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Michael D.

2 Level 2 Contributor
  • 5 Reviews
  • 20 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Entertainment, Business

Member since October 2016

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5 Reviews by Michael

We love Acorn's programs despite Acorn's apparent inability to provide a platform on which to reliably watch them. We have no technical issues at our end: high speed internet & WiFi are both 100% reliable, Netflix works with never an issue. Acorn, on the other hand, is a technoligical joke: we have to reboot our Apple TV several times a week (just to get Acorn to work) and have to repeatedly Sign In to Acorn because they've "lost us". Acorn tech support is a joke often more than a day to get a response which usually tells us to reboot Apple TV, etc. which we've already attempted multiple times. Our latest frustration is having shows simply disappear: yesterday "A Place to Call Home" disappeared from the Acorn site. We're in the middle of the third of the five series and yet another email to Acorn after trying a "Search" on Acorn which responds thats there's no such show or episodes.
Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it. How do I claim a refund for the additional charge?
After monumental frustrations trying to get ExpressVPN to work on our AppleTV 4 I decided to try NordVPN. Unfortunately, NordVPN doesn't work on AppleTV and/or our ISP-supplied router. Unlike ExpressVPN, Nord has a live chat-line which confirmed the problem & completed a refund within a couple of minutes.
• Updated review
Despite being within the "30 day free trial period" three email requests to remove a 1-yr subscription charge to our credit card were ignored. Out of frustration I contacted our credit card folks and requested a "chargeback" against ExpressVPN and also sent a 4th email to ExpressVPN this one with the header "Without Prejudice". Six hours later the charge was refunded.
• Previous review
Sept. 24 Update: Despite ExpressVPN's claim to offer a 30-day Moneyback Policy they have just charged our credit card for a full year. We've notified our card company & I just sent the following message to ExpressVPN via their website:


Re: Billed for services not received

From the very first day of attempting to install ExpressVPN on our AppleTV box I have encountered nothing but problems and ExpressVPN has never worked. Despite several messages to ExpressVPN advising you that I would not be installing/using Express VPN and instructing you to cancel the subscription and any bills you have charged an entire year's service to our credit card. I have filed a formal complaint with our credit card company and have requested that they issue a "chargeback" against ExpressVPN."

RANT OF THE WEEK in response to a Customer Satisfaction re: issues with trying to install ExpressVPN on our AppleTV:

Absolutely NO USEFUL support provided. When we could not get ExpressVPN to work on our AppleTV 4 I tried contacting support only to discover that all I could do is send an email enquiry which would be answered sometime in the future hardly convenient or helpful. Your online tutorials are confusing & sometimes contradictory and provided no meaningful help. Eventually after several emails I was told to contact your Live Chat at the provided link except there was no link in the email. When I pointed that out in yet another email I was told that if I couldn't see the link then all the Chat lines were full and to send an enquiry by email. ARE YOU KIDDING? Over a week of screwing around with your absolutely rubbish service; we want an immediate refund/cancellation of the charge on our credit card.
If you're being improperly billed by Acorn simply contact your Credit Card company; they will issue a "Chargeback" against Acorn and you'll get a refund.

Michael Has Earned 20 Votes

Michael D.'s review of earned 2 Very Helpful votes

Michael D.'s review of ExpressVPN earned 4 Very Helpful votes

Michael D.'s review of earned 2 Very Helpful votes

Michael D.'s review of AcornTV earned a Very Helpful vote

Michael D.'s review of Acorn TV earned 11 Very Helpful votes

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