On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a Dallas Cowboys helmet for my husband and they sent a Seahawks helmet instead. When I called customer service the woman was not professional. She didn't use correct grammar and just sounded ghetto to be totally honest. She said things like "you is" and said "uh uh" instead of no maam. Being told that I had to wait 3-4 business days to hear back from them and have a return label sent to me is absolutely ridiculous. This was my first experience and I will never order from nflshop.com again.
Both my wife and daughter ordered t-shirts for me for Christmas. Both were too small although they ordered the same size as the other NFL shirts I own. My wife shopped early (in Sept) and the NFL shop will not accept a return or give a refund at all. Their return instructions say that after 60 days they will donate the item to a charity of their choice. I'm sure that "charity" is the NFL! My daughter is just a teenager and proudly did her own spending and shopping getting me a wonderful shirt. However again the size was too small even though it it the same size as my other NFL shirts. Furthermore in this case the printing was crooked on the front as well! After creating a return they are deducting the price of return shipping from the refund and I have to wait for it to process before I can order a replacement. So she spent $32 for a t-shirt that was defective and will receive a $19.99 credit. A replacement shirt will cost another $32-35 after incurring another shipping charge! So currently I have no new shirts to wear and my family is out $50! The NFL are thieves! I stopped going to games because of the insane costs and will not buy merchandise anymore either. Cut your nose to spite your face NFL, you should be ashamed!
Scott, we apologize for the inconvenience that you have been caused and we thank you for reaching out. We have waived the return label cost that was provided with the package slip, however, we have sent an email with an extra return label just in case. Once the item has been received and processed, a refund will be issued and you will be notified via email. Please accept our most sincerest apologies for this inconvenience. Sincerely, Chastity
I ordered two custom jerseys to arrive by their guarentee (numbers reflected my Parents anniversary). Not only did they not get there in time for Christmas, only one jersey showed up a week later. I called the Customer Service number as i was fed up with what was happening to cancel the second jersey and get my money back. I was told that since its a custom item, they refuse to give me a refund on it. They will however get around to sending me that jersey in a couple weeks. If the item isn't made yet then why is there an issue? The NFL should be ashamed of these practices. This is the first and last time Ill deal with them. I understand mistakes (not arriving before Christmas is easily forgivable) but the continuation of such lackluster service is a serious issue.
Hello Miles, we are terribly sorry for the inconvenience. Unfortunately, we are unable to cancel custom items and we do our best to ensure this information is provided prior to making the purchase. We understand how frustrating this can be, however, there was also a timeframe posted with the item stating when it would be shipped. According to UPS, the package will be delivered on January 5,2017. We have processed a shipping refund for this inconvenience. Please give 2-10 business days for the refund to reflect. Please accept our most sincere apologies and please feel free to reach out to us if we can help you further in anyway. Thanks, Chastity
I ordered 2 size medium shirts for Christmas presents. They arrived as promised on 12/22/16, but they were size LARGE. I promptly returned the shirts, following the return directions, and called customer service. I got the apology thing, they offered to get the correct size sent to me, with a special deal on the shipping, and I fell for it. The second order just arrived, and you guessed it... size LARGE again! I now have around $140.00 on my credit card for two $27.00 shirts that cannot be worn by my sons. Be aware that you are shopping with an incompetent and dishonest company. Will be disputing the charge with my credit card company as I don't trust them to credit the charges.
Hello Jan, thank you for reaching out! We truly apologize the items were received in the incorrect size twice. We see that you contacted us again on 12/29/2016 and it has be reshipped once more. We have reached out to the warehouse to have the items inspected before being packaged and shipped. We have processed the refund for the first return package being sent back. You will only have the charge for 2 items being shipped to you without the shipping charge. You should receive an email confirmation once your order has been shipped. Please reach out to us if you need further assistance. Thank you, Chastity
We ordered a personalized hoodie and a t shirt for my 13 year old son on the 12th of December with the guarantee that it would be here no later than the 23rd or its free. I've called them every day since the 19th and been given the run around every time. They knew on the 19th that it wouldn't be here before Christmas but said they couldn't do anything to expedite the shipping since it had already been processed. I explained every time how this was my sons big gift and it means everything to him but here we are three days after Christmas and we still have no package and no refund. I have never had any problems in the past with NFLshop and I can assure you this will be my last as I could have had easily avoided this by going directly to his teams website and ordering it there and probably for cheaper or even went to the mall and had the hoodie made on the spot. I just cannot believe how heartless this company is especially given that this is the Christmas gift for a child.
Hello Laree, thank you for your feedback! We apologize sincerely for failing you this holiday. We understand how upsetting this has been to you and your family. We have issued the $65 refund for the GTGT promotion we failed on. We do see the item is still on it's way and will hopefully arrive as soon as possible. It was scanned as recently yesterday. Please let us know if there is anything else we can do to resolve this to your satisfaction and we would be happy to help. Sincerely, Sarah B.
I have to say. The NFLshop.com is one of the worst on line companies I have ever deal with. I ordered a personalized jersey for my daughter for Christmas. Quite expensive! I understood there were no returns allowed, so I followed the provided sizing chart carefully and as suggested ordered one size larger. When We receive it, it looked more like a childs medium than a women's medium. She could not even get the shirt on, and she always wears a women's small or extra small? I sent them an email. Their response. No returns. Here's a $30 credit? On a $140 shirt... WOW... Do yourself a favor and purchase your goods elsewhere!
Hello Robert, thank you for your feedback. We are truly sorry that we failed to meet your expectations with the size of the jersey you purchased. As a courtesy we have issued a partial refund in the hopes of making this right. If there is anything else we can to resolve this to your satisfaction, please let us know and we would be happy to assist you further. Sincerely, Sarah B.
I placed 3 separate orders on 12/14 with expectations of arriving before Christmas. On 12/23 I called because only one sent me a confirmation and shipping notice. This one arrived on 12/27. Exceeding both the processing and delivery date, but I was happy to see they sent me an additional gift card. The other two. One arrived before 12/23 and half of my other order. The notifications were not received due to a typo in my email - which I have to assume was my fault. The last shirt arrived on 22/26 and apparently had a different standard shipping date which I did not realize - so again my issue for not reading each item. Customer service walked me through each issue in a pleasant manner and I am sure they were yelled at all day in the 23rd. Only suggestion I have is a clearer stem entry of guaranteed delivery in each item prior to final acceptance. Perhaps even at Xmas a specific callouy if it will not make Xmas. Overall very satisfied with service and products
Hello John, thank you so much for your feedback! We are happy to hear that you were pleased with our service and we thank you for your suggestions moving forward! We value your business and hope you will allow us to serve you again in the future! If there is anything else we can do for you please do not hesitate to let us know. Sincerely, Sarah B.
I ordered a Dallas Cowboy Dak Prescott Jersey on Dec 12 and still no package or tracking number? No idea what is going on and its sad, you would think NFL.com would be a little more professional. They do not get back to you. I have written 3 times. What do I do call the better business bureau?
Hello William, Thank you for your feedback. Unfortunately, the order number you provided does not match our format and we are unable to locate your order. We are concerned you may have purchased from a fraud site posing as us online. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
On Dec 12 I placed an order and then I received an email confirming I'd receive it on Dec 23 -for which I paid 40 USD!- and didn't receive anything so far. Nobody responded my emails and you ruined my husband's birthday gift. I want my money back.
UPDATE: My order arrived on Jan 13 more than 20 days after I was supposed to receive it. When you try to contact them they just say "We apologize for the inconvenience..." I think they just copy paste it because they dont mean it and it's all they do. They responded my messages and gave me a number so I could track my order which was useless because I was able to do it myself. And that's it! It's all the did. I paid 40 dollars to receive my f* order on Dec 23 and it arrived on Jan 13 so far no refund. DO NOT TRUST these bastards. Just take a look of how many complains they have.
Hello Selene, we are terribly sorry for the inconvenience this has caused you. We have reached out to via your Facebook message to assist with the items purchased. Please feel free to reach out to us if we can help you further in anyway. Thanks, Chastity
Ordered a Jersey for my husband on 12/19/16 they had guaranteed delivery by 12/23/16 or it's free. Still no package as of 12/26/16. Contacted customer service twice with no response. Horrible and highly disappointed will never shop there again. FYI, the ship service they use LASERSHIP is even worse.
Hello Anitra, thank you for your feedback! Please provide us with your order number and we would be happy to work with you in any way we can to resolve this issue. Thank you, we hope to hear from you soon! Sincerely, Sarah B.
They lie about ship times. Ordered on Dec 17th guarantee delivery by 23rd. Now says estimated delivery Dec 27th.
Hello Geoff, thank you for your feedback. We apologize sincerely for any frustration or anxiety we caused you. We are so pleased to see that your package arrived on 12/24! Please let us know if there is anything else we can assist you with and we would be happy to work with you in any way we can. Sincerely, Sarah B.
Item was supposed to be here 12/23 or it was free. Item never arrived and FedEx says it will be here the 12/27. So I was told when I made purchase it will be a full refund if not here by Christmas but now NFLShop says no only up to $65 is refunded. Horrible service and waited over 30 min on phone 2 separate times because first guy didn't wanna give me my refund then started telling me all the orders they got in the entire year like I'm supposed to feel bad for them they can't keep up with orders.
Hello Joseph, thank you for your feedback. We are sorry that FedEx failed to deliver the package to you by 12/23 as promised. We do see that the package was marked as delivered on 12/24 - we are happy to see it was at least received before the holiday. Our systems do show that you have been provided with a refund for $65 per our GTGT program guidelines. Although the item was received before Christmas, we will honor our commitment and it will be our pleasure to do so. Please let us know if there is anything else we can do to make this right. Sincerely, Sarah B.
Long story short, paid extra for 2 business day shipping and took 7 business days. Paid $100 for a Malcolm Butler jersey that is not acceptable quality. Not even stitched on. It was IRONED! For "NFL" shop you figured you'd get what the players are wearing. And still no email back from customer service about a refund on shipping. I'll take the jersey and the loss. Doesn't seem worth the headache after reading most of these other reviews. Will not be buying from here again.
Hello Steve, thank you for your feedback! We are sorry to hear you are unhappy with the quality of the item you received. On review we do see that you purchased a "Game" jersey - which is described as being screen printed in the description. The style you are looking for would be either "Limited" (Tackle-Twill) or "Elite" (Embroidered). We are sorry if this was not clear to you at checkout. We urge you to always read the description of an item before purchase. As a courtesy for the confusion we have waived the fee associated with our prepaid return label, and we welcome you to return the item for a refund. If there is anything else we can do for you, please let us know and we would be happy to assist you! Sincerely, Sarah B.
I placed my order December 10th and have no tracking information available! Order says it was processed the next day but nothing that it has shipped or when it will arrive!
Hello Victor - thank you for your feedback. Unfortunately, the order number you provided does not match our format and we are unable to locate your order. We are concerned you may have purchased from a fraud site posing as us online. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
The NFL responded to my review dated 12/19/16, I was extremely surprised at there response.
Thankfully as promised the NFL shop refunded back 50% of my purchase price for all the troubles I had with the order, shipping and confusion on there part.
They also promised to have a manager call me and apologize "Sara B" that never happened.
The final outcome thanks to the NFL shop for the refund, however I still would Not recommend buying product in th future, it's just not worth the aggravation.
Mark Warsh
Hello Mark, thank you for your feedback. We are so sorry that you had such an awful experience with this purchase. We understand completely how frustrating this has been, but we are so happy to hear you finally received your items. We have issued a refund for 50% of your order total due to the issues you experienced. We Are following this up with a phone call, and hope to speak with you soon. Sincerely, Sarah B.
I purchased over 200.00 worth of apparel 12/6, they assured me it would be 1--2 weeks delivery... I received a tracking number well 3 tracking numbers... which the USPS don't and can't track? They say it is in Shanghai facility since 12/8/2016?
I have tried to reach them, but they only have email contact. After several attempts, I received a email from the (supposedly) sales department...
This is a disgrace and I should have done my homework!
Hello Carlotta, thank you for your feedback. We are sorry to hear about your experience. Unfortunately, we do not feel that you placed your order with us. Nothing that we ship would be coming from Shanghai and we do not work with any Manufacturer Direct vendors who ship from China. We urge you to contact your bank right away and dispute these charges if you are unable to get in touch with the company that sold this merchandise to you. We also ask that you reach out to us via Private Message and provide the URL from your browser history that you placed this order on so that we can report it to our legal department. Thank you again, we hope to hear from you soon with this information! Sincerely, Sarah B.
So i purchased a Mccoy jersey on Nov 18th and I figured it would take 7 to 14 days. Hoping it could wear it to the game but no its been 29 days and tracking it says it still processing in China. This is insane. Very aggravated.so I guess I'll just get when ever it decides to ship. Great
Hello Donald, thank you for your feedback. We are sorry to hear about your experience. Unfortunately, we do not feel that you placed your order with us. Nothing that we ship would be coming from china and we do not work with any Manufacturer Direct vendors who ship from China. We urge you to contact your bank right away and dispute these charges if you are unable to get in touch with the company that sold this merchandise to you. We also ask that you reach out to us via Private Message and provide the URL from your browser history that you placed this order on so that we can report it to our legal department. Thank you again, we hope to hear from you soon with this information! Sincerely, Sarah B.
I didn't even place the order. $20 shipping on a shirt, with no options? You lost me at the checkout counter.
Ordered shirts both extremely late and shipped a football shirt with a basketball platters make and number on it, want me to ship it back also notified me that I have to pay another 6 dollars to return it.
The other shirt has remained in transit for over 4 days in the same location.
Hello James, thank you for your feedback! We are sorry to hear about your experience! Unfortunately, we are unable to pull up the order with the order number you provided. Please reach out to us via private message and provide your full name, e-mail address and order number and we will be happy to get this resolved for you! Thank you, we hope to hear from you soon. Sincerely, Sarah B.
Ordered from NFLshop.com and tracked the order along the way and they claimed that it was delivered to my front door and it wasn't. Tried to contact the shipper which was Laser ship with no success. Finally got a hold of a rep for NFLshop.com and he stated he would reorder my item and ship with a different carrier but couldn't guarantee it for Christmas which I said was fine. He also stated that the item was out of stock and that they would wait to see if they would get another shipment in. If they did not receive another shipment in a timely manor they would credit my account back and I said that was fine. Received a email from NFLshop.com the same day stating they were refunding my money. I feel that they lied and they never had any intentions of making this right.
Hello Sherry, thank you for your feedback. We are so sorry that we were unable to replace the package that was lost due to the item being out of stock. We understand the frustration this has caused, and wanted to confirm that your full refund was issued as well as a credit placed in your account to use towards your next order. We are hopeful you can find an alternative item that would suit your needs! Please let us know if there is anything further we can assist with. Sincerely, Sarah B.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Constance, we are truly sorry for the service you were provided. We can assure you we are looking into this and will address the situation. The item that was purchased is an item that was shipped directly from the manufacturer and a request does need to be sent to them. We have expedited this request and will follow up with you directly once we have an update. We truly apologize for the issue this may cause and will be in contact shortly. Sincerely, Chastity