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From the business
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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Ordered 12/13/2022 and promised Christmas delivery. It's 12/27 and I've received nothing. NFL shop promised UPS delivery. UPS took package to the US Post Office. At one point my order got as far as my local post office but instead of delivering it, they rerouted back to an office in Ohio!
Total online/ automated service populated by bots. When you go to "Live Chat" for assistance, expect auto-message, "No one available at this time."
Can't cancel order or request a refund online. I'll dispute this purchase with my credit card company.
In the interim, stay FAR way from this merchant. They are the worst I've seen in close to 30-years of online buying.
I ordered a Xmas gift December 8th, it is now December 27th & no package. Tracking info has been showing the same nonsense over & over. Never again!
Hello Belinda, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
EDIT: IT'S BETTER TO EMAIL THEM!
I've been trying to reach customer service for an hour. I want to either get a refund or an exchange so I can get a larger size. The order history on my account says I have no history, but the menu on the phone can detect that I ordered one item at the very end of November, which is also the item I need to exchange. This is very frustrating!
Hello Beverly, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
ORDERED A HAT TO BE HERE BY CHRISTMAS. SAYS DELIVERY DATE DEC 19...ITS NOW DEC 27TH AND STILL HAVENT SEEN IT. SAYS ITS SUPPOSED TO BE DELIVERED STILL AS DEC 19 AND THAT IS PAST.CANT SPEAK TO A PERSON AND EVERYTHING IS ALL AUTOMATED...THEN WHEN YOU GET TO MAKE A THE CALL IT SAYS WAIT TIME 55MINS...YOU WAIT THEN IT CUTS YOU OFF... NEVER GET TO SPEAK TO SOMEONE. THIS PLACE IS A SCAM, RIP OFF, YOU NAME IT.
Hello Fallon, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I placed an order for Xmas gifts on September 26 with a FULL ON GUARANTEE from a person in their customer service named Keisha Kent that they would definitely have an extended Xmas return policy. I am at day 92 of their regular policy to return 2 items out of 8 that I bought because they don't fit the recipients. I had to hold for 55 minutes, be put on hold 5 times, for them to dispute with me returning these two items. Despite what I was told by their customer service, they are saying that person shouldn't have told me that. So what they are saying is don't trust their people and believe me I will never trust this company again.
Hello John, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Many items are ship direct. I had a $280 item that was shipped separately as part of a larger order. It was Christmas and I forgot about it. When I remembered and called (on hold for 55 minutes - chat would not work all day). They agreed it had been sent to the wrong address (on the other side of the country). Every other item on the same order was sent to the correct address. They apologized and refunded the money. While I received a shipping confirmation email on other items, I didn't for this portion. Had I not remembered on my own and called, I'd have donated $280. Now, I have to watch for the actual refund.
Hello David, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Website claims "Worry Free" Returns. But when I started my return it charges $9.99 if you want a refund. NEVER AGAIN will I shop here. What a joke. My son bought shorts for his Dad, with his own money. I tried to have him order from another store that I know can be trusted but he really wanted to buy these shorts. Now he is learning a hard lesson at a young age about corrupt business.
Hello Jennifer, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I ordered a jersey on December 4 for my wife for Christmas ( the only thing that she wanted) and never received it as of December 24 so now she will be opening up a empty box. Very unhappy!
Hello Steve, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
In the picture, from which I bought a LV Raiders sweater, it looks a lot thicker and the letters are spread throughout the chest. The one I received is like a thicker shirt with relatively smaller font. Only good thing was a decent price, and shipping. That's why I didn't give it only one star.
Hello Jose,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review.
I do apologize for the inconvenience that you were unhappy with the quality of the Men's Las Vegas Raiders Fanatics Branded Black Call The Shot Pullover Hoodie, please accept my sincerest apologies.
You are more than welcome to return the item for a refund, please reply to this email if you would like to me assist you in the return process.
For the inconvenience, I have emailed you a 30% coupon code that will expire in 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I bought 2 jerseys for Christmas items one being a miles sanders jersey for my son but the package was lost and they can't send anoth one because it's out of stock. So no father son jerseys for Christmas Eve game
Hello Aaron,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I'm so sorry that your Youth Philadelphia Eagles Miles Sanders Nike Black Game Jersey was lost in transit by the shipping carrier. Please accept my sincerest apologies.
For the inconvenience, I have emailed you a 25% coupon code that will expire in 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I think the person's shift was over. Why would you ship this unfinished. A t shirt I ordered felt like the stitching was off. Cheap merchandise. Return policy sucks! Even with defective product they deduct $10 from your order to return unless you take store credit. I don't want anymore merchandise from these people. Worst experience ever! Stay away from this website
Hello Catherine,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you are not happy with the quality of the item.
According to my system, I am showing you were already sent the return label. For the inconvenience, I have waived the return label fee of $9.99 so that you will not be charged to send the item back to us. Please keep in mind that it will take about 10 business days for the item to get back to the warehouse.
I will be more than happy to send out a replacement or you are more than welcome to send the item back for a refund. Can you please reply to this email if you would like to send the item back for a replacement or a refund? If you wish to send the item back for a replacement, please reply to this email verifying your shipping address.
Also for the inconvenience, I have emailed you a 25% coupon that will expire in 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.co
I clicked on item that was listed as 27.99, I paid through PayPal and didn't notice they automatically set it to rushed shipping which was $14, which ended up being $46. I tried emailing them immediately after purchase as I noticed the price difference to fix this saying I was in no rush and to change it to standard shipping for me. No dice, I haven't heard from anyone days later and now I have the item. Please do yourself a favor shop elsewhere, these people are here to nickel and dime you to death. Bad business practices!
Hello Raymond,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review.
For the inconvenience, I have refunded your shipping fee of $13.99. We ask that you please allow 2-7 business days for the refund to reflect back to the original form of payment.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I placed an order for a Parsons jersey on Dec. 11,2022, as a Christmas gift for our adult son. We only buy one big gift for him as he is an adult and the cost of everything is so high. The website said that it would arrive by Christmas. I have been waiting for it to arrive. Yesterday, Dec. 21, I finally received an email from NFLShop.com stating my order had been processed and was shipped. It took them 10 days to process my online order for one item! I tried tracking it yesterday and it would not give me a date. Today, it now says it will arrive on Dec. 29. That's days after Christmas! I called customer service and the first woman I spoke with offered to return my $4 and change I paid for shipping. I told her that was unacceptable. She put me on hold to "see what she could do" and after sitting on hold for seven minutes, she hung up on me. I called back. The second woman said she could return my shipping and I told her that wasn't acceptable. She also put me on hold and then came back stating there was nothing they could do and that they could give me a coupon for 30% off on a future order. I won't order from them again so this was worthless to me. I asked them to overnight me a jersey and call back the one they sent by snail mail. She said they couldn't do that. This company is not worth its salt and failed to keep its word. If I had known that they wouldn't deliver by Christmas, I would have gone elsewhere. DO NOT waste your time ordering from this company. Save yourself time, money, and headache and shop elsewhere.
Hello Angela,
Thank you for reaching out. I am reaching out in regard to your Site Jabber review. I'm so sorry, we have really dropped the ball here. Please accept my sincerest apologies.
Your order was originally due to ship from our warehouse on 12/16/22 and your original expected delivery date with the standard 3-7 business days shipping method that was selected at checkout was 12/27/22.
However, there was an unexpected delay in getting your order shipped on time. You should have received an email advising you of a revised shipping date of 12/30/22, I do apologize if you didn't receive that email.
Your order shipped from our warehouse on 12/21/22 with the standard 3-7 business days that was selected at checkout and your estimated delivery date is 12/28/22. I do apologize that your gift will be delivered to you after Christmas.
Please click on the link to track your package:
https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92748903029640573027956733&requester=ST/trackdetails
For the inconvenience, I have refunded $39.00, which is 30% off of the merchandise. We ask that you please allow 2-7 business days for the refund to reflect back on the original form of payment that was used a checkout.
You are more than welcome to return the item for a refund once it has been delivered, please reply to this email and we will be more than happy to assist you in the return process.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I ordered with enough time to receive before Christmas (12/23 promise date)
Order "shipped" on 12/19... tracking has not updated since the label was created. Called, stated I only ordered because I was promised to arrive before Christmas. Was told they have to wait 3 business days to do anything. Site still claims you have 8 hours to order for Christmas shipment... BS! I will not be getting my order what a joke! The manager did nothing for me at all. Neither person I spoke to sounded as if they had any compassion for what I was going through.
Hello Mandy,
Thank you for reaching out. I do apologize for the inconvenience that you have not received your Men's Kansas City Chiefs Patrick Mahomes Nike Red Game Player Jersey, please accept my sincerest apologies.
Upon further review, it appears that only a shipping label has been created and that UPS never picked up your package from our warehouse. Since we have not seen any movement since the shipping label has been created, I am going to declare this as a lost package due to an excessive delay.
I have great news! According to my system, I am showing that there is one jersey still in stock. I will be more than happy to reship the item to you but you will not be getting it in time for Christmas. I know frustrating this has been and this was not the answer you were hoping for. If you are not wanting the jersey to be reshipped, I will be more than happy to refund you.
Can you please reply to this email if you would like me to attempt to reship the jersey or if you would like to be refunded? If you wish to have the jersey reshipped, please reply to this email verifying your shipping address.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Do not order from them! I ordered 3 things, all shipped separately and paid for shipping to be here in 3-7 days, 2 weeks later still hadn't received 2 of the items so contacted them and they said they were lost yet no one contacted me to let me know this, i asked for these to be reshipped and sent overnight since needed them before the holidays and was told they would do that. The next day received notice that one item had been shipped and would be here in 9 days! The other item they cancelled and when you try to contact them it is only an online robot that is zero help! They don't have any actual person to talk to about issues. Wouldn't buy again and told everyone in know not to buy from them.
Hello Jacci,
Thank you for reaching out. I am reaching out to you regarding your Site Jabber review. I'm so sorry, we have really dropped the ball here, please accept my sincerest apologies.
We ship thousands of packages a day, unfortunately, we don't have the staff to track each individual package that we ship out, which is why we email shipping confirmation emails with tracking numbers so that you can track the package. I do apologize for the inconvenience.
According to my system, I am showing that two Men's Dallas Cowboys Fanatics Branded Navy #1 Dad T-Shirt were marked as delivered, please reply to this email if you did receive the shirts.
According to my system, I am showing that you were refunded for the Youth Dallas Cowboys Navy Draft Pick Pullover Hoodie because the item was out of stock.
For the inconvenience, I refunded your shipping fee of $7.99. We ask that you please allow 2-7 business days for the refund to reflect back on the original form of payment that was used at checkout.
I have also emailed you a 30% coupon that will expire in 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Horrible shipping. Bought as a Christmas present weeks ago and still has no shipping details. Their chat is a joke couldn't find my order and their contact email is fake. Never again.
Hello Melissa,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you have not received the Men's San Francisco 49ers Fanatics Branded Black Smoke Arch Pullover Hoodie, please accept my sincerest apologies.
Upon further review, I am showing a shipping label was created, unfortunately, it doesn't appear that UPS picked up your package from our warehouse. Since we have not seen any movement since the label was created, I can now consider the package lost due to an excessive delay. I know how frustrating this has been for you and I know this is not the answer you were hoping for.
I have great news! The Men's San Francisco 49ers Fanatics Branded Black Smoke Arch Pullover Hoodie is still in stock. I will be more than happy to reship the item or I can refund you for the item. Can you please reply to this email if you wish to have the item reshipped or if you want to be refunded for the item? If you wish to have the item reshipped, can you please reply to this email verifying your shipping address?
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Bought stuff 8 days before Xmas from NFL shop and got extra stuff to qualify for "free guaranteed shipping/delivery BEFORE Xmas" - My son and I are flying to Arizona for the Cardinals - Patriots game on Xmas Day and I wanted him to be able to wear his new gear to the game. Now, I get an update saying this stuff won't arrive until the 27th... Will be returning! No point! - If the order somehow does show up on time I will amend this review.
Hello Richard,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you have not received your package yet, please accept my sincerest apologies.
Your package is still in transit to you. We have been made aware of significant shipping delays in getting packages shipped and delivered by our shipping carriers on time. I know how frustrating this has been for you and this is not the answer you were hoping for.
Please click on the link for your UPS tracking:
https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1ZW2R4140302361840&requester=ST/trackdetails
Rest assured, your items are on the way! Tracking updates may be slower than expected. Please continue to monitor tracking for the latest updates. We appreciate your patience and hope you and your loved ones stay safe!
For the inconvenience, I refunded you $21.24, which is 25% off of the merchandise. We ask that you please allow 2-7 business days for the refund to reflect back to the original form of payment within 2-7 business days.
I have also emailed you a return label and I have waived the return label fee of $9.99 so that you will not be charged to send the items back to us. Please keep in mind that it will take about 10 business days for the items to get back to the warehouse and then an additional 2-7 business days for you to be refunded back to the original form of payment that was used at chekout.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Placed order with nflshop.com on dec 16 with the 2 day shipping get by xmas promo. 2 days later item is still processing finally ion Monday Dec 19th item was shipped but via ground from the west coast with a "estimated" scheduled arrival of Tue Dec 27th after the holiday! Being a child's Christmas gift and is arriving dec 27 ir after the not the promised by xmas 12/23 date listed clearly on the nflshop website! Calls to reps and lies and promises to change shipping speeds for items that already shipped? I was hung up on twice. Asked for a supervisor on dec 20 to contact me to no avail! This experience ruined christmas and is a complete time consuming hassle. I usually dont write reviews but what other reviewers have stated is def true! Stay far away! Nothing but a run around for an overpriced item that allegedly is cheaply made by other reviewers.
I've ordered numerous times with no issue. I will not be ordering again. I placed an order 12/16/2022 figuring I'd still get it by Christmas. Three days later at 3:30 am I got an email saying my order was canceled
And the item was sold out. Funny it was available the 17th and 18th on their website!
Hello Michael,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review.
I do apologize for the inconvenience that you have not yet received your package, please accept my sincerest apologies.
Your package is still in transit to you. We have been made aware of significant shipping delays in getting packages shipped and delivered by our shipping carriers on time. I know how frustrating this has been for you and this is not the answer you were hoping for.
Please click on the link for your tracking: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1ZW461V20366179167&requester=ST/trackdetails
According to my system, I see that you have already accessed your return label. I was happy to have waived the return label fee of $9.99 so that you will not be charged to send the item back to us. Please keep in mind that it takes about 10 business days for the item to get back to the warehouse and then an additional 2-7 business days for you to be refunded back to the original form of payment that was used at checkout.
For the inconvenience, I have refunded $24.37, which is 25% off of the merchandise. We ask that you please allow 2-7 Business Days for you to be refunded back to the original form of payment.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I just spoke to someone on the phone and SHE handled my issue with ease and grace. I wish all of my experiences with customer service agents could be that great - hopefully you have record of who it is by my email address
FANTASTIC
Lisa, thank you for reaching out and we are grateful for the positive feedback! Thanks, David
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark, I'm so sorry, we have really dropped the ball here. Please accept my sincerest apologies. Let's see what we can do to get you back into the ballgame. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David