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From the business
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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I ordered my husband a Jersey 3 weeks before Christmas to only receive the wrong Jersey with stains all over it. Then they tell me the Jersey I wanted is out of stock. The offered a free return label...wow thanks for the free label. Beyond irritated!
I ordered October 25th and it was supposed to arrive on December 5th. I would love some answers but there is no way to get ahold of this website this is getting out of hand and I am furious.
Hello Anthony,
Thank you for reaching out. I am reaching out to you regarding your Site Jabber review. I do apologize for the inconvenience that you have not received your Men's Philadelphia Eagles Jalen Hurts Nike Midnight Green Team Game Jersey, please accept my sincerest apologies.
Unfortunately, the item is out of stock so I am not going to be able to send out a replacement. My only option is going to be to refund you for the item. I do apologize for the inconvenience.
I have refunded you $97.97. We ask that you please allow 2-7 Business Days for you to be refunded back to the original form of payment.
For the inconvenience, I have emailed you a 30% coupon.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I purchased a Christmas gift early enough for it to be delivered before the 25th. I am still waiting to receive it. I've emailed customer support indicated on the website several times and am still waiting for a response. I've called the number on the site, and you get a message saying this caller isn't accepting calls. I want my item. Now I will have to dispute the charge on the card because I believe this is a fraudulent site. DO NOT ORDER FROM HERE - DO NOT ORDER FROM HERE!
Hello Kimberley, I'm so sorry, we have really dropped the ball here. Let's see what we can do to get back in the ballgame. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Took over 4 hours to chat with a 'fan advocate' to be told my package was lost and they were out of stock after waiting a month in the first place, 10 days before Christmas
Hello Andrew,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you didn't receive your Men's Buffalo Bills Dawson Knox Nike Red Legend Jersey, please accept my sincerest apologies.
According to UPS, I am showing your package was marked as delivered on 12/17/22. Can you please reply to this email if your package was delivered or not?
Please click on the link for your UPS tracking: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92748903029633573016805585&requester=ST/trackdetails
According to my system, I am showing that we refunded you $106.82 on 12/15/22. If you have not received your refund already, we ask that you please allow 2-7 business days for the refund to reflect back onto the original form of payment that was used at checkout.
For the inconvenience, I have emailed you a 30% coupon code.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
The worst customer service possible. They don't read your questions fully and then do what they think is right. On more than one occasion, they just exited the chat so they wouldn't have to deal with my questions. Check this out, they dont' have an email to send inquires or complaints either LOL. It's 2022 and they don't have an email to send in the transcript of the horrible chat i had. They mentioned on Twitter to screenshot the whole 3 hr convo and send it in. Where am i LOL. How is this even a legitimate business? Funny thing is, on the 3 orders i placed, which was for a large, large and XL. We received small, small and medium. Too funny
Hello Gary, I'm so sorry, we have a really dropped the ball here. Let's see what we can do to get back in the ballgame. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number's and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Ordered a team specific ring and hook game for my family for Christmas. Did I get my team? No I received a generic one. Did I receive any communication about my item being out of stock? No! Do not order from this bull$#*! company. NFL rip off is what they should be called.
Hello Tiara,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you were sent the wrong item, please accept my sincerest apologies.
I have refunded you $32.20 for the New England Patriots Battle Hook and Ring Game Set. We ask that you please allow 2-7 business days for the refund to reflect back to the original form of payment that was used at checkout. There is no reason for you to send the item back to us.
For the inconvenience, I have emailed you a 30% coupon.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Ordered a Patriots hoodie as a Christmas gift. Received a Colts hoodie. REALLY! Called and they said they didn't have any Patriots hoodies in stock. Never received an email...no notification. Oh, here, just take a colts one. $#*!S. WILL NEVER ORDER FROM THEM AGAIN.
Ordered a jersey for my son and it was huge -- simply wanted to exchange for another size, but not an option so returned it for credit. You have to wait like 10 days to get the gift card credit which means we wouldn't be able to reorder in time for the holidays. Their customer care is super outdated. As much as I try to shop at sites other than Amazon, hard to compete with their stellar customer service. This process with NFLShop.com was super annoying and now I'm going to be stuck with a gift card AFTER the holidays.
Hello Karen,
Thank you for reaching out. I do apologize for the inconvenience that you were needing to return/exchange the Men's San Francisco 49ers Christian McCaffrey Nike Scarlet Game Player Jersey.
Our return policy is the same thing as our exchange policy. It is a return for a refund and then you have to reorder the correct size. Unfortunately, we don't have the ability to send out the correct size without having new order placed.
According to my system, I am showing that we emailed you an eGift Card on 12/14/22. If have not received your eGift Card, please check your Spam/Junk Folder. I have also resent your eGift Card email.
For the inconvenience, I have emailed you a 30% coupon.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Not only did you cancel one order and not tell me, you placed fake post office scans on a shipment I ordered 3 weeks ago plenty of time to get here before Christmas. I drove 90 miles to the origin post office and they NEVER had the package. When I called your customer service line and cut the crap by telling them I went to origin and they lied to me, I was placed on constant hold with the agent checking in every few minutes saying no supervisor is answering and doing all he could to get me off the phone.
I will be contacting my card company. And looking into small claims about this. What you're doing is illegal.
Hello Liam,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review I do apologize for the inconvenience.
According to my system, I am showing that both the original jersey and the replacement jersey, were marked as delivered on 12/14/22 and 12/15/22.
Can you please reply to this email if your jerseys were delivered?
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
MLB Shop Online | https://www.mlbshop.com
If I could give 0 stars I would. I'm always having issues with this site. Don't trust whatever they tell you for shipping. They take your money then you won't see your product for months when it is advertised as "7-8 business days". I ordered 2 items I was planning on gifting for Christmas on 11/25 it is now 12/13 and one package says it's getting delivered tomorrow (hasn't even shipped) and now the other isn't estimated until 12/27 AFTER CHRISTMAS literally a month after I purchased. Very quick to take your money though… Called customer service and my order is delayed because my items are out of stock at the warehouse… WHY DID YOU LET ME PURCHASE AND TAKE MY MONEY IF IT WAS OUT OF STOCK. It is crazy. Just want our money back and now have to wait 72 hours to see if we can. DONT BUY FROM HERE.
Website stated 65% off site-wide and delivery before Christmas. I continued the purchase even after I only got 25% off and after they got my credit card information and completed the purchase they informed me of a January 17 expected delivery date. I called customer service and cancelled my order. They said they cancelled the order and will get my refund in about 5 business days. I went to a local store and purchased the same product. The next day the NFL shop said my package was on its way after they said it was cancelled. They never cancelled my order! I will never buy here again.
Hello Mike,
Thank you for reaching out. I am reaching out to you regarding your Site Jabber review. I do apologize for the inconvenience.
In regard to the promotional code that was being run on the website at the time of purchase: I said UPTO 65% off of the merchandise. Meaning that there are some items that are 65% off, but you will only get 25% off.
According to my system, the previous agent put in a request to cancel your order but we were not able to cancel the order before it shipped from the manufacturer's warehouse. You are more than welcome to return the item for a refund. We have already emailed you a return label and waived the return label fee of $9.99 so that you will not be charged to send the item back to us. If you choose to send the item back to us, please keep in mind that it takes about 10 business days for the item to get back to the warehouse and then an additional 2-7 business days for you to be refunded back to the original form of payment that was used at checkout.
For the inconvenience, I have emailed you a 30% coupon code.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
So the delivery driver made a delivery just not to my house twice, the first time they had a picture of it and the 2nd time didn't. I've ordered 2 times already the same item and they were quick to respond and reorder and the 2nd time didn't have a picture or address just said Tampa which is a big overall area. I was looking forward to these gifts because they are really big fans and it sucks because it's not the nflshop it's whatever delivery service you use that can't read or take direction very well. I'm getting a refund which takes 10 days which I get but this waiting game and not knowing where the package came be. Now 2 people are jerseys for the free and no clue who
Hello Chris,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that you didn't receive your order, please accept my sincerest apologies.
According to my system, I am showing that we refunded you $116.05 on 12/12/22 for the Men's Tampa Bay Buccaneers Tom Brady Nike Red Legend Jersey and the Women's Tampa Bay Buccaneers Tom Brady Nike White Name & Number T-Shirt. If you have not received your refund already, we ask that you please allow 2-7 business days for the refund to reflect back to the original form of payment that was used at checkout.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Sells items that are out of stock. Take your money, a week or so later tell you cannot be fulfilled. Then give you discount coupon that's not as good as you can find online as compensation? STAY AWAY FROM THIS COMPANY!
Hello Paul,
Thank you for reaching out. I'm reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that your Men's Kansas City Chiefs '47 Red Box Out Headline Pullover Hoodie was canceled from your order.
Your item was still in stock at the time you placed the order, when our warehouse went to process your order that is when we discovered that your item was out of stock. We refunded you $50.93 on 12/11/22. If you have not received your refund, we ask that you please allow 2-7 business days for you to be refunded back to the original form of payment that was used at checkout. Please accept my sincerest apologies.
For the inconvenience, I have emailed you a 30% coupon.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I PLACED A ORDER FOR PATIROTS HOODY 11/24 THE ORDER NEVER SHIPMENT AND OF COURSE THE ITEM IS NOW OUT OF STOCK. THEY WONT REFUND MONEY AND WANT ME TO ORDER ANOTHER HOODY. DO NOT PURCHASE ANY ITEMS IT IS A SCAM
THE REP WAS MO WHO ONLY KNEW HOW TO PLACE YOU ON HOLD. THEY CAN'T REFUND MONEY
Hello Carol,
Thank you for reaching out. I am reaching out to you regarding your Site Jabber review. I'm so sorry, we have really dropped the ball here.
According to my system, I am showing that we refunded you $40.22 on 12/12/22. If you have not received your refund yet, we ask that you please 2-7 business days for the refund to post back to the original form of payment that was used at checkout.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Was said it was shipped and delivered. Called my local UPS and USPS, never got the product. Called the NFL line, and they said it was never shipped, false label and they had ran out of the gear. Ordered a week ago. False advertising, false shipping label. Will never go thru them again.
Hello Mary,
Thank you for reaching out. I do apologize for the inconvenience that your Men's Dallas Cowboys '47 Camo Woodland Clean Up Adjustable Hat and your Men's Dallas Cowboys Nike Navy Sideline Tonal Logo Performance Player Long Sleeve T-Shirt were not delivered to you.
According to my system, I am showing that we have refunded you for both items. For the inconvenience, I have emailed you a 30% coupon code that will expire in 6 months.
Your 30% Coupon Code: K73L7QGHLXRN
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I ordered 2 items from this site on 11/25 hoping to leave myself plenty of time to wrap everything and have it under the tree by Christmas. One of the items arrived but the other one's shipping date has been pushed from 12/05 to 12/16 and is expected to arrive on 12/27. I'm extremely disappointed that it is going to take over a month to receive my item and I'm now scrambling to get the address changed as I'll be out of town when it arrives. To add insult to injury as of 12/08 the website is advertising on banners that TODAY is the last day to order an receive by Christmas. What a joke. Only saving grace was the customer service rep I chatted with who opened a ticket to MAYBE get the address changed on the order so that my friend can get their gift late.
Hello Andrea,
Thank you for reaching out. I am replying to your Site Jabber review. I do apologize for the inconvenience that your New England Patriots Fanatics Branded Fanatics Pack Golf-Themed Gift Box - $105+ Value was delayed in shipping from our warehouse.
I do see that the previous agent put in a ticket to have the shipping address updated on your order. I have escalated your issue to our order management team and they have reached out to the vendor to see if we can update your shipping address. You will receive an update via email if we are able to update your shipping address within the next 2-3 days.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I bought the GBP personalized ear buds for my husband for Christmas & the case looks nice & I know he'll love them. It was also delivered 3 days earlier than expected. My only suggestion would be to find a way for your site to be accurate as it only shows processing but had already already received an email confirmation that the package was shipped & at the time when I received it(the package) it still showed processing. But I'm super happy with the way it looks.
Thank you so much,
Heather
Heather, thank you for reaching out and we are grateful for the positive feedback! Thanks, David
Placed 6 orders for corporate Christmas gifts. They don't offer any gift option (to send a gift note) & 4 of my 6 orders were cancelled at various times after placing the orders. Their support line is fairly responsive but their advice to the items cancelled were "we don't know why they were cancelled. Just reorder". So I did. & they were cancelled again. No explanation. Don't waste your time.
Hello Ali,
Thank you for reaching out. I am replying to your Site Jabber review. I do apologize for the inconvenience that your orders kept getting canceled.
Can you please reply to this email with the order numbers that you are needing assistance with so that we can further investigate the matter?
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
Cyber Monday deal. 30 percent off your order is what it said. Put items in cart. Still showing each item at the discount. Pay for items and only 1 of 3 received the discount. I thought I erred so I canceled and reordered. Same lack of discount on 2 items. Went to cancel again and the option is removed. Today I get an email saying there is an issue and they don't know when it will get resolved. Says I can cancel. Go online only to be told I cannot cancel. So now I wait. Never ever again
I wish I had looked for reviews sooner. They refused to cancel my order when clearly it's not even being worked on yet! The shipping changed to the end of January now which is too late. When I asked to speak to a manager or supervisor, I was put on hold and then hung up on instead. This site is a total scam!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience that your Men's Dallas Cowboys Micah Parsons Nike White Alternate Game Jersey was delivered to you with stains on it.
According to my system, I am showing that you were refunded $143.33 for the jersey. We ask that you please allow 2-7 business days for the refund to post back to the original form of payment that was used at checkout and we do ask that you please send the jersey back to us.
For the inconvenience, I emailed you a 30% coupon that doesn't expire for 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com