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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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When I called to ask what was going on with my order, the representative told me it was my fault for having selected the wrong box when I placed my order and indicated she had taken many calls with the same complaint that same day. Save your breath as I have no intention of ever doing business with you again.
Placed order for a jersey with free 2 day shipping for my grandson's birthday 1/2/18. It did not arrive in 2 days and when I checked the tracking, I discovered they had not shipped it 2 day but rather FedEx SmartPost. When I called to inquire, I was told I had checked the wrong box in the order, which I know is BS. Why would anyone ask for slow delivery when 2 day delivery was free? It was a scam. If anyone wants Saints gear, go to the black and gold shop in Metairie. They at least care about their customers.
I have since removed myself from their mailing list and will not do business with them again.
I seen this ad on the FB advertisement, thought hey this is great. I used my phone to order and filled in my card information. For some reason, it took longer for it to process and didn't think anything of it. I then tried to look at my status on my account and found I had none. But then I received a confirmation on my email that my transaction was completed and I when I should be expecting my shipment. I have had a long, delayed conversation with someone over emails from a Kathleen. Almost a month later, and several emails going back and forth I find out that the items that I purchased were made in China and that my merchant receipt on my statement said I purchased from 22dollarsdeal shang hai... huh! Also, the items that I purchased arrived and they are total knock offs. How and why did this happen? I am so confused as to what happened from the moment I chose my items to the purchase part. How did a Chinese organization get my info and claim they were the company that I had ordered from. I am now disputing this charge on my credit card. The website is not secure and I don't feel I can trust this company. Are they the real deal... I won't be the one to find out. My trust has been compromised.
Hello Robbyn, thank you for your feedback! On review of your feedback we are confident that you did not purchase this item from us or any site we are affiliated with. Our business is located in and ships from the United States, and we have no shipping locations or business operations based in China. We apologize sincerely for any inconvenience you have experienced and we do urge you to dispute these charges with your bank as they are very likely fraudulent. Please let us know if there is anything else we at the Official NFL Shop can do for you and we would be happy to assist. Sincerely, Sarah
Logged into their web site. Found a hoodie for my wife, said it was instock and that shipping was two day on all orders over $50.00. Ordered the hoodie, and three days later it still has not even left their facility. Now my birthday gift to my wife will not be here by game day. Hopefully they win so she can wear it for the SuperBowl.
Don't shop here if you need something by a dead line.
Hello Theodore! Thank you for your feedback. On review of your order we see that you purchased an item that is produced on demand, and was advertised with a 3-day shipping expectation, as the item needed time to be produced. We apologize sincerely for any confusion regarding this. We do see that the package was marked as delivered on 1/25, and we are pleased that it finally arrived. Please let us know if there is anything else we can do for you. Sincerely, Sarah
I placed an order on December 10. I received a shipping confirmation that my order had shipped on December 13. According to the tracking information, delivery was attempted but the item was sent back. This is unusual as I have had many items delivered to my address in the past without any difficulty. I tried following up many times and was given various conflicting answers. First I was told that the item would come back to NFL Shop and then be sent for delivery with a different carrier. Nothing happened. I was then told that the charges would be refunded and I would have to submit a new order (with no guarantee that it could actually be delivered). I was also told that NFL Shop would not process the refund until it received the items back; however, that could take weeks. Then I was told that a refund had been processed but no one could provide me with anything in writing to this effect and it does not show up on my statement. In short, I have never received the items that I ordered over a month ago and have not received a refund for them. I have never had any problems with online orders from other merchants. This is the first and last time I will ever order anything from NFL Shop and I would strongly discourage anyone else from dealing with them.
Hello Janice, thank you for your feedback. We are so sorry we failed to get your items to you and that your money was tied up for so long due to this! We see that once the package crossed over into Canada, it was picked up by a carrier we are not familiar with for final delivery. We are so sorry they could not locate the address and get the package to you! We are truly sorry that not only did the package never arrive, but that you got so much conflicting information when you tried to contact us about it. This is not acceptable, and we thank you for letting us know of this failure to communicate. We will look into this further to ensure any opportunities for coaching are addressed. We do see that your full refund has been issued. Please let us know if there is anything else we can do for you and we would be happy to assist. Sincerely, Sarah
I ordered a GB MENS PRINTED SHIRT, and received a GB WOMENS V-NECK PRINTED SHIRT. They put the blame on 'the manufacturer' because it is a 'manufacturer direct item'. Um... I didn't purchase from the 'manufacturer', I purchased from your site, you should back up your products and service. Take a lesson from Amazon. It's not like the NFL is running out of money.
Their return policy is shady and deceptive. They say 90 day returns, but if it's a customized item, you must report the problem within 30 days. I think I contacted them at 34 days. Either way, their customer service is highly inflexible and does not favor the customer. I will never do business with them again! I got off lucky as this was under $40. I highly recommend everyone should stay away at all costs!
Hello Tom, thank you for your feedback! We are so sorry that you received the incorrect item and that you did not receive adequate service when you tried to report it to us. While we do have a 30 day policy to report a defective item, we understand that around the holidays it is not uncommon for items to be held for a period of time before being opened and this may not have been immediately noticed. As a one-time courtesy we have issued a refund for your purchase. The refund should reflect back to your original method of payment within the next 2-7 business days. Please let us know if there is anything else we can do to make this right and we would be happy to work with you. We value your business and hope for a future opportunity to serve you! Sincerely, Sarah
I purchased two LED light up scarves and one of them failed after the 60 days and now they won't do anything about it. The scarf has electronics inside so must be worth a 1 year warranty alone. The scarf is incomplete without the LEDs.
I don't want to return it, just have it replaced.
Filing a general consumer complaint, but not sure it will help me much, we shall see.
Hello Carl, thank you for your feedback! We are so sorry that your item became defective so soon after purchase - ideally it would not become that way at all! While the item is technically outside of our reporting policy for damaged/defective items, we do understand that you could not have known in advance that this would happen and we have processed a replacement for the single defective scarf as a one time courtesy. Your replacement should arrive next week and we are hopeful it will meet your expectations! There is no need to return the defective item, please keep or discard it at your discretion. If there is anything else we can do to serve you, please let us know. Sincerely, Sarah
Like April D., I too placed a $108.00 order on NFLSHOP.COM 12/16/17. The promotion was GUARANTEED BY 12/23/17 OR ITS FREE. After tracking my package I will not receive it until 12/27/17. I placed a call on 12/24/17 inquiring about when I will receive my wife's Christmas present and I was informed that a $65.00 refund would be applied because it was late. Then I received an email notice 12/26 that only $24.99 would be applied. When I called again, I was informed I did not choose the guaranteed by 12/23 option--I only thought I did. Really!? Then how come the tracking info said arrival by 12/23 through several states and suddenly stopped indicating that on the 12/22? You cannot promote a "Guarenteed by 12/23 or its free!" deal for Christmas and THEN change the rules when you have customers who did not receive their packages. This is fraud and false advertisement. They lied twice and blamed me.
Steve L.
Hi Steve, we're very sorry for the troubles have you encountered in trying to have this taken care of. We have processed the refund amount allowed within the guidelines provided in the promotion, please allow 2-7 business days for the credit to reflect. We hope this helps. Thank you, Chastity
I bought a Jersey for my mom and it embarrassed her because there xxl was too small. I thought I would hurry and just buy a larger size or exchange but I was left on hold and finally gave up after 30 min. I couldn't find how to contact on their website.
We would be happy to assist with this, please send us a message with order details. We look forward to hearing from you. Thank you, Chastity
I placed a $108.00 on NFLSHOP.COM 12/18/17. The promotion was GUARANTEED BY 12/23/17 OR ITS FREE. After tracking my package I will not receive until 12/27/17. I placed a call inquiring about when I will receive my refund and I was informed that a $65.00 refund would be applied. According to their supervisors (I spoke to 2 of them) who were absolutely rude and insulting my intelligence. They told me under terms and conditions (which were NOT under the promotion, or any where I could find on the website) that it "clearly" states the maximum refund is $65.00. You cannot promote a "Guarenteed by 12/23 or its free!" deal for Christmas and THEN change the rules when you have customers who did not receive their packages. This is fraud and false advertisement.
Hello April, the terms and conditions did state the maximum refund amount of $65. We would be happy to provide a copy of these listed via email if you request that to be done. We understand how frustrating this is and will provide more information if needed. Thank you, Chastity
I ordered a Eagles jersey for my husband's Christmas present on 12/7. Not until after I submitted the order did the website tell me it would not ship until 12/19. Once it actually shipped the tracking information says it will be delivered on 12/26. Since this is a Christmas that does not cut it. I feel this website misleads the consumer. The website's live chat option has been unavailable. A picture of a jersey is definitely not as exciting to open as an actual jersey. Will not order from this site again! :(
Katherine, we apologize for the troubles this has caused you. The item showed a processing timeframe of 10 business days and unfortunately, that could not be changed due to the item being produced. We understand how frustrating this is and we have processed a refund of the shipping costs and ask that you allow 2-7 business days for that credit to reflect. We hope this helps. Thank you, Chastity
I ordered a football jersey for my son for Christmas on Dec. 7. It's late afternoon on 12/23 and it's still not here! I will never, ever order anything from this site again!
We apologize for the inconvenience Diane. We see the item ordered had a processing time of 10 business days to ship with standard 3-7 business day shipping applied. Upon review of tracking, the package shows delivered on 12/24. We hope this helps. Thank you, Chastity
I placed an order on 12/18 and was told it was guaranteed to deliver on 12/23. I called the shipper and it will not be delivered until 12/26. I told them to send it back and now I get to go fight the traffic for a last minute gift. Thank you NFL Shop, never again
Joe, we would like to assist. Please send us a message with order details and we'd be happy to help. Thank you, Chastity
NFL really screwed me in this. I place an order on 12/16 for next day delivery and on 12/22 NFL emailed me to tell me it is delayed and they didnt know when my order will arrive. I placed two calls into NFL customer service center and one rep told me that according to her and her supervisors system that the order would ship out on 12/21. I called on 12/21, in the evening, and it still didnt ship.
So now on 12/22 NFL sends me an email saying my order is delayed and they will let me know more when they no more.
They have have some nerve! Christmas Ruined!
We are so sorry the order was delayed Todd. We would like to win your trust back and assist in placing a new order with a discount and expediting delivery to you. Please let us know via message. We hope to hear from you! Thank you, Chastity
I don't even know how to begin to explain what I've been through the last few days for an order I placed A MONTH AGO... telling me 4 times that the order was on its way and to call back if I didn't get by December 28th (after Christmas lol) only to learn it was cancelled the whole time... "accidentally" disconnecting me on the phone, not crediting me back the full amount until I called back to point it out. It goes on and on. If this wasn't bad enough, when I asked them to credit me back $8 (the amount I am out of pocket due to exchange rate differences on the purchase/return) they told me they wouldn't do it and I should take the issue up with my financial institution. So basically, I paid money for the privilege of having them put me through a horrible customer experience and have nothing to show for it and they think that's fair. LOL.
Hello, Trish, we can confirm the refund was processed, unfortunately, we're unable to process more of a refund that what was charged at checkout. We understand how frustrating this is and we truly apologize for the inconvenience this causes you. Thank you, Chastity
Do not order from this website. I was perplexed at the policy from this online store. I ordered a $50 gift card. Not only was I billed twice for this item, without my knowledge, but I was told the gift card would not arrive on time for a Christmas gift as stated. Try to cancel? Forget it! Not possible. Though the item never shipped, they refused to cancel the gift card order and billed my credit card for $100 worth of merchandise that I never received. My advice, go to $#*!s Sporting Goods to purchase fan apparel.
Hi Carol. We truly apologize for what you have experienced. Upon review, we see two orders were placed for the gift card within 7 minutes of each other. Unfortunately, we can't cancel due to the gift card needing to be devalued before the refund is processed. Once the items are delivered, we would need the codes provided to us and we can deactivate and process the refund. We hope this information helps and we look forward to hearing from you. Thank you, Chastity
I am SO disappointed by the customer service I have received from this company! I ordered a jersey on November 21st and upon checking the status of it was informed fedex could not find my address I have had multiple packages delivered to. I was not contacted by NFL shop or fedex about this. After calling NFL shop I was told my item was no longer available and that they would process a return. I can't believe I would have to call for them to refund something they were never going to send! Customer service has offered no solution to this issue except to wait until more are in stock to order. At this point I almost think this is a scam to get people to order items with no intention of sending them in hopes they don't bother calling for a refund. Guess this Christmas present isn't going to be delivered until long after
Hello Courtney, we are very sorry that the item was returned. We see the item is now in stock and we would like to assist placing the order with a discount applied that has been noted on your order. Please contact us and we would be happy to do this for you. We look forward to hearing from you. Thank you, Chastity
They lowered the price 3 days after I bought a jersey, and due to their "policy" they would not refund the difference to my credit card. In Massachusetts it is the law that within 30 days they need to honor it. They said they are in Florida and don't need to. They do not care that their customers are unhappy. Buyer Beware!
Hello Cathy. Thank you for your feedback. I apologize for any inconvenience regarding the item you purchased. However, we do not offer price matching, even on our own website. Sincerely, Karmen
My name is Val Givens and I'm so so pleased with my order! My husband will be so surprised.The price was fantastic! I will definitely order again and again! SUPERTHANKS! HAPPY HOLIDAYS EVERYONE
Hello Valerie. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I have been ordering items from NFL for over 8 years. I have two young men who played football and my husband who played and loves football! The items are always quality and Fit! They are big guys! The customer service is amazing! I never have to pay for more shipping! Thank you for all you do and well trained staff! I am so sorry to red other reviews with problems. Maybe its your mail service? I am in the Midwest and rain sleet or snow you all rock it. I am also a last minute shopper and you all ship and deliver right on time!
Hello Valerie. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I ordered jerseys well over a month ago and they got paid the same day and I STILL don't have them! I was told it would take up to 2 weeks, well that was back on Sept 26th and it is now Nov 8th and still no jersey's! I bet they don't even offer any type of compensation!
Hello Laura. Thank you for your feedback. I am very sorry for any inconvenience regarding your order. Please provide your order number do that I may assist you further. Sincerely, Karmen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert, thank you for your follow up feedback. We again are truly sorry to cause you continued frustration. We understand your decision and we are sorry that we were not able to make this right for you. We appreciate you letting us know about our failure in communication, and we will look into this further to determine and handle any opportunities for coaching and development. Please let us know if there is anything else we can do for you. Sincerely, Sarah