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NihaoReviews 1,013

3.6
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Nihao Reviews Summary

Nihao has a rating of 3.6 stars from 1,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality and next order. Nihao ranks 3rd among Discount Jewelry sites.

service
742
value
726
shipping
732
returns
599
quality
718
This company does not typically respond to reviews
Mexico
1 review
1 helpful vote
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Buen sitio para comprar
March 8, 2023

Me gusta mucho comprar aquí porque tiene muy buenos precios, una gran variedad de artículos, en especial de joyería, y si los artículos llegan defectuosos te reembolsan el dinero, una vez enviado el paquete no tarda mucho en llegar. Yo ya he pedido varias veces ahí y me encantan todos sus productos además siempre están subiendo artículos nuevos

Date of experience: March 8, 2023
Mexico
1 review
0 helpful votes
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Todo muy lindo
March 4, 2023

Es todo muy bonito y de calidad, ya son varios pedidos que realizo y todo muy bien y en este último el envió fue muy rápido.

Date of experience: March 2, 2023
Mexico
1 review
0 helpful votes
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Excelente
March 2, 2023

La mercancía es de muy buena calidad, vale mucho la espera del envío, todo llega muy bien empaquetado y sin mercancía dañada, muy buen proveedor es Nihao

Date of experience: March 1, 2023
Mexico
1 review
3 helpful votes
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El mejor proveedor de accesorios a nivel mundial, calidad, variedad y precio los distingue. Los recomiendo ampliamente.

Date of experience: March 1, 2023
Mexico
1 review
0 helpful votes
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Todo es de exelente calidad! Me encanta! Amo comprar aquí tofo es lindo de moda y a un buen precio, además tienen una exelente atención al cliente muy amables y atentos.

Date of experience: February 25, 2023
North Carolina
1 review
6 helpful votes
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Scam
February 14, 2023

Listen to me DO NOT ORDER from this site they are not legit I'm just happy that I didn't place another order before I found out. Didn't want to select any stars.

Date of experience: February 14, 2023
lily c. Nihao Rep
over a year old

Hello Janet,
Regarding the order you placed during our Chinese New Year holiday, we have started processing and shipping orders on January 29th, and we apologize for the delay in delivery. However, because you submitted a dispute on Paypal, the funds were frozen, and we are unable to process the refund. Please cancel the dispute on PayPal, and we will process the refund.

Switzerland
1 review
0 helpful votes
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Happy
February 9, 2023

Always happy about the service- always really fast. I never had shipping problem and Quality is always good. I like also the people, they are always sooo nice.

Date of experience: February 9, 2023
Arizona
1 review
1 helpful vote
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Lost package
February 2, 2023

I never received my order & FedEx says that Nihao jewelry has to file the claim since they are in China & I'm in the USA, Nihao jewelry refuses to file the claim & wants me to prove I didn't get the package, and then told me that to file a claim with the government, total scammers. Do not buy from this company.

Date of experience: February 2, 2023
lily c. Nihao Rep
over a year old

Hi Grace, we are sorry for the bad experience. Could you please email your order number to sales@nihaojewelry.co.uk or add this WhatsApp +86 15381023751? Our service manager will get involved in your case.

Peru
1 review
0 helpful votes
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Excelente
January 4, 2023

Excelente todo llegó en buen estado y muy bonito, la atención y los modelos fueron variados y también bellos

Date of experience: December 29, 2022
Germany
1 review
5 helpful votes
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Nihao Jewelry apparently mixed up my order and shipped the wrong items. After creating a customer support case they acknowledged their fault, but offered only 30% refund for something that I neither wanted nor ordered.
Update 1: After a negative review and a couple of months, they provided about 90% of the initial order value as credit for my next purchase.
Update 2: When I placed a new order with the provided credit, Nihao refused to process and ship the items, saying that this is because I rightfully filed a PayPal chargeback case against them.
Since then, they harass me on whatsapp from 3 different numbers.

Date of experience: December 26, 2022
lily c. Nihao Rep
over a year old

We have paid you the balance of the first order, but you have submitted a chargeback on PayPal, if you are willing to cancel the chargeback, we are happy to send you the second order.

New York
1 review
1 helpful vote
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Careless shipping
December 20, 2022

Ordered hats. Sent all smashed up in an oval shape. Some were too small for an adult. Extremely long shipping (2 months).

Date of experience: December 20, 2022
lily c. Nihao Rep
over a year old

Hi, sorry that you received hats that smashed up. In order to help you save the shipping cost, we compressed the hats. Also because of the shipping way you choose by sea, the shipping time needs about 30-40 working days.

AE
1 review
0 helpful votes
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Amazing collection of accessories
December 15, 2022

This is my 3rd purchase with Nihao...
I liked every item I have received.
Will forsure keep ordering especially gifts as price is good for bulk Qty.

Thank you for the nice gift Sent which was send with mu package
Diala
Xoxo

Date of experience: December 14, 2022
Texas
1 review
6 helpful votes
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Poor Customer Care
November 2, 2022

Beware, if your package gets lost or stolen they will not do anything for you unless you provide a fedex claim code. The trick is that to fill up a claim you need the address of the sender which is only usa and canada (not china). Therefore, no code, no help! I recently buy from them, I was going out on a trip for 10 days so I contacted them 1 month in advance to make sure i coordinate someone to pick up my package but they assured me that none of my packages would arrive during that period. Both packages arrived during that period and one got lost... They did not refund me, gave me credit, anything. They only got me writing back and forth with them, with fedex, and with someone else on whatssap for about 8 days. At the end: No code, no help!
Buy at your own risk!

Date of experience: November 2, 2022
lily c. Nihao Rep
over a year old

Hi Sandra
We are sorry about that, for order NHUS220919721365 FedEx gave the delivered proof. If you didn't receive the package, Please check surveillance around your home, especially when FedEx is delivered the package to see whether they put it on. If the package shows the really put on your door, and you didn't receive it, we suggest that you can call the police for help, maybe was stolen.

GB
1 review
0 helpful votes
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Wholesale items
October 27, 2022

Okay company with some good products. Takes a little while to wait for products and depending on the amount purchased sometimes there is an additional charge on delivery.

Date of experience: October 27, 2022
Mexico
1 review
0 helpful votes
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Me encanta la página de Nihao porque tiene muchos accesorios, muy buena joyeria y a parte a precio muy accesible. Me encanta toda la joyería que hasta quisiera comprarla toda

Date of experience: October 22, 2022
Bahamas
1 review
0 helpful votes
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GREAT SITE/ STORE EVER
October 21, 2022

Customer service answers on time, all products are packaged neatly AND they tell you if your item is out of stock and credit you.

Date of experience: October 21, 2022
GB
1 review
0 helpful votes
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Great products
October 21, 2022

Always really happy with my order from Nihao. Any small issues are easily fixed. The service is good and the products are good! Very pleased. I would definitely recommend.

Date of experience: October 21, 2022
New Zealand
1 review
0 helpful votes
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Best products and prices
October 19, 2022

I have search every where for the best selection and prices. Nihao has everything I need at the best prices. They are cheaper than the same products on alibaba and their shipping is alot cheaper too.

Date of experience: October 19, 2022
Mexico
1 review
0 helpful votes
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Calidad y Servicio
December 19, 2022

Los productos que maneja la tienda son de la mejor calidad. Su servicio es excelente, te resuelven tus dudas y se mantienen en comunicación constante cuando hay alguna duda o contratiempo. El asesor que me asignaron es de lo más amable y atento. Lo recomiendo.

Date of experience: October 13, 2022
Texas
1 review
0 helpful votes
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Great Place to SHOP
October 7, 2023

Nihao has incredible items to purchase! With a wide variety of beautiful merchandise to compliment any business or gift! Their shipping was great, never a hassle and everything was packaged neatly and safely! Their service is amazing and I recommend ALL my business friends to shop their site! They are amazing!

Date of experience: October 9, 2022

About the Business

Easy to one-stop shopping and wholesale jewelry from professional jewelry store nihaojewelry. Com. Get affordable jewelry at worldwide from wholesale jewelry supplier. No minimum order and fast delivery.


nihaojewelry.com
Founded in 2012
+704