WITH 20 DAYS OF HAVING THE NIGHT OWL ITS BEEN NOTHING BUT TRUBLE FINALY WENT OUT I CALLED AND DID THE WARRENTY CLAME AND THEY SENT ME AN EMAIL STATING WITH IN 24 HOURS OF RECIVING THE BAD BOX A NEW ONE WOULD BE SHIP OUT I EXPLANEED HOW IMPORTENT MY CAMRAS ARE TO MY CAR LOT THEY DID NIT CARE ITS GOING ON DAY 3 AND STILL NO BOX AND THEY DONT CARE, I WAS ON HOLD FOR 45 MINTS AND WAS TOLD WHEN IT GETS SHIP IT GETS SHIP, AFTER THERE EMAIL WAS TOLD IT WOULD BE 24 HOURS, DO NOT DO BUSNESS WITH THESE GUYS THEY DONT CARE ABOUT YOU OR YOUR PROPERTY
Your claim for **[ 1] **_( DVR-BTD2-81)_ has been approved.
You have been sent a pre-paid return label to return your defective product please ship this product without any accessories including power adapters and camera cables.
Please print out the label you will receive via email and ship to the provided address. You must use this pre-paid label to return your products. We are not responsible for lost items due to other shipping methods.
Once your product is received at our warehouse, we will repair or replace it and ship it back to you within 24 business hours. You will receive an email confirmation containing tracking information when the product has been shipped back to you.
Hello Tony,
Your claim for **[ 1] **_( DVR-BTD2-81)_ has been approved.
You have been sent a pre-paid return label to return your defective product please ship this product without any accessories including power adapters and camera cables.
Please print out the label you will receive via email and ship to the provided address. You must use this pre-paid label to return your products. We are not responsible for lost items due to other shipping methods.
Once your product is received at our warehouse, we will repair or replace it and ship it back to you within 24 business hours. You will receive an email confirmation containing tracking information when the product has been shipped back to you.
TRASH wifi camera too big of a time lapse and they don't have poor visual I would buy Arlo instead!
My husband tried getting a cheaper system and that's exactly what Night owl is cheap and customer service sucks as well wasted time energy and money as well can't even give this junk away
Arlo
I have nightowl HD installed at my home and its been great for many years. I decided to buy a new nightowl system for my business since the older nightowl was great, i figured the new one (PROTECT) should be even better, BOY WAS I WRONG!
Cameras are 4k so they are nice and clear, but lets talk about the app on phone and software on pc.
1st off, the Night Owl HD app on phone you can pull up all camera views and just swipe thru diff ones, NOT WITH PROTECT, you can only have 1 camera loaded to be able to swipe thru the views of diff cameras, PLUS my dvr is already full after 3 days of having it because Night Owl protect DOES NOT KNOW THE DIFFERENCE between a car, a human or just motion, alot of times it says human detected when there was none and then it will say vehicle detected when obviously there wasnt since that camera is in the middle of my office lobby! Why design a camera system with these features that do not work! And speaking of do not work, lets talk about the Computer software. Again, my Night Owl HD works flawlessly on the phone and on the computer. But Night Owl Protect is hit and miss on the cell phone and DO NOT EVEN INSTALL IT ON YOUR PC! Its absolute GARBAGE! So much so that im going to uninstall it because it is making the rest of my pc buggy.
Called customer support and she suggested i use compatabilty mode for windows 7 or 8. Really? But i have windows 10 and 11, but ok i tried it and it was worse.
NIGHTOWL YOU SHOULD BE ASHAMED OF YOURSELF TO COME OUT WITH A PRODUCT LIKE NIGHT OWL PROTECT THAT OBVIOUSLY WAS NOT READY TO BE SOLD TO THE PUBLIC. I COULD KICK MYSELF FOR NOT GOING WITH LOREX!
STAY AWAY FROM THE NEW NIGHTOWL PROTECT, ITS TOTAL GARBAGE!
Get a Lorex system, they do not release products before they are ready to work right!
STAY AWAY FROM NIGHTOWL PROTECT !!
NIGHT OWL PROTECT