NitroTek

I bought an RC helicopter as a Christmas gift, boxing day the rear rotor failed. I contacted Nitrotek who told me to take it apart and fiddle with it and if that didn't work to send i back for a bit of professional fiddling. I sent the item back (at my cost) asking for a refund because it was not fit for purpose. I was informed the item had been damaged in the post and I needed to pay for the repairs.
I would not recommend buying from this company!

Bought an RC Heli from them, arrived next day, so I thought what a great company! WRONG it stopped working within a week, their back up and customer service is the worst I have ever come across.
Weeks have passed so far, it takes several days if your lucky to get an email reply, in the end I posted the unit back at my cost and now it is apparently in a queue to be looked at!
Simply do NOT buy from them, they are just awful to deal with. I am considering contacting trading standards.

Uploading images and tech information is so simple, communication is simple but not really helpful, these goods are brilliant uploaded 16 at first to see what response I got, received loads of viewings and my first order within 10 days. Brilliant. Make sure you know the procedure as trade communication is via email only, they will not or cannot assist on the phone

Bought a refurb from Nitrotek and it broke after 6 min. Contacted them and returned the model for repair. Got it back after about 2 months and it broke again, in the same place.

Now, there is no way to call them (the first sign of a dodgy setup), they not replying to my mails, have refused to refund me and now I've got absolutely no idea what is happening after dealing with these morons for 4 months.

Dishonest business ethics, bully's, horribly to nonexistent communication, vague and evasive mail replys. In general - a horrid bunch to deal with.

Stay way clear of these people - rather spend more somewhere else where you have peace of mind.

This company's after sales service is one of the worst I have ever come across. The RC which was sold had a one way bearing which seized after a couple of pulls on the starter cord. Their so called fault finding correspondence went round in circles with them not wanting to admit any liability as far as parts were concerned. We even sent a video of trying to start the RC with the pull cord not retracting. Being an engineer it was obvious what the problem was even though I had no experience with RC's. We bought the new part from ebay and the car engine now starts. After asking for a refund for the price of the bearing, we were told that because we didn't purchase it from Nitrotek, they wouldn't refund the cost of the replacement part. Bearing in mind that we spent 3 weeks following their so called fault finding and eventually losing patience, their excuse not to refund us didn't come as a surprise. Avoid this company if you expect reasonable after sales service.

Their is no one to speak to technical over the phone about what parts were needed for my car, I found this a huge problem and had to do it over email which was very vague in the response given. I have had to chance buying the parts needed hopefully they are right.
They really need a person over the phone who can assist people.

Best hobby store in town. A lot of people complain about customer service but this is not a shrink temple ok you get your parts and then move on what do you people expect to get worshiped or something they have every part you would need always in stock. You can't buy a plane, crash it and then try to return it. I am giving 5 stars straight way.

If you are looking for a service comparable to buying a 10 dollar ipad from china, under a company called robemblind then this is the company for you. I have never in my life had such difficulty with a company and returns due to poor quality items being sold ( Im a purchasing manager in the mining industry) the item was returned within 3 days!. As mentioned in other posts they don't even look at your return for 2 weeks (mine was a month with constant pushing) and then for them to write a report stating that the item was returned in used condition due to bb pellets not being in original plastic bag was the last straw. Its currently going legal and I urge anyone buying rc toys to use a reputable company and not buy from Nitrotek because its a few £ cheaper.

Um, this is my favorite place in the world. Always a good browse that
Brings me back to my childhood. Excellent shop if you need a gift
Particularly if the person you are purchasing if fanatical about a
Particular R/C model or spare part.