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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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Ordered socks and a REDSKINS shirt. Sent the correct socks, but a Buccaneers shirt. Customer service was helpful and sent a REDSKINS shirt out. Received it today. Guess what? It's a Buccaneers shirt. Best they could do is 20% off my "next" order.
Hi, I should have researched before buying. AVOID THIS SITE.
Garment took 10 weeks to arrive and wasn't what I ordered?
This is the reply I did get after constantly emailing;
I do apologise for the delay in replying. Item you received is genuine and right item. The pictures on the website be only for guidance and illustration purpose and original items can differ from them. Mmmmmmm. PRETTY POOR
Hello Steve, thank you for your feedback! I am very sorry about the response that you received. Unfortunately, I am only able to help with solution on our United States sites. Please contact NFL Shop UK at Website: http://europe.nflshop.com/stores/nfl/en and Contact Information: +44 (0) 330 333 0255 or customer.services@europe.nflshop.com​. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a jersey it arrived damaged (numbers scratched and dented) so I contact support they agree to replace it. I send it back get my replacement and it is more damaged than the first one. This is ridiculous! Now they wont send another replacement some cs reps say it can only be reshipped twice (it's only reshipped once) other tells me they have to check it in the warehouse and that's why it cant be replaced. Now they tell me to send it back again for refund only then reorder it, but cant tell me when the damage will be taken care of so I could end up going through this all over again. This has been a terrible shopping experience and I am very disappointed. Customers should be given what they ordered, not have to pay for the company's mistakes. I've provided pictures of both jerseys I received.
My problem has been resolved I guess. I was told i'll be given a 15% refund and just kept the damaged jersey. I think the refund was lower because I bought on sale already.
Hello Zak, thank you for your feedback! I am very sorry that the item was defective. Our number one concern is customer satisfaction. These items are purchase at in a bulk form the manufacturer. Depending on how they fold the item during packaging may have a crease through the numbers. Because all of their products may have the exact same crease through it, it would've not resolved the issue if all of the items were folded in the exact same manner. To elevate the issue you were offered 15% off discount on the item. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I tried to place an order using my Nfl card 20% discount online. Could not do it the way my credit card company told me how to! Was extremely frustrated and angry so i called to place my order. Hiw to apply that discount is not on the Nfl website but Kenny took the time and was able to go to Barclay card services to find out how to use my credit card and receive my 20% discount. Kenny went over and above for me as I was having a meltdown! He took the time to get this information! I commend him and his actions! He gave me the BEST customer service! I wanted him to be recognized for that as I was so frustrated I was going to give up and not place my order.
Hello Jamie. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
Order # 20-**************
Sent an email to *******@nflshop.com, but this was the AUTO response. So here we are, AGAIN... :( I already CALLED customer service. They were about as much help an infant trying to map out directions.
Auto Response
ATTENTION:
THERE'S BEEN A CALL ON THE PLAY.
YOUR EMAIL HAS NOT BEEN RECEIVED!
Email messages to this mailbox do not reach a person, but rest assured, we are here to help!
NEED TO CONTACT US?
Please visit our help desk for all customer service related issues! You can call us 24/7 or start a live chat during our business hours.
Subject
Damaged Jersey
Customer By CSS Email (Clint Taylor) (05/22/2018 10:00 PM)
Hi there,
My name is Clint Taylor. Order # 20-**************. I ordered a Jacksonville Jaguars jersey in white, and it has shown up with all sorts of markings.
It's a #27 Leonard Fournette. Jaguars have just changed their jersey style. Which is why I ordered this one as I like the old style better. I've already spoken to customer service on the phone. All they want to offer is a refund. Not including my shipping costs. For YOUR mistake. All I want is a white Leonard Fournette, the old style. I shouldnt have to waste my time running around ect. When its your fault. I order sneakers on a regular basis from a company called GOAT. When you receive a package of goods. It has a letter stating the person who has checked over your items to make sure they are up to par. This would also let the vendor track the employee who made the mistake. Hence, less mistakes. NFL is huge, how does a compnay so big not have better policies in place. This is terrible. I had to go to site jabber last year for another issue. Please dont make me take this public again. I'm infuriated. I expect nothing less than a NEW Jersey sent at your cost. One without scratches on the numbers, a brown stain by the number 2 on the left. And black specs on the front. Not to mention another scratch on the left shoulder. The jersey was sealed in 2 plastic packages. Yet when i opened it. It looks like the jersey was picked out of a lost and found... I've already spent far too much time on this matter.
Correct it.
Hello FAN, we are terribly sorry to hear that you were unable to receive an replacement item. Upon review of your order, we see a customer service advocate processed a partial refund back to your original form of payment on May 24,2018. We ask that you allow 2-7 business days for the refund to post. We hope this was a satisfying resolution due to the item now being out of stock. We apologize for the inconvenience you have been caused. Thanks, Darren M.
I ordered a Tim Tebow New York Jets Jersey the day after I had the pleasure of meeting him. This site had the best prices I found on any site including amazon. I placed my order and it shipped that night. It came in less than a week and the quality of the jersey is amazing and I love wearing it. I really do not understand the negative reviews because the price, ship time, and quality were all amazing.
Hello Anna, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
Don't buy anything custom made from them. Their customer service makes you hold for several minutes and then tell you they aren't allowed to help you with anything customized. Don't waste your money buying anything customized from them. Their customer service is the worst!
Hello Brittney, thank you for your feedback! I am very sorry that the item was unable to cancelled. Our number one concern is customer satisfaction. Upon review, the item was customized. On our site it is advised that once the order has been placed it would be a final sales item. After 30 minutes the order goes into production to guarantee the product is made properly. It takes 3 business days for our warehouse to make this item. When item is added to the cart a message will appear letting customer know that by adding this item to the cart you can not make changes and will be a final sales item. For the inconvenience, I have refunded you the shipping to the method of payment. Please allow 2 to 7 business day to reflect on your financial statement. Once again, I apologize for any frustration this may have cause you. Sincerely, Julian
I ordered a couple of items with this company for the first time. I was satisfied with the first one. However, I admit that this was my fault, I accidentally ordered the Eagles Blue Ray when I should have ordered the DVD. They refused to do an exchange and even shipped it despite me telling them to cancel it. I want to return it and they did not get back to me to fix this. Furthermore, they are expecting me to pay the return shipping fee. It is not right! Shouldnt we as costumers have the right to cancel or exchange if not satisfied?
Hello Louis, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Awful. Sent late. It has already taken 6 weeks and nowhere in sight. I couldn't track it.
I will be shocked if it is even what I ordered. I can get something in one day from Amazon. I can't believe this site is the one I was directed to by nfl.com. Do not use nflshop ever.
Hello Reid, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered my eagles shirt(dri-fit).
1st... it was a regular cotton t-shirt.
2nd the Superbowl label on the front was not centered, it also was not leveled.
3rd... the Eagles logo on the back of the shirt was high and almost touching the neck line of the shirt.
The shirt was super thin cotton and seemed as if it was stretched out already.
I'm not trying to write this review to influence others decisions but the shirt was crappy.
And I'm just stating how it is.
I'm forced to keep a shirt that's not going to be worn bcuz of how it looks.
I wasted $65 on it.
It's not alot of money but at the end of the day... it's my money and now they have it and in exchange, I got something that is not worth it..
Guaranteed Superbowl delivery means nothing because I ordered 12 days before the Superbowl and within 5 days I called because I could not track the order and was getting nervous. They told me it was a warehouse and would arrive 1-2 days later--Saturday at the latest. I got a tracking on Saturday from Fedex saying it was arriving Wednesday after Superbowl. So we still don't have item. They did not offer me a refund and said I could have 20% off next order. I will never order from them again. There's no consequence for them so what's the guarantee?
Ordered an Eagles soft beanie hat on 22 January, they said it shipped on 27 Jan and as of the Super Bowl it had not arrived for the pre-game party. Today I get an e-mail saying it was shipped on the 29th, not what was originally said and that it would arrive today, one day after the Super Bowl. What a waste! I would advise anyone who even thinks about ordering something from this site to go elsewhere. When I called the women said it would be delivered express shipment on Saturday, the 3rd of February and that they did not expect the amount of orders they received. They need to get a clue this types of victories happen every year... Super Bowl is an annual event. I would really like my money back since it was a gift to my son for a Super Bowl party and it is not suppose to arrive until today (5 Feb - a day after the Super Bowl). No where on the site when I ordered this item did it say they were out of stock, but the day after they sent an e-mail saying it would be shipped before the 31st of January... which didn't help getting it to my son on time.
NFL shop extensively advertised for the Superbow. Ordered a Superbowl T-shirt on Jan 24th. Super bowl sunday is here and no shirt. Called Customer Service. They took no responsibility and blamed the shipper.
They offered a 30% discount for their FAILURE to deliver a product as promised. I will never order for them again. You've been warned!
Spoke with an agent yesterday and was guaranteed it would be here today! I want my money back! This was necessary for Super bowl party gift and
I am so disappointed.
Ordered an Eagles jersey for my husband on January 21 - guaranteed delivery by Super Bowl. Called customer service a week before the Super Bowl; again guaranteed delivery by Super Bowl Sunday (2/4). Here it is, 2/3 and no Jersey. After holding on the phone for 15 minutes was told order had not yet shipped because warehouse was backed up, so no Jersey for the game tomorrow and now its too late to buy one elsewhere! What is wrong with these people?
I called 6 times this week and kept getting the same answer, my order will arrive by today 2/3. I placed my order on 1/22/18. Why did NFL.com place my order and wait until the 31st to ship it. The hats are no use to us now.
Placed an order for a jersey on 1/22. E-mail confirmation said it would ship no later than jan 31. Still hasnt shipped, wont be here for superbowl. I wont do this again.
Ordered a Superbowl item Jan 21st, spoke to customer service asking if I would receive this before Feb 2nd. When viewing their site, all their promos list that this item would arrive with plenty of time. I have reached out three times and each time they tell me that my item will be shipped the next day. Its now Thursday before the Superbowl and I won't have the item that I specifically ordered because of the superbowl. This company gives false promises. If you want your order to arrive on time, I suggest putting it in months in advance.
Ordered on 21th a custom-made shirt for the Superbowl. Pretty sure that it said 2-day free shipping plus 4 days to make the shirt. Item will arrive after the Superbowl. Worthless waste of money. They still advertise with must-haves for Superbowl and free shipping. Why bother if you know it won't make it on time. I'm beyond disappointment, and will never order again.
Placed an order from Australia which said it had been shipped on 1-15-2018, said it would take 4-10 days with international expedited shipping, still has not arrived and when I go to put the tracking number into landmark global it says 'Could not find shipment with package reference...' but it was working the day it shipped. Not happy with super bowl only 6 days away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David, thank you for your feedback! I am very sorry that you still received the wrong shirt. Our number one concern is customer satisfaction. The Advocate did what was required of them to notify the warehouse that you received the wrong shirt and to make sure that the right shirt was being shipped out. Unfortunately, the ball was dropped and it was never verified prior to shipping out to you. I have since open a ticket to our warehouse to make sure that the inventory are properly labeled and checked. Sometimes the products are stored in the wrong place in the warehouse. But it will be looked into for future customers. If you still would like to purchase this item, you can do so by check back with us by using the ticket number 1814676. Please allow them up to 2 business days to complete their investigation. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian