NoMoreRack

I placed an order for a tablet for my 7 yrs old grandson. Their "policy" is NOT to discuss orders unless they are the account holder and therefore the phone rep refused to advise shipping status! Excuse me but my 7 years old grandson does not have a credit card. I paid for the product and simply had it shipped to him in another city. Ridiculous! I am the account holder. Also their online chat system is defective. I'm not dealing with them anymore.

Purchased a pair of Beats by Dre headphones. While they did come in a timely manner the packaging was sketchy. The headphones are clearly a knock off and not even a good one. Beats have a trademark flat cable and these are round. I immediately contacted customer service to found out how I can return them. They provided my with a RMA and a return label but will only give me store credit. Why the hell would I want to purchase anything else from them.

Worst experience ever. Ordered boots that were supposedly worth $75 for $23. Product was junk. No return info. Had to search on their site, email customer service, wait for responses, justify the return and then was told that almost half the cost would be charged for the return. Many many many emails later I am still not getting my money back, even though it was supposedly approved. Don't waste your money and time! Shop amazon or some other more reputable company.

They gave me free shipping automatically, without my picking which discount I want. I picked my 10 dollars off and, a 15 percent off. They said I could not use these together yet decided to let me. I paid and have a receipt. Today I get a new receipt 10 dollars more! Really? Anyone can just take funds from your bank accounts with out permission at whatever price they chose? This is Balderdash!

Previously I had been a customer of NoMoreRack for 2 years. I purchased a few items and when something was not right there customer service was there to help and fixed the problem. This new company Choxi is the worst. Their customer service is the worst! I ordered a item and they sent me something completely different and had the nerve to be rude when I called to complain. I will never order from them again!. No more customer!

I purchased a diamond ring which was advertised to be $1500 full retail... the ring was fine for about a month and then after cleaning the ring in a solution made for diamond jewelry it turned colors (like the ring was brass). I contacted nomorerack and they told me they could do nothing because it was outside of the 30 days... buyer beware... not good customer service... I am now out of money and a ring.

Would you assume that "U.S. Traveler Long Haul 24 Cargo Trunk Luggage" should survive one direct flight without sustaining significant damage? I did. I received Luggage for my vacation on Tuesday, used it for my trip on Sat and it arrived so badly damaged I could not use it for my return flight from the Dominican Republic. After numerous attempts to resolve with nomorerack, I was issued an RMA. Great, I didn't bring the pieces back from vacation with me (that was also documented day one). What did I expect, LLBean or REI?

Dollar store quality things that appear better in pictures. I don't care what deal you get you will still get ripped off.

5 times I requested that my account info be deleted and then closed. They won't delete your account and there is no option to do so on your own!

This was after finding out that my credit card info was compromised by their site and I was notified by my bank.

Not happy with the purse I ordered, it was not navy blue as shown in the photo. I am also second guessing if it is even real leather. It is made in China. Received it quick, just don't care for the deception.

Worst shopping experience possible! And I havent even received my order yet so I dont know what the quality will be like. We ordered 3 tablets for our kids Christmas presents on 12.01. Order is still "processing", however you can be damn sure they took our money! I have sent 6 emails about our order not going through and I have gotten the same "form letter" response. Never once answered my questions. I also tried calling and doing their live chat. No one answers ever. Im afraid we wont get them by Christmas and those were their Santa presents. They wont cancel my order or ship it! DO NOT ORDER FROM THIS SITE!

Worst experience EVER! I had bought from this company before without issue, but this last purchase is definitely my LAST w/NoMoreRack.com! I ordered a number of items to include a set of cordless phones and a Blu-Ray player. I received an email that said that both had been delivered. When I opened the box, only the phones were included. Btw the box was only big enough for the phones. So I contacted NMR and they responded that the merchandise had been delivered. It seems that they don't understand when you tell them that something was not included in the shipment. I was told to check with the post office and UPS to see if they had my merchandise. Well the package was delivered via UPS, so the post office had no idea why I would even ask and UPS said we delivered your package. The problem was not with the courier, it is with their vendor who packaged the merchandise. Yet they take NO RESPONSIBILITY! Next they told me to fill out a police report. Not sure what that would do, but I suppose I could file a report against NMR by charging for merchandise that they refuse to deliver. Anyway, they disrespect and insult anyone who complains to customer service. So I have filed a dispute with my credit card company, as NMR does not deserve my money and will not be paid for something I never got. I also plan on filing a BBB report as the customer service has been the worst I have ever had to deal with!

My product which cost over $85 was lost in shipping. They refused to refund the money without a police report! It clearly showed in the tracking that is was never delivered. Poor. I will never order from them again.

After waiting 2-3 weeks for delivery on ym samsung galaxy s3 white unlocked I received a brown verizon affiliated galaxy. After speaking with multiple customer service reps I find out I have to wait 2-3 more weeks for delivery of my return item. To compensate me I got a 5.00 credit. Do not buy from this site.

Completely UNHAPPY WITH THIS BOGUS COMPANY!
Placed my order on April 4th and got half of it in a timely manner. However, I never heard about the rest of my order via phone or email. I sent an email and called today. The customer service representative was rude and pulled excuses out of the sky! First, told me my card was expired. Secondly, it's the vendors fault for not contacting me regarding the missing portion of my order. Then her final remark which was the most priceless, "FILE A COMPLAINT!" Yet she wasn't once worried about saving the entire order. She said I wasn't charged because of the expiration of my card. However, shipped half my order? It's on my statement? Completely unsatisfied and will never recommend this company to anyone else!

I ordered on 12/12/13. Still have not gotten my order. Looked at the tracking and says in had left the distribution center the 28th, I hope it comes soon. If I would have read the reviews I don't think I would have ordered from the site. Not sure if I will ever again. Amazon has been the best thus far. Very disappointed in this site.

Worst online shopping experience ever. I ordered a pink tablet with keyboard case & pen. I received a white tablet, black case, and pink pen. Ok fine, mistakes happen. A good company will fix THEIR mistakes with little to no effort and irritation to their customer. So not only am I supposed to wait another 2-3 weeks while I ship my tablet back to them and they wait until they receive it before they even begin to process the correct order. I am also expected to PAY FOR MY OWN RETURN SHIPPING for something that THEY screwed up on! When I send the receipt for cost of shipping (the slowest way possible is all I am allowed to do.) they will reimburse me with a STORE CREDIT! So I actually end up losing money on this deal. Like I ever want to shop with them again?! NOMORERACK - would you like to do what you are supposed to do to correct YOUR MISTAKE? Apologize then tell me that you will get the correct order in the mail asap and pay extra if you have to to get it here in a timely fashion. Then you print a label for return postage for the incorrect order you sent me and send that to me. Then I will return said incorrect product at NO COST TO MYSELF!

Horrible service and defective products. I had problems right form the start on the very first order I placed with them. The support has been pathetic, they have a standard response to all your emails "we apologize for the inconvenience; we will revert after we hear back from our partner". Even after 15 days, it is still the same answer. I am still waiting for my money back from them. I used them only because they were being shown as a Google Trusted Store, but now it seems even they have removed them from their list.

Update
I finally got my money back! Google Trusted Store was very helpful, since I had protected my purchase through them. Also, I had waged a relentless two week exchange with them asking for my money back. They did get involved, and I see that even they have removed the company - it does not carry the Google Trusted Store logo!

I should not have even had to give one star!
This company is a scam! Ordered a 10" pad, after fighting to get it within 6 weeks! It was the wrong pad, after more than two months I decided just to take the 130.00 loss, do not order from these people, the products are not good, totally cheesy.
Bad customer service, terrible products, just a bad experience all together, and I am not the only one, there facebook is screaming with people that got screwed, you can get the same products with guarantee from Amazon or any other company so why take the chance on getting screwed too.

Their stuff quality is like what you would find in a dollar store (at least from what I ordered). Their customer service is a joke. They cancelled my order after 3 weeks and told me it's out of stock. I complained how long it took and they blamed it on the vendor. I gave them a bad rating for the customer survey because it shouldn't take 3 weeks and me contacting them to tell me that a product is no longer available. And for good customer relationship, a coupon for future order would be nice as a compensation. You know what they came back with? They told me based on the fact that they refunded my money this case is resolved and that I should revise my satisfacation rating. Seriously? If they can't even understand the real issue, they should not be in business. I will never buy from them again.

I have seen the TV ads running in my State so decided to take a look... Before shopping I always goggle reviews... The site looks Curb appealing but after reading the reviews I will not place an order. #1 I am a tough consumer and work hard for my money. #2 if I purchased something from here and was not provided a prompt refund if not satisfied when I got through blasting this to my followers on Twitter, Instagram and Facebook your sales would drop because I would target the volume of consumers you target in projected sales for percentage sales, and #3 I work in Sales and Service and if any of my representatives provided generic email responses to our members as they do here they would not be employed. These responses show lack of customer base loyalty and appreciation of their business not a good business plan

Absolutely TERRIBLE! I ordered 2 items Dec. 7th~~ Promised to receive them before Christmas... Well here it is the evening of Christmas Eve~~~~ And NO Delivery Yet! I am PISSED! Now reading the reviews... I just hope it shows up!

If I can recommend anything it would be to STAY THE HELL AWAY FROM THIS SITE! Absolutely Ridiculous!

The products seem great, but their service is horrible! They lied about time to ship, take way too long to answer customer service emails, and when they do it's always generic. Not worth the hassle.

Absolutely the worst on line buying experience I've ever had. It took NMR over a month to deliver defective merchandise and then refuse to refund our money. It's impossible to reach them by phone and email communication is nearly nonexistent and when they do response it is usually in the a generic form letter. We will never buy from them again!