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Nihao

How would you rate Nihao?
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Ecuador
0 reviews
0 helpful votes
Follow Patricia C.
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Very safe!
January 11, 2022

The page is totally secure, the accessories have a good price / quality ratio, you have to review the description of each product very well to avoid mistakes! In case any product runs out or if there is any inconvenience, the advisors help you quite quickly and are very friendly, it is an advantage that there is no minimum amount or minimum order for products and finally I love that You can download the photos to promote the products.
I just love it! I have already made several orders and many more will come!

Date of experience: January 10, 2022
Mexico
1 review
0 helpful votes
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Good quality
August 24, 2021

Good quality in the vast majority of items, If there is a problem with your order, something is missing or damaged, they will refund your money, Good customer service, they effectively solve your doubts. I made two orders and will surely make more

Date of experience: August 24, 2021
Kentucky
2 reviews
8 helpful votes
Follow Jodi L.
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I love their products. Everything was fine until a few weeks ago when the shipping cost skyrocketed. They're trying to charge me $585 to ship 5 pieces of jewelry. I'm getting zero help from customer service. I would give customer service a 0 out of 5.

Date of experience: May 24, 2021
lily c. Nihao Rep
over a year old

Hi Jodi,
The shipping depend the weight or volume, also depends on which shipping way you choose, we want to know whether items you purchase it, maybe its our systmen error, as for 5 pcs the shipping fee will not be so example, could you pls advise your email, we will check it what items you purchased

Guatemala
1 review
2 helpful votes
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Since our first purchase they have offered us a wide variety of products at an excellent price, they have excellent control over the quality of the product they offer and its availability. The advisers in charge have guided us at all times when customs problems arise and have supported us with the documents that they have requested, which is why we recommend them.

Date of experience: March 24, 2023
Mexico
1 review
0 helpful votes
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Good service
June 23, 2021

I had have a good experience with this site, most of the products are of good quality and just as shown on the images. The delivery time is accurate, but you have to check carefully your products since it's quite common tu find products exchanged or missing. I totally recommend to use it to start your business

Date of experience: June 23, 2021
Mexico
1 review
2 helpful votes
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The quality of the accessories are according to cost, quality, service, speed and attention is excellent! I love all the accessories! Payment is safe and delivery very fast! I highly recommend them! They have a wide variety of accessories, as well as bags and novelties for women, men, boys and girls and everything is incredible, it is well worth buying!

Date of experience: March 23, 2021
Virginia
1 review
6 helpful votes
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Worth it!
December 24, 2020

*****Update: I have received my order and I love every single thing nothing is missing everything arrived in perfect condition and the quality is amazing! I bought Purses and bookbags belts socks scarfs Jewelery shades. It all looks exactly like the website! Super impressed!

If you choose sea shipping it will not update until after it's off the boat and going on the truck be patient and trust your advisor!

Old review
So let's just say that I had two orders be shipped out together it was over $2000 spent and to this day I have never received it and never had tracking update they constantly lie and keep telling you wait five days wait 5 to 7 days. Ups has told me they don't have my package because tracking only shows that a label was made.

I will update if I ever receive it

Date of experience: December 24, 2020
Germany
1 review
5 helpful votes
Follow Thamash K.
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Nihao Jewelry apparently mixed up my order and shipped the wrong items. After creating a customer support case they acknowledged their fault, but offered only 30% refund for something that I neither wanted nor ordered.
Update 1: After a negative review and a couple of months, they provided about 90% of the initial order value as credit for my next purchase.
Update 2: When I placed a new order with the provided credit, Nihao refused to process and ship the items, saying that this is because I rightfully filed a PayPal chargeback case against them.
Since then, they harass me on whatsapp from 3 different numbers.

Date of experience: December 26, 2022
lily c. Nihao Rep
over a year old

We have paid you the balance of the first order, but you have submitted a chargeback on PayPal, if you are willing to cancel the chargeback, we are happy to send you the second order.

California
1 review
1 helpful vote
Follow Liz in C.
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I found this website and was curious how my experience would be ordering from another continent but the whole process was seamless. There was customer service reps online to help you (sometimes they weren't due to the time difference but you can leave your contact details and they email you back). The shipment arrived quicker than I expected and 99% of the items were in excellent condition. The few that were faulty I got credit for my next order. Good quality products. Will order again.

Date of experience: October 17, 2021
Texas
1 review
7 helpful votes
Follow V H.
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I placed an order from Nihao Jewelry on April 18,2022. The company swiftly collected payment for my order from PayPal. However, nearly a full month later… low and behold, I have yet to receive even an email communication from Nihao jewelry. I never received tracking information for my order or any form of confirmation email. The customer service from the company fails to respond to emails inquiring about the status of my order. In my limited experience, this company appears to be a complete scam.

Date of experience: May 10, 2022
lily c. Nihao Rep
over a year old

Hi, the order # NHUS220418612021 you choose the way by US standard post. The shipping time needs 12-20 working days, and we shipped it on April 22nd. This is your tracking number # AG870329807CN, and below is tracking info for ref.
https://t.17track.net/en#nums=AG870329807CN

Mexico
1 review
0 helpful votes
Follow Kristelle B.
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The products are really worth, the prices are great.
Every time that I have a question / inquiry, the respond very fast and help with. Customer service has surprised me, and balance is fixed when materials are out of stock. I highly recommend to buy through Nihaojewelry, the quality in a lot of products is very good and you should invest to generate great profits.

Date of experience: March 17, 2021
Mexico
1 review
0 helpful votes
Follow Catherine J.
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I love all the accessories!
The customer service is amazing and the products are excellent.
I was very nervous because it was my first online shopping, however now I'm very happy that my order arrived.

Date of experience: May 4, 2021
Mexico
1 review
0 helpful votes
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Nihao Review
April 2, 2021

I am a Mexican user who has been buying on this page for more than a year and the truth is that the shopping experience has been quite good, the products are of a very good quality and at a fairly affordable price. I highly recommend this page to make purchases of jewelry, clothing or any other product that you can think of.

Date of experience: April 2, 2021
Mexico
1 review
0 helpful votes
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Excellent!
September 8, 2021

I have found Nihao to be an excellent shopping spot for any amount of different items. The help, support and service the Nihao people provide is awesome. They have made sure I can count on them every step of the way. Thank you very much!

Date of experience: September 7, 2021
Mexico
1 review
1 helpful vote
Follow Iris A.
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I have made many requests on the page and I have not had any problems, they have supported me at all times when problems arise. All the products are very nice, of excellent quality and the shipping seems to be expensive but all the products are worth it.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
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Great Place to SHOP
October 7, 2023

Nihao has incredible items to purchase! With a wide variety of beautiful merchandise to compliment any business or gift! Their shipping was great, never a hassle and everything was packaged neatly and safely! Their service is amazing and I recommend ALL my business friends to shop their site! They are amazing!

Date of experience: October 9, 2022
Puerto Rico
1 review
0 helpful votes
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Love it
January 25, 2022

Hi. This package came with all the ordered items in perfect condition. Everything looks great and every single piece is beautiful and perfect. Just how I expected to be. I really love buying new pieces in nihao because of the quality of each jewel. I'm really happy with all my orders. Thank you so much.

Date of experience: January 25, 2022
Texas
1 review
13 helpful votes
Follow Brittney L.
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First the lady tells me it will processed in 5 days which is really 8 because I had to reach out. Then another lady tells me one of the items i ordered is not in stock but the manager tells me to trust him and that the whole order will be shipped in two days. Nope one was out of stock. I received a credit that disappeared even when i deleted the items from my cart. I paid shipping for 3 items originally and suppose to only be receiving 2. Yet I am suppose to pay shipping again for an item that was out of stock just to replace it. The customer service sucks and the support agents are good for nothing. They refer you to whatsapp so they can refer you again. I will never do business with these people again. I have not received anything yet and don't care if the quality is good. It wont be worth dealing with this again.

Date of experience: August 29, 2020
California
1 review
1 helpful vote
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Love my Items
March 25, 2023

Receive my order complete, everything that I order came perfect, protected. Was fast.
All the process was easy, the right price, and the product is beautiful. I will buy again for sure! Thank you
Maria C

Date of experience: March 24, 2023
California
2 reviews
5 helpful votes
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As a jewelry wholesale, I have a jewelry store online, and I always buy lots of different style of jewelry to meet my customers demand from Nihaojewelry for many years. I hope we can have a happily cooperation continue.

Date of experience: September 8, 2017

Overview

Nihao has a rating of 3.5 stars from 1,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality and next order. Nihao ranks 3rd among Discount Jewelry sites.

service
741
value
725
shipping
731
returns
598
quality
717
This company does not typically respond to reviews
+702