 2016

  • Reviews 5
  • First to Review 1
  • Thank Yous 0
  • Fans 0
  • Profile Views 311

Review Distribution

5 stars
1
4 stars
3 stars
2 stars
1 star
4

5 Reviews by Michael

Sort by: Most recent

AcornTV

AcornTV

1/21/18

We love Acorn's programs despite Acorn's apparent inability to provide a platform on which to reliably watch them. We have no technical issues at our end: high speed internet & WiFi are both 100% reliable, Netflix works with never an issue. Acorn, on the other hand, is a technoligical joke: we have to reboot our Apple TV several times a week (just to get Acorn to work) and have to repeatedly Sign In to Acorn because they've "lost us". Acorn tech support is a joke often more than a day to get a response which usually tells us to reboot Apple TV, etc. which we've already attempted multiple times. Our latest frustration is having shows simply disappear: yesterday "A Place to Call Home" disappeared from the Acorn site. We're in the middle of the third of the five series and yet another email to Acorn after trying a "Search" on Acorn which responds thats there's no such show or episodes.

Parcel2Go.com

Parcel2Go.com

12/28/17

Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it. How do I claim a refund for the additional charge?

Nordvpn.com

Nordvpn.com

9/27/17

After monumental frustrations trying to get ExpressVPN to work on our AppleTV 4 I decided to try NordVPN. Unfortunately, NordVPN doesn't work on AppleTV and/or our ISP-supplied router. Unlike ExpressVPN, Nord has a live chat-line which confirmed the problem & completed a refund within a couple of minutes.

Service
ExpressVPN

ExpressVPN

9/27/17
• Updated review

Despite being within the "30 day free trial period" three email requests to remove a 1-yr subscription charge to our credit card were ignored. Out of frustration I contacted our credit card folks and requested a "chargeback" against ExpressVPN and also sent a 4th email to ExpressVPN this one with the header "Without Prejudice". Six hours later the charge was refunded.

“MONUMENTAL WASTE OF TIME”
9/17/17
• Previous review

Sept. 24 Update: Despite ExpressVPN's claim to offer a 30-day Moneyback Policy they have just charged our credit card for a full year. We've notified our card company & I just sent the following message to ExpressVPN via their website:

"WITHOUT PREJUDICE

Re: Billed for services not received

From the very first day of attempting to install ExpressVPN on our AppleTV box I have encountered nothing but problems and ExpressVPN has never worked. Despite several messages to ExpressVPN advising you that I would not be installing/using Express VPN and instructing you to cancel the subscription and any bills you have charged an entire year's service to our credit card. I have filed a formal complaint with our credit card company and have requested that they issue a "chargeback" against ExpressVPN."

RANT OF THE WEEK in response to a Customer Satisfaction re: issues with trying to install ExpressVPN on our AppleTV:

Absolutely NO USEFUL support provided. When we could not get ExpressVPN to work on our AppleTV 4 I tried contacting support only to discover that all I could do is send an email enquiry which would be answered sometime in the future hardly convenient or helpful. Your online tutorials are confusing & sometimes contradictory and provided no meaningful help. Eventually after several emails I was told to contact your Live Chat at the provided link except there was no link in the email. When I pointed that out in yet another email I was told that if I couldn't see the link then all the Chat lines were full and to send an enquiry by email. ARE YOU KIDDING? Over a week of screwing around with your absolutely rubbish service; we want an immediate refund/cancellation of the charge on our credit card.

Acorn TV

Acorn TV

10/4/16

If you're being improperly billed by Acorn simply contact your Credit Card company; they will issue a "Chargeback" against Acorn and you'll get a refund.

Michael Has Earned 19 Votes

Michael D.'s review of Nordvpn.com earned a Very Helpful vote
Michael D.'s review of ExpressVPN earned 4 Very Helpful votes
Michael D.'s review of Parcel2Go.com earned 2 Very Helpful votes
Michael D.'s review of AcornTV earned a Very Helpful vote
Michael D.'s review of Acorn TV earned 11 Very Helpful votes

Michael hasn’t received any thanks yous.

Michael doesn’t have any fans yet.

Michael isn’t following anybody yet.

Similar Reviewers on Sitejabber

lindac888
5/16/19

very easy to use, keeps track of where you left off and allows you to watch episodes in order....

karenr102
4/21/16

Acorn offers some nice shows, but I quickly became a very frustrated customer. To many times the...