Night OwlReviews 84

Products stop working after 30 days and there warranty claim is a joke, please do not buy from them, Pleaseeee

It doesn't see side to side to fat at all. Or up and down. I'm very frustrated tbh. I like my old set I bought. I do not like the new ones I bought. They are wired. I uploaded a pic. For instance I cannot view my entire porch. OR the other side out front. Also they take a while to load and I have the highest wifi u can get. Scrolling through to find a video is hell. Not many good things I can say. I have tried customer service but they don't tend to get back to u either. The last set I had the view was a lil better but the dvr just stopped working out of nowhere.

Tried to set my Night Owl system up per instructions. Kept saying I had an account with email and or phone # but I couldn't get in and it kept saying my password was wrong. Called Tech Support and between the language barrier of his lack of speaking good English was awful I couldn't understand him as he was Hispanic. So I just took it back where I bought it. Will try another security camera system

This has got to be the most worthless system that I have purchased. POE cameras fail in two years.The hard drive at the shark around the same time. My old system lasted for 10 years. Junk and do not purchase.

If you need support...someone from India.

The product, purchased twice, doesn't work out of the box, and when you try and contact customer service, assuming you can understand them, they offer no help of value. Currently returning the system and will never touch or go near their crap product again.

I purchased a system in 2020 and with all firmware updates it doesn't work and I can't afford new as recommended by their sales

I bought my night owl about 10yrs ago. A couple weeks ago for some strange reason I lost access to my system. After no success on their troubleshooting website. I thought by contacting tech support for help that they would help. Unfortunately due to my surveillance being a little old they can't help me over the phone and referred me to their online website for help. So now I have to provide a receipt of purchase. Who actually has receipts from ten years ago. 🤦🏻‍
After days of searching we have found the night owl surveillance box however no receipt. Still Night Owl due to their company policies can't help me reset to regain access to my on my video cameras. If I am forced to buy a new system that I can't afford I will NEVER BUY NIGHTOWL AGAIN!

THERE ALWAYS PROBLEMS WITH APP! I CAN'T EVEN CHANGEE MY PASSWORD!

IMPOSSIBLE TO TALK TO CUSTOMER SERVICE!
I'VE LEFT SEVERAL MESSAGES!

I'VE ONLY HAD THEM A YEAR AND I CAN'T VIEW THEM ON THE APP! BECAUSE IT SIGNED ME OFF!
SO I PAID ABOUT $500-$600 TO JUST USE THEM FOR ONE YEAR!

I was much enthusiastic and excited when I purchased this product, but unfortunately no it was disappointing. This company is such a bad company and product is very bad. Most of the time server goes down

Purchased this at Walmart yesterday installed everything. The very last camera goes up, and I find the last camera is not functional, does not power up at all. If one out of four is bad out of the box, a security system cannot be depended on with that type of dependability.

I bought years ago and that happened twice, i sent the picture with the dvr in my hands and they said just will recover my password if I send the purchasing document!. I dont have more the recipt of course!. So I losted two DVRs because they dont send me the recovery password!. So if you buy, never lost the recipt!...

Customer service does not provide any information I need to fix my problem on hold for 20 minutes with no problem being solved!

They have become a terrible company to do business with. When they can't assist you, they hang the phone up. They said to do sp and chat with an agent, the so called agent is not available. They made the process so complicated for you to hoop up to a monitor, for what. What caused my system to go down in the first place. I think they create the problems to have people call them to keep them in business. Hopefully, people will soon leave and use someone else. Why was money with a company that does not want to help with support-they SucK!

Purchased 2 systems a few years ago. The 1st unit lasted lasted just after warrantee expired. Called support they basically told me I was sol. According to their tech support, the unit had bad hard drive. Purchased a hard new drive then installed it. Called back, the other tech support rep after diagnosis said the units mother board was ng. No recourse! 2nd unit out of box did not work on mobile devices. Well, the warrantee expired so once again sol. The bottom line is... If you want quality and good customer support when something goes bad, because it will with Night Owl. RUN far away from purchasing any of their products!

I purchased an 8 camera and HD DVR system a few years ago, the app has always been sub par but I dealt with it, recently I had an issue with logging into my system (password issues) and reached out to tech support as I have done in the past. Part of the reason this system was purchased was because it was advertised to come with lifetime 24/7 tech support. I was told when I contacted that they no longer support or offer any assistance for this system. Even a basic password reset. They refuse to allow you any sort of escalation process to see if any further solutions to a basic password reset can be made and continue to push you towards spending hundreds more on a new system. So my fully functional system is junk. The rep stated that every 4 to 6 years they will discontinue support of the older systems in order to force you to upgrade into a new system. BUYER BEWARE you will spend hundreds of dollars to have an unsupported brick in a few years.

Buyer beware, Night Owl camera are GARBAGE! Don't waste your money
The products are garbage, the customer service is garbage and deplorable!
If you purchase these cameras YOU WILL BE SORRY FOR SURE. The DVR as well as the cameras DO NOT WORK and they will Not give you a replacement for any of the non working equipment or stand by their claim of a one year warranty!
I'm reporting their company to the better business association and also filing a complaint with my lawyer to start a court action against their company
Again BUYER BEWARE...
DO NOT PURCHASE THEIR PRODUCT
GOOGLE THEIR REVIEWS AND SEE FOR YOUR SELF. If I could rate them 0 stars that's just what I'd do 😠

Im on my 3rd NightOwl stand alone camera with motion detect, 2 way audio etc. Because the 1st 2 were even worse junk. These are the worst cameras and app around. Always disconnecting, never detecting anything of substance but you'll get a million damn notifications of ghosts or the wind or generally just to piss you off. Currently recovering from a nearly fatal attack that occurred right in front of the camera. Nobody was charged because the CAMERA DIDNT DETECT ANYTHING! And now I'm being stalked by a psychopath that the camera can never seem to get on recording. These cameras won't just make your life miserable they'll get you killed and the killer walks free. Don't be stupid. Buy a different product and never look at night owl trash again. They're crooks and accomplices to attempted murder and protecting a psychopath and every other criminal out there that means to harm you. Right in front of view and the camera did not see anything! 10,000 alerts a day for air. Thats only if by some miracle the camera stays connected to the wifi. 1st day is always active and then it just taunts and teases you with utter bull###t. Will not help you to save your life. I promise you that!. JUNK!

Never worked from day one. Waste of money. I've had a security system before and thank God it wasn't night owl

These cameras are actually pretty good when they actually work trying to get a hold of technical support is a hassle you wait on hold for hours only to be belittled disrespected yelled at and hung up on by their support team does not want to solve. The problem told me I was a moron because I couldn't get the DVR to work and that was the problem I was calling about because the DVR was not working