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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered somewhere before around the end of Nov. I have not received an email or tracking number. I have tried logging into my account - but it tells me that one does not exist. I ordered two jerseys for my husband and son for Christmas. My bank account was charged on Nov. 30th and I still have not received them. I can be reached at *******@prosellreps.com
I ordered a jersey on 12/8/15 and was told today the item will be picked up 12/16/15 by Fed Ex Smart Post. Since it will then go through the USPS it most likely will not be delivered by Christmas. Good luck trying to get NFL shop customer service. I have been on hold with live Chat for over 15 minutes. I do not recommend this company. Don't waste your time or money. Not worth the aggravation.
Hello Cathy. Thank you for your feedback. We see that you ordered an item with a special ship date. The jersey ships within 5 business days. Your order actually shipped a day early, on December 12th. Since you chose the free standard shipping option, that takes 3-7 business days to be delivered, and you should have it by December 23rd. We have also sent you a new shipping confirmation so you will have the tracking information. Please keep in mind that it is taking up to 4 business days for FedEx to update their tracking information. If you should have any other concerns, please feel free to contact us back. Sincerely, Karmen
I ordered my husband a jersey on Nov 30. Payment came out successfully. Have yet to receive any sort of confirmation email that it has been sent out (this is supposed to be a Christmas present, mind you.) Customer service tells me that not only is my order number 'not consistent with their system' (which seems to be their standard line, reading their responses on here. Seems fishy they would send out a number & then claim it isn't how they do things.) Then I'm told that I need to wait a few more days to see if it processes. It's incredibly frustrating, and absurd, that an item ordered 2 weeks ago still hasn't been shipped, especially considering I paid $15 for shipping.
Hello Victoria,
Thank you for your feedback. We apologize that you have not yet received your order.
We would be happy to look into this for you, however, as you already know, the order number provided does not match our order number format. We do not use letters in our order numbers.
Please contact us with your email address, billing address and first and last name so we may search our system for your order. If not found, it is likely you purchased from a different company.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered 2 items on Cyber Monday for Xmas presè ts. They arrived 2 weeks after I ordered, perfect right? Wrong. One item was correct, the other was wrong (Strike 1). When I called customer service they said they could waive my return shipping fee and then send the right item back with no guarantee it would be here by Christmas (Strike 2). I'm upset but I could live. She then puts me on hold and comes back and tells me my item is now out of stock (Strike 3). Her next move now is to try and sell me a different item that is "similar"! Sell me! Why would I want to buy something I never intended to buy?! I want the item I originally ordered at the punctual time. I am still upset about this. So inconvient and the best "they" could do was give me a 10 dollar credit in my account (my time is worth way more than that). Thanks but no thanks. This place is done seeing my business due to poor and incompetent workers and I would never recommend buying from here.
I already wrote a review on the NFL shop and gave it 1 star wanting to only give it no stars and now I'm rating it 3 stars and here's why; I was VERY unhappy with the product and the original 2 supervisors I Spoke to were very unprofessional. Then the 3rd, Lauren, took care of everything. She emailed me my return label free of charge and also refunded my money. Unlike a lot of other businesses, she kept her word. I am very pleased with the NFL shop customer service after speaking to Lauren. Can't say the same about the custom jersey though.
Hello Carla,
Thank you for your feedback. We sincerely apologize that you received an item that does not exceed your expectations.
Per our phone conversation, we welcome you to send the item back for a full refund and in addition we have added a promotional credit to your account that can be used at any time towards a future purchase with us.
We value your business and would love the opportunity to make this up to you. Please let me know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I wish I would have read these reviews before I ordered from this Web site. I haven't received an email for shipment yet and it's been 8 days since they took out my money. I am hoping for the best but I'm guessing from these reviews I will not be getting this for christmas.
Hello Lisa. Thank you for your feedback! We are very sorry that you have not received your order. Unfortunately, the order number you have provided does not belong to us. Please send us your name and email address in a private message and we will be glad to assist you further. Sincerely, Karmen
I ordered a jersey and I would like the tracking information. Order #*******428.
Hello,
Thank you for reaching out to us. We would be more than happy to review your order and provide the necessary tracking information.
Unfortunately the order number you provided is not consistent to our order number format so we were not able to locate it in our system. Please contact us with your email address, first and last name, or billing address so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
Will i receive an email once my return was received and when my refund is being processed?
Hello Jessica,
Thank you for your feedback. We apologize that the item you ordered was not an exact fit and that you now need to send the item back.
At this time we have waived the cost of the return label fee and welcome you to send the item back for a full refund, minus the original shipping fee.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I bought my jersey, custom, they took my money. I then changed my mind and asked if I could cancel and they told me they can't, for one, it was a custome design I wanted and they can't cancel those and two, they had already started making my jersey. I was totally fine with that too so I was excited. A week later when it should've shipped, they sent me an email saying they canceled my order because they ran out of jerseys! WTF?! But I was told three different times that it was already getting worked on, getting my hopes up! I called numerous times, trying to make fix it, every single time they were ride and said there's nothing they can do and basically "oh wel, deal with it". I'm pissed!
Hello Malia,
Thank you for your feedback. We sincerely apologize that you were informed the order could not be canceled due to production on the item and then later the item was cut from the order.
We understand how frustrating this must be and realize that we really let you down on this order. We truly value your business and would love the chance to make this up to you.
For the inconvenience we have added an additional promotional credit to your account that can be used towards a future purchase with us. You can access this credit at any time by logging in with your email and password.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I received an email 7 days ago (Wed 11/25/15) stating that my order would ship within 48 hours, and I would receive a separate email with a tracking #. I have not received the order or an email with a tracking # I am beginning to worry, considering all of the bad reviews from people with the same issue as me. My order # is **************-c0777-994, name: Jessica Sutton, billing zip code *******
Hello Jessica,
Thank you for reaching out to us. We apologize that you are having trouble with your order, however, the order number provided is not consistent with our order number format.
We also attempted to search our system for your name and did not locate an order.
At this time we believe that placed your order with a different company. Please send us a direct message confirming the company name that charged you so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
After reading all these reviews after the fact I'm a little worried. Are the legit Jersey's?
Hello Denise,
Thank you for reaching out to us. All of the merchandise that we sell are authentic, officially licensed NFL products. Unfortunately the order number provided is not consistent with our order number format so we were not able to locate your order within our system.
We would be happy to review the order to ensure there are not any known issues. Please contact us with the full order number, the email address used to place the order, or your billing address so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a pro line jersey last Sunday night and picked 2 day shipping hoping it would arrive by Friday for my sister's birthday. When I didn't receive shipping confirmation Tuesday night, I called NFL support to see when the jersey would arrive. The rep, Christian, said it would only arrive Monday b/c the pro line jersey takes 3 days before shipping, Thursday was a holiday, and then the 2 day shipping applies. In the end, he was able to overnight my package free of charge and I received it by Friday. I've worked in customer service before and appreciated how professional and considerate the rep was. I may not receive the same satisfaction in the future, but I wanted to share that not everyone has a bad experience with the nfl shop.
Hello Asha,
Thank you so much for your feedback. We are so pleased to hear that we were able to get the jersey to you in time for your sisters birthday.
We love hearing from our customers and appreciate you taking the time to let us know about your positive experience.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a hoodie on the website for my boyfriend and he tried it on and it didn't fit. I took the tag off because it was was a gift and I didn't want him to see how expensive it was. I sent the hoodie back, with the tag inside because I kept it in case of anything happening, and it's been over a month and I still haven't received a refund for my order. I WAS planning on getting my refund back (since they don't do exhchanges) and get the same hoodie for my boyfriend but I haven't gotten anything back and I don't know if I'll ever order from there again if they don't take care of this. I don't understand why I haven't revieved my refund but I understand why the ratings are so bad.
Hello Lauron,
Thank you for your feedback. We apologize that you have not yet received a refund for the item you returned.
As stated on the site, it can take 7-10 business days for us to receive the return, and once received up to 10 business days to process it. Upon review of your order we can confirm we received the item back in our warehouse on November 23,2015. Please allow until December 8,2015 for the refund to be issued back to your original form of payment.
We appreciate your patience and look forward to serving you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered my jersey on the Nov. 5th it has yet to arrive. This after I contacted customer service because the package was lost. Extremely disappointed never will i buy from this
Site again
Hello Milton,
Thank you for your feedback. We sincerely apologize that your original order was lost and that you have not yet received the replacement jersey.
Upon review of the order, we show the replacement left our facility on November 17th and according to FedEx tracking number, 74899998941663234444, is to be delivered to you today, November 24,2015.
We appreciate your patience and apologize for any inconvenience this has caused you. We value your business and would love the opportunity to make this up to you.
For the inconvenience we have processed a 10% refund back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered merchandise from NFLshop.com in the amount of $205 on 10/19. According to the tracking #, I was supposed to receive it on 10/22 however it could not be delivered b/c no one was home but my front door is always unlocked and they could've left it in the corridor like Amazon, Groupon, UPS, FedEx etc. does. Anyway I thought that delivery will be attempted again but it wasn't and no update in shipping tracking system so I contacted LaserShip on 10/26 and the woman stated she doesn't know what happened to the merchandise and will place it under 24-hour investigation so that they can locate the package. Couple of weeks pass by and nothing so I can contact them again on 11/6 and the woman tells me she will make sure they ship out the items. I get new shipping # in email and I checked the status of it on 11/7 and there's no information on it so I wait few days to check status again and it indicated Lasership Origin Scan. I check couple of days later again and now it indicated that on 11/9, that items were loaded onto vehicle, and this info stayed the same like this for couple of weeks and then I checked on 11/19, and the status indicated that "order has been delivered: Front Door" on 11/9.
Now this is an obvious case of FRAUD. No items were delivered to my residence on 11/9, nor as of today. It appears the culprit here is the shipping carrier. One would expect NFLshop, company, that makes over 7 billion a year in revenue to have a contract with a reputable reliable carrier perhaps such as Fedex or UPS and not a scam company such as Lasership. Anyway I've learned my lesson and now I know whom to give my business to.
Hello Nasir,
Thank you for your feedback. We sincerely apologize that your order has been lost twice now. We understand how frustrating this must be and we realize that we dropped the ball with this order.
Unfortunately at this time most of the items are out of stock and cannot be reshipped. As a result, we have processed a full refund back to your original form of payment which will reflect back in your bank account within 2-10 business days.
We value your business and would love the opportunity to make this up to you. For the inconvenience we have also added a promotional credit to your account that can be used towards a future purchase with us. Simply login with your email and password to access this credit at any time.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E.
Senior Fan Advocate
For people considering making a purchase from this website I would recommend going with a different website. They have poor quality product for high prices. They will fall apart around the 30 day mark which is when their return policy ends and they won't have any interest in helping their customers out.
Hello Rachael,
Thank you for your feedback. We sincerely apologize that the item you purchased has started to develop small holes in the material.
As a one time courtesy we welcome you to return the item for a refund. At this time we have waived the cost of the return label so it will not cost you anything to send the item back. Once placed into the mail please contact us so that we can proactively process the refund to ensure it is handled appropriately.
We value your business and apologize for any inconvenience this may have caused.
Sincerely,
Lauren E.
Senior Fan Advocate
I placed an order for 3 Broncos jerseys on the 29th of Oct. Its now the 14th of Nov and my status hasn't even changed from processing. Absolutely garbage service, they deducted the $$ the second they were authorized but cannot ship my order within 2 weeks. Do not use this site!
Hello Greg,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding your most recent order with us. We would be more than happy to take a look at this for you, however, the order number provided was not found in our system.
Please respond with either your email address, billing address, or first and last name so that we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a shirt. I tried it on, it fit. I cut the tag off, I start wearing it and look at the back and there's a sticker on it next to the sticker there is a hole. I contact the company they let me know if I send it back I will charged for shipping and since I cut the tag off I will not get a credit. What a scam!
So now they sent a supposed replacement which was actually a completely different product, so now I have returned the defective merchandise, the newly sent replacement which was a sweater, not the original t shirt I ordered. They informed me that they will NOT send a replacement t shirt and I need to reorder a new one, but I will not as I did not get a refund yet!
Hello Kerri,
Thank you for your feedback. We sincerely apologize that you received your item with a hole in it. Upon review of your order, we show a replacement has already been processed for the damaged item and we have gone ahead and waived the cost of the return label fee so you may send back the damaged item at no cost to yourself.
We value your business and look forward to serving you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
I order two jerseys for my wife and I on 10/21/15 at 8am I paid the 19.95 for next day shipping. So I checked to see if they sent me my tracking information and they didn't send it to me. I got on the live chat to ask why I haven't been sent a tracking number and the lady told me that I wont get them till the 10/27/15. I paid for next business day no where did it say that it will take that long and to top it off they charge you and you'll still receive it like regular shipping bad customer service. I wouldn't recommend NFL shop again. Billion dollar company and the have bad service very disappointed.
Hello Robert,
Thank you for your feedback. We apologize for the inconvenience regarding the shipping of your order. We would be more than happy to look into this for you.
Please provide either your order number or email address so we may locate the order to determine the proper resolution.
We look forward to your response.
Sincerely,
Lauren E
Senior Fan Advocate
I ORDERED A JERSEY FOR MY WIFE ON (10/16/15) FRIDAY THAT I NEEDED FOR (10/20/15) MONDAY/YESTERDAY. SO I PAID THE 19.95 FOR NEXT DAY SHIPPING AND ITS STILL NOT HERE AND MY WIFE GOT NO BIRTHDAY GIFT. WORST SHOPPING EXPERIENCE.
Hello Javier,
Thank you for your feedback. We apologize that you did not receive your item in time. We would be more than happy to look into this for you to determine the best resolution.
In order to better assist, we will either need the order number or email address that was used to place the order.
We look forward to your response.
Sincerely,
Lauren E
Senior Fan Advocate
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Holly,
Thank you for your feedback. We apologize that you never received a shipment confirmation for your order.
We would be more than happy to look into this for you to determine what is going on. Unfortunately we could not locate an order with that email address. Please send us a private message with your first and last name as well as the billing address on the order so we may search our system.
Sincerely,
Lauren E
Senior Fan Advocate