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Nihao

How would you rate Nihao?
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GB
1 review
4 helpful votes
Follow Jade F.
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They took over £300 from me, they had an issue on their website but they refuse to give me back any money & say it's my fault. The customer service is awful. Company is disgusting.

Date of experience: April 14, 2021
lily c. Nihao Rep
over a year old

Hi friend
First the order NHGB210331319100 you placed on April 1st, and you sent us the payment proof of this order on April 9th, at that time we have shipped your order on April 6th, our website has the cancel order policy, for the order over 72 hours can not be canceled. Second no one can authorized your payment, as when you paid you need to entre the code you received or the password of payment,, we dont know it about the code and the password, pls kindly cancel the review

Nigeria
1 review
0 helpful votes
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Thank you for making shopping easy for people around the world, my orders were so beautiful and lovely. I also received my order at the said time thanks for swift delivery.

Date of experience: March 2, 2022
New York
1 review
0 helpful votes
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Great
January 31, 2022

Love this page have a lot of different products, the customer service is really good and the products have good quality, always deliver on time, im about to order again, I'll definitely recommend it.

Date of experience: January 31, 2022
Florida
1 review
0 helpful votes
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Adorable products!
March 10, 2022

We are very happy with our shopping experience. The products are all unique, well priced, and shipping was not too long. Customer service was great too!

Date of experience: March 9, 2022
GB
1 review
3 helpful votes
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Happy Customer
March 3, 2022

I've had 2 deliveries so far from Nihao and I'm very pleased with both. Quality and great communication too, I will certainly be using this company again. Thanks Nihao. X

Date of experience: March 3, 2022
GB
1 review
0 helpful votes
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Great products
October 21, 2022

Always really happy with my order from Nihao. Any small issues are easily fixed. The service is good and the products are good! Very pleased. I would definitely recommend.

Date of experience: October 21, 2022
Mexico
1 review
0 helpful votes
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Excellet service
November 19, 2021

Thanks to this website, I have been able to supply my small business, Pumpkin Heart. I love that their articles are accessible to my pocket and especially the high quality of their products.

Date of experience: November 18, 2021
Mexico
1 review
0 helpful votes
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My great experience
March 22, 2021

To start the prices are very very low
The deal was incredible, they answered all my questions in a timely manner
Regarding the shipment to be an international shipment it was very fast
I received all my products in good condition
They even gave me a refund for a product that was out of stock
All wonderful

Date of experience: March 22, 2021
Mexico
1 review
0 helpful votes
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It is a very easy app and you will find a lot of things as fashionable clothes, jewelry, shoes, purses, etc. I really recommend this application of nihao.

Date of experience: August 29, 2021
Texas
1 review
6 helpful votes
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Where's my Refund
April 24, 2023

I ordered from them the beginning of February and decided I didn't want it, I immediately contacted them and advised them to cancel the order (on the same day of the order) they came up with all excuses and told me what I needed to do. Secondly they're in China some where and cannot be reached during the day, long story short as of today 4/24 I have not received my refund, I RECOMMEND NOT TO USE THEM EVER if I could give them a zero star I would

Date of experience: April 24, 2023
Maryland
1 review
0 helpful votes
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Love them!
February 12, 2022

They get my order perfect every time, the items are just like the pictures and they are professional. I've spent thousands with them. One of my fave vendors.

Date of experience: February 12, 2022
Louisiana
1 review
0 helpful votes
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Tks Nihao
March 22, 2021

I love everything that Nihao sells, especially the accessories and they are at a good price. They can also deliver packages anywhere in the world. Thank you very much for existing Nihao!

Date of experience: March 22, 2021
Mexico
1 review
1 helpful vote
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Quality items
October 9, 2021

Nihao is a company with a wide variety of jewelry and at an affordable cost for the whole public, I have had a good experience in my purchases, everything is very nice.

Date of experience: October 8, 2021
Mali
1 review
3 helpful votes
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Bad Experience
January 28, 2022

When I tried to order on this website, it said the payment did not go through but it was debited from my account ( usd 270). I emailed them and they ask for proof from the bank which I sent few days ago but I still did not get any response. I DID NOT RECEIVE THE CONFIRMATION NOR DID I RECEIVE A REFUND

Date of experience: January 28, 2022
lily c. Nihao Rep
over a year old

Hi, We are sorry about the late reply, because we have a Chinese spring festival from Jan 30th to Feb 6th, we can not reply in time but now we are back to work, could you pls advise the order number for checking that? If you have any questions, please email her order number to sales@nihaojewelry.co.uk or add this WhatsApp +86 15381023751, our service manager will get involved in her case.

New York
1 review
0 helpful votes
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WOULD 100% RECOMMEND
March 18, 2021

I bought from them a few times, the quality of everything is amazing and their customer service is the best I've had with all the websites that I use! Would Definitely recommend you try them out!

Date of experience: March 17, 2021
California
1 review
1 helpful vote
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Fast shipping and good inexpensive products
December 16, 2021

Nihao has a great variety of things. They were good quality when I received them and the pictures of the products were pretty accurate. The price was good too of the items. The shipping was fast. It arrived in 10 days. Everything was in great condition. If things get out of stock they put credit in your account, which is nice. But, it would be nice if they had some stuff for tiny dogs. I saw that they had some dog bowls, but beds or outfits would be nice. The variety is great again. I checked to make sure it was a legit cite, and it is. I am glad I purchased gifts for my family and myself here. I will make more purchases. I liked the tabs from different cultures too. You get an idea where everything is from. The customer service is great by WhatsApp or call, but the chat doesn't usually work. I wish I got a few more warnings about when things would arrive, so I am not left worrying about when it arrives. But it went surprisingly fast, so I am happy. The quality of the items is good too. They could also have more angles and perspectives of each item they sell (ie: I ordered sword earrings, but when I got the package is when I realized I had to order each earring separately so I am glad I ordered 2 so I have 1 set), but otherwise the pictures are accurate for what they have. Maybe I just missed it on the pg. I'm looking forward to buying more. Thank you

Date of experience: December 16, 2021
Mexico
1 review
1 helpful vote
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Love Nihao
July 13, 2021

Great quality and costumer service. They're always so helpful.
The only issue is that the shipping cost is very high but I am still happy to get back to them and order more.
I recommend.

Date of experience: July 12, 2021
Argentina
1 review
0 helpful votes
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Great experience
January 21, 2022

I'm very happy with this company. They are fast, kind, you can trust in them and their products. I have a company and I sell this products and it was terrific

Date of experience: January 21, 2022
PS
1 review
0 helpful votes
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Great products
March 2, 2022

I received all the products according to my order and I'm satisfied and happy with all the products as it's according to my request and taste as expected. I encourage people to buy from them. Thanks

+1
Date of experience: March 2, 2022
Oregon
1 review
0 helpful votes
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Earrings!
April 4, 2023

I love giant earrings, and the bigger the better. This site has a ton of them! I can't browse without finding ones I like, and they're all great quality!

Date of experience: April 3, 2023

Overview

Nihao has a rating of 3.6 stars from 1,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality and next order. Nihao ranks 3rd among Discount Jewelry sites.

service
742
value
726
shipping
732
returns
599
quality
718
This company does not typically respond to reviews
+704