Nick ScaliReviews 211

Just came back from Nick Scali (St. Lukes) to cancel the dining table that I purchased yesterday (reason: change of mind due to colour and design). Just like any other big companies, I thought that I would just get a refund for the product that has not even been delivered. To my surprise, I was charged with $45 cancellation fee! How could they charge their customer for cancelling the order when they have not even delivered the item. I only made the deposit yesterday and changed my mind today and that cost me $45! I used to have a very good impression of Nick Scali, until I had my experience today. Not to mention that the other day, the sales person called me and informed that I still have to pay a separate delivery fee for the ottoman that I purchased together with the bed frame (also from Nick Scali) even though I arrange to have them delivered at the same time. Nick Scali has the worst customer service, the staff are really very poor in communication, not friendly at all, and the company policy is not consumer friendly. In fact, they rip off customer for charges that are not really making sense. No wonder, less and less people are repeat customer. I suggest you think twice before going to Nick Scali for your furnitures.

Brought a lounge as it was in stock they took money then sold it to someone Else then completely lied about it completely ruined myself from moving in worst experience I've had

I have a product that was delivered to me which is significantly different from the showroom model I saw at Nick Scali Furniture Casula ( Crossroads Homemaker Centre Corner Beech Rd &, Parkers Farm Pl, Casula NSW 2170), The reason I view products in store is it's hard to know what you are buying online. The manager Daniel Daniel from Nick Scali Online sales team, agrees the product was different '' the one viewed in the showroom would have been subject to a high volume of daily traffic, causing a darker tint.''
Nick Scali is not taking responsibility in this situation if the rug was so trampled that it became darker due to high usage from customer why should I be liable for there process of not changing the rug as it is clearly evident from the photos provided the rug is significantly darker. In their warranty policy under ''MAJOR FAILURE '' It states a product is a major failure if;
4.2. The product is significantly different from the description, sample or demonstration model you were shown; or
It then states - 5. If there is a "major failure" of a Nick Scali product, you can choose to:
5.1. Return the goods to us and ask for a refund;
I believe I am being denied a refund by individuals in Nick Scali who are trading unfairly and not adhering to their own company policies set our my Nick Scali.

The sales manager refused to refund me even though it mentions I am entitled to one in there policy he stopped reply to my email after only one correspondence with each other. Very poor customer service and products in the showroom are not the same as what you will receive.

I contacted Nick Scali as the headrest of our sofa had broken. The sofa belongs to the family whose house we were looking after & we were hoping to arrange repairs direct with Nick Scali. Was told sorry we can't help you if your sofa is no longer under warranty. We cannot recommend anyone who does repairs in your area. We suggest you do some online research. When I asked if I could speak with someone else I was told that was not possible. When I asked if I could speak to a technician I was told that was not possible. I was then told that as I was not a Nick Scali customer they could not help me & would hang up. I spoke with Missy & she was very polite but extremely unhelpful.

I placed order for a sofas back in September. I only selected those (sofa and color) which they said they can deliver before Christmas. After 3 weeks of placing the order, got SMS saying it has been delayed. Upon contacting they said I can cancel the order but I need to pay cancellation charge. I decided to go with the delay.
After few weeks I kept an eye on their order tracking system. The status of order never change; always shows "Placed Order" even when the new deliver date was closer. Suddenly one day I received SMS saying booking is confirmed and asked for the payment. So, went back to check online order tracking to verify the status, but surprisingly it still shows as "Placed Order", then I knew that their order tracking system is bogus; it is only for the namesake which never gets updated. Now, I am not sure whether product is ready for deliver or not. Their only means of communication is SMS; I tried to contact customer support so many times, it keeps you waiting for hours but nobody picks up the phone. I am worried if I pay the remaining balance and they say that product is not ready for deliver then what should I do. It is because no one in this company takes responsibility of what they say and what they do. Such a pathetic company and customer support. I urge anyone buying from this company to think twice before placing any order. Disgusting.

Product unpacked by delivery company, issues identified that they took photos of, and said a Nick Scali person would come and sort out. Service department messaged me wanting me to take and send the same photos. Which I did. Then received another message wanting photos of tags underneath. Which I did with great difficulty as furniture is extremely heavy. You would think that was information that they would have. I am getting the feeling that Nick Scali are just making it all too hard hoping that I will give up.

I would like to commend Nick Scali Tuggerah for the wonderful, friendly customer service. I initially dealt with Lili and then Store Manager Carissa.
Lili knew exactly what she was talking about about and has a real eye for interior styling tips and made me confident and happy with my purchase choices.
Carissa was extremely patient & helpful when I realised I had to change my lounge order due to a sizing issue.
Efficient customer service and sound product knowledge.
Thanks Carissa and Lili!

Bought a coffee table end of Sep.(28/08) with delivery date of Oct. 12. Today is Dec. 13 and just got a text message with delivery changed to Feb. 10.2022. Really dodgy company with unreliable customer service.
Every time you call them for an update and get a reason for delay, They just answer you like a recorded message and keep saying it "Because of lock down containers didn't get on ship". Lockdowns has finished even in Australia and they still keep using it as an excuse!

I am disgusted with this company! I purchased a lounge that was promised within 3 weeks. When it didn't arrive I contacted the store and was told it was still sitting on the show floor. I was then told I would have to wait another month. This was totally unacceptable and I asked for a refund. To my dismay I was then told I would have to wait 7 days to get my refund! I would never recommend this company.

Bought a lounge and after a few months one of the arms was squeeking. The support spring then also broke. NS came over and drilled a bracket in to fix the spring, dodgy looking fix. Still no support for the squeeking aem. Not worth the cost. Avoid

We bought 3 couches in NZ. One was a floor model which we paid the full price for on the day, the matching couches had to be ordered. It was supposed to take 12 weeks, it took 6 months! But what's worse is they onsold the floor model we paid for in full to someone else. So after waiting 6 months we didn't get the full set and were told we would have to wait another 6 months to get the one we'd paid for! Their attitude was flippant and they tried to blame us for their error. Worst shopping experience. WOULD NEVER SHOP THERE AGAIN

Frame of couch completely broken after 1 year,
Worst Customer service ever seen, Waldo was useless.
Almost 2 weeks spent bouncing back and forth from the unhelpful service department, escalations team who bounced me back to the store repeatedly. Eventually spoke with head of all escalations for Australia who let me know under no circumstances was anything other staff had told me was possible. I should just wait 12-14 weeks for the replacement couch i don't want.

No returning calls, no follow ups, no emails.

They had a chance to keep a customer and end up being garbage, no surprise after reading their other reviews.

I purchased a sofa from the Richmond store back in July. Obviously with COVID there have been delays in it arriving (no problem) and I have been told it will be here this week.
I am now interstate and unable to receive the order and can't return until mid-January.
The customer service agent I spoke to was incredibly rude saying they will hold it for a short while and to just 'get a storage container'.
Very disappointed in the lack of flexibility from Nick Scali in this regard and that they are penalising customers due to delays from COVID.

Update: A representative from Nick Scali contacted me to try to stop me from posting this review, and then when I attempted to mediate the situation with them still refused to help saying 'you have ample time to make other arrangements' (at my own cost even after their delays).

We bought a couch from Nick Scali Aspley and expecting it to be delivered in a couple of days maybe a week or so, was told that it would be 18 weeks. As an ex car salesman, you can get a car faster than this. Anyway, was told it is on sale however three days later the couch was $500 less than what we paid. We rang up and was told bad luck, couldn't pull out of deal as they ask a 30% deposit. Then the day before. Delivery my wife rang them to say no one would be home at which we were told they would charge a double delivery. We will never buy from Nick Scali again which is a shame as we were looking at another couch for the living room and the experience has left a sour taste in our mouth.

I finally received my sofa on 28 September 2021 when it was purchased March 31,2021. COVID can't be fully used as an excuse. What's worse is that after all the delays, I had to pay $95 for delivery. They'd done 11 deliveries that day so that's easy money for NS! Now I'm left with 2 massive boxes and all the packing junk - not Eco friendly stuff that I have to pay to put into landfill. What an expensive and tedious exercise that would test the patience of a saint. Not happy & wouldn't recommend Nick Scali ever ever ever!

The table arrived scratched, they refused to communicate, they refused replacement and refund. So rude

Ordered and paid in full for furniture back in April. Only received half the goods in August, the other half are god knows where. They keep sending txt after txt with new ETAs. Latest one tells me 29th October. I was lied to in store and told to expect delivery within 12 weeks. Complete scam, and liars. Dishonest and deceitful. I have made numerous complaints, and they just don't even care. I have contacted media and Fair Go today. If you are thinking of buying from them DON'T!

After delivery all packaging material was left for me to dispose of. Had to hire another person to take it away. A cost I did not count on when my purchase was over $5000. Very disappointing!

Nasty Tatty Chinky Dross.
Pffff! So little regard for quality, no consideration of style, durability or anything other than raking in the quick bucks.
Made in China Wuhan Puhan.