NFL ShopReviews 950

Place is a joke, worst experience. They just lie and lie to get you off the phone. Said I might as well try to accept not getting paid my money back

I purchased 2 long sleeve T shirts recently and paid $45. The quality of these products have seriously declined. I just assumed that if it's an NFL shop product, that it would be the best quality, I was wrong!
Never Again!

You paie for a 3 to 5 Day delivery but it only the tire when they decide to ship your ordre there not way to know the real time before you paid and then there is not cancel possible. So your 3 day delivery could be in 1 or 3 Month

We had an issue with buying a wrong size. They emailed me back right away and helped me with my issue with no question. Would recommend them

I am not sure nor can I believe that this is a legitimate business. I ordered a holiday sweater in XL and that and the other item would barely fit a child both were so small. There is no way that any of these items would fit an average adult. That wasn't all of the story though and I am not the only person with this experience. I went to return the items and received the label stating that I should take it to a UPS location. I drove several miles out of the way to do this, waited in a line, only to be informed that the label was for USPS and NOT UPS. Then, I was charged approximately $3.00 for their trouble. I found FB reviews stating the same experience. This is almost comical if it wasn't so tragic. I would NOT recommend purchasing anything from this business. Shame on the NFL for lending its name to this type of hack business!

Ordered several products to give as Christmas presents back in October. Received only 4 out of 5 items, with one having a really bad printing. Contacted customer service immediately to get it fixed. It has now been three months of emails, communicating with different customer service employees every email, trying over and over to explain what happened and what the previous guy wrote, and still it is not fixed. It has actually been no response for a few weeks, so I am probably beeing ignored. Stay away from this shop.

One month later I have not received a jersey my daughter wanted. Of coarse it's over priced crap but whatever. Confusing shipping/tracking and customer service. UPS shows as shipped and coming to our local PO then it leaves and goes 6 hours east to another PO. The PO shows awaiting product to ship. And the last story I got from NFL is it was out of stock so that's why. The NFL brand is tied to this circus, you would think they would care.

I should have researched more on this site because purchasing. I've emailed them twice and never heard back from them. I can see how unreliable nfl shop is. Never order from them again. Very disappointed. It doesn't even deserve stars..

Don't order from them! Their website says easy 90 day return policy, so I did a lot of Christmas shopping with them. When I needed to return 2 watch bands that were too big, they said that I could not because I was past the 30 day window. But it said nothing about a 30 day window on the website (all over it says 90 days). So now I'm stuck with two big watch bands and no gift for two people. They lie and are not helpful (two phone conversations). Don't order from them!

I am updating my review to more accurately reflect the experience I had with the company as opposed to issue I had with the product itself.
I changed the title of the review to a saying that always stuck with me from my time in retail. There are many different places that sell the same things. The only way to stand out and break through the "white noise" is the provide a world class experience.
I received a helmet as a gift for Christmas from my wife. Sadly, it arrived damaged in such a way that I couldn't display it.
I contacted the company and they sent a replacement. Sadly this was also damaged. I won't lie, I was pretty frustrated.
I know the nflshop doesn't make the helmets. I know they don't transport them. However, they were my only point of contact so I reached out again.
Many companies would say "sorry for the issue" "here's your money back" "best of luck in the future". Not this company. I spoke with numerous individuals who bent over backwards to ensure that my situation was not just resolved, but resolved to my satisfaction.
It would have been much easier for nflshop to refund my order and advise that I place it elsewhere. It would have been much cheaper for them also. They didn't take the easy way out. They stayed in communication with me each step of the way and made sure that I was happy with the ultimate resolution.
I can honestly say that you would believe I was in charge of a large corporate account with the level of care that I received. I truly don't believe that I could feel any more valued as a customer after this entire experience.
If this review comes off as advertising, it is. I am so thankful for each person that I interacted with and what they did to fix my issue. I will gladly recommend this company to anyone I have the opportunity to. They don't make the shirts, helmets, banners, etc. Neither I, nor they, can guarantee that you won't have an issue with the product you receive. That's just life when dealing with mass production. What is guaranteed is that, if a problem occurs, this company will do whatever is needed (in my case, even above and beyond that) to ensure they have a satisfied customer. That's really all you can ask for from a company and it's more than most provide. Thank you again.

I never write reviews, but this needed one. I purchased a jersey on December 22 under a promotion that stated "spend more than $65, get item by Christmas". Well, it didn't come by Christmas, which was honestly not the biggest problem, but it was false advertising. However, as of January 3, I still have not received my package and the tracking number has not updated since the day of purchase! I do further investigating, and my package was delivered to USPS without any notification to me, on December 30 and has apparently been sitting there. How was I supposed to know this? Why was it even sent there? Now I have to leave work to go to the post office in order to pick it up, provided it is still there. Why was this item not shipped to my home and in a timely manner? No other company has any problems delivering here.

I purchased a jersey for a game well ahead of Christmas and I still haven't received it. No jersey for the game, and this was a gift for who I was going with for Christmas… never showed up. I found these reviews unfortunately after I had already purchased the jersey.

I placed an order on Dec 12 2022 and received a shipping confirmation on the 16th. Well fast forward to the 29th of December and my package never left their warehouse! Finally got ahold of customer service and they tried telling me that my package was "lost" how could that be if ups never picked up my items from their shipping facility? Basically they created a label and that was it. Waited NINETEEN days for nothing! Seriously this company is the worst. Never again and I will be telling everyone to avoid this site!

I ordered a jersey nov 27 for a christmas gift. Wow here it is dec 29th still hasn't shipped. Oh after several communications with them on the last try the rep said he doesnt know why this hasn't shipped it shows in stock 3 days later i had a tracking number. Guess what no movement on the tracking number. This is a nightmare of a company. No one knows anything and ive been told lies after lies. I just want this gift to ship after all this time, I will never orderfrom this place and I will tell people not to.

For Christmas I ordered a customized raiders sweater, I received a plain sweater not customized and it looks like GARBAGE it literally looks like someone wore this and put it in the package instead of my customized sweater There were issues from the get go, the sweater was supposed to be customized with Ruelas 01. The email receipt showed Ruelas 13. :( I'll never order from this site again. Also when I called the woman would not help me with a refund, just told me she's submitting a ticket. I should've just went to the fle a market or mall. I don't understand how any of this could happen through an official NFL shop?! I tried to upload pictures and video, the site won't allow me. Wish I would've seen this site before I ordered if I could put 0 starts I would.

My first 45 minutes waiting I had a representative who claimed she couldn't hear me but every time I finished talking she started to talk. How did she know I stopped talking if she couldn't hear me then phone miraculously cut off. Anyway I called back and was helped by a very courteous and attentive rep. He apologized for my other experience and assisted me with my problem. He solved my problem so well. I brought another item while I had him on the phone. All representatives should take a page from his book.