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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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I ordered my sister a grey Green Bay pull over hoodie. I was embarrassed to hand it to her because the picture on the website shows a grey hoodie with green font and I received a grey pullover hoodie with what looks to be faded black font. Its so faded and not even the right color. Not to mention it smelled gross. She questioned the authenticity of the hoodie which made it worse. I had to show her I actually bought it from the NFL store. I paid $70 bucks for something that looks like it's been worn for 5 years all while eating Chinese food off the sweater itself. Very disappointed. I unfortunately have another order pending delivery and I'm so scared I'll encounter this issue again. They're gifts, and it's quite embarrassing that the company's products aren't being made with quality as they're promoted
Ordered kids larges for Christmas and they were huge. Had my wife try the items on and they fit her (She wears a womens medium). Asked if I could exchange and they said I could return and reorder. The problem is that everything is now full price. Told customer service rep they had quite the scam going and she hung up on me. I will not be reordering and will return the whole order to these scammers. Also was promised a certain delivery date and as the date approached the date of delivery kept changing. It was delivered in time for Christmas, but over a week from promised date.
Hello Bill, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. I would be more than happy to further assist you with this order. If you can please private message, I can help with trying to get this situation resolved. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Wanted to return item per advertised and return amount was reduced $10.00 to receive a "return" shipping label. Major rip-off, and will never order from this site again. Kelly J
Hello Kelly, thank you for your feedback! I am very sorry about the new return policy. Our number one concern is customer satisfaction. Upon review of your order, the return fee has been waived. You can print out the return label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a pair of shoes for my mom. I had a 40% coupon. The shoes were too small so I had to reorder one size up. I waited on the phone for 45 min only to get hung up on when placed on hold while she got me a 30% coupon code. There is no exchange policy. So I had to just do a return and then repurchase. What is infuriating is that customer service would not honor my original sales price and only offered me 20% and no free shipping during the 2nd phone call. I won't be shopping here any longer.
Hello Debra, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Ordered my boyfriends hoodie as a Christmas gift from my kiddos on 12/10. Was told in the email that it would be shipped by 12/16. That date came around and no shipping info. To this day I STILL never received a shipping notice from their website! Finally on 12/23 (obviously not coming by Christmas!) I checked the order number and saw it shipped. Estimated 12/26 (Today). Now the tracking says 1/04! Seriously? It takes almost an entire month to process and ship one item? Even when stating I would have it by Christmas when ordering? And god forbid you try to call to actually speak to a human being! Can't get through there automated service to speak to a rep! Thanks NFL Shop! I'll stick to EBay or Amazon from now on. At least I'd get it quicker then this! Who knows if it will even be here next week like it states.
We apologize for any inconvenience regarding your order. You have 2 packages for this order and the tracking for both packages show they have been delivered. We show one package was delivered December 16th and the other was delivered December 18th. Thank you, Karmen
I placed an order on 12/15 for a Seattle Seahawks pullover hoodie for my guy. Received an email stating the order would be received on 12/18/2019. I should have known better because the hoodie was a customized order, however, I took the company at its word. I called customer service to find out where the package was on 12/26, was on hold for 44 minutes. The Customer Service Rep informed me that the package never had a label on it and would have to marked as lost. The order was placed again, was informed would not receive until 1/7/2020 because it would have to shipped from manufacturer because it is an customized order. The order was not delivered before Christmas, will receive a refund; will take up 2-7 business days. I WILL NOT order from NFL Shop ever again, definitely would not have used them had I read the reviews.
Hello Erika, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Bought my dad a $100 sweatshirt for Christmas. Website says it was delivered, which it wasn't. When I explained this the agent on the phone who argued with me telling me that it was delivered and it's my fault for not tracking it. Thing is I was tracking it, and it was not delivered when it said it was. Ruined Christmas for me. Really disappointed.
Hello Patrick, thank you for your feedback! I am very sorry that you haven't received your package. Our number one concern is customer satisfaction. I understand that this was a gift for your father and is at no fault of your own. Unfortunately, upon reshipping the item, it was found to be out of stock in that size. You were offered a discount code towards a future purchase and refunded back in full to the method of payment used. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered an NFL hat for a Christmas present for my fiancé. I was promised to receive the order by December 24th. I have been tracking this order and now will not receive till well after Christmas. I used their promo code that promised a discount + the delivery date of 12/24. Thanks for nothing NFL Shop. This is one customer that will not shop at your site. All I got from Customer Service was "I don't know"
Hello Reyna, thank you for your feedback! I am very sorry that the package didn't arrive in time. Our number one concern is customer satisfaction. Upon review of your order, for it to have qualified for Guaranteed to Get There the proper shipping method would've had to changed to 3 business days. Because the package was shipped with standard ground 3-7 business days, the package was showing to be delivered on 12/31/2019. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Whitney gave me excellent customer service! She went out of her way to ensure that I was satisfied with my photo! She's awesome!
Hello Wayne, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a pullover hoodie and some infant booties on 12/16 for gifts and got 2 day shipping. Got an email the next day saying that my items were shipped and got a tracking number and it said that my items would be delivered on 12/19. I check the tracking number on 12/19 and it says that the package was never received by the shipper. So i called the company and the customer rep tells me that the pullover hoodie is out of stock so the items were never shipped. Why in the hell wasn't i notified about the item not being in stock and why would you guys send me an email saying that my items were shipped when they weren't? That is BS! I'm requesting a refund and i better get my money back!
Hello Julie, thank you for your feedback! I am very sorry that the package never arrived and the hoodie is now out of stock. Our number one concern is customer satisfaction. The order was fully refunded and sent back to the method of payment used to make this purchase. It may appear as two separate transaction. One on 12/19/2019 in the amount of $16.15 and the other on 12/20/2019 for $56.56. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered 2 items on Dec. 6th and they were shipped using Lasership delivery service which has the WORST ratings I've ever seen. The site finally stated they were delivered yesterday, 12/18 at my front door at 8:54 am. I have cameras outside my door and no shipment was made. Canno get an answer from deivery company and no one at your shop has time to "CHAT ". Will be calling BBB on both companies and my payment will be stopped through my credit card agency. Will never order from this site again and I'm sure my team would like to know how poorly it's merchandise is represented.
Hello Melinda, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review of the order, the tracking is indicating that it was delivered on 12/19/2019 at 2:51 pm. If this is not the case, please respond in a private message so I can further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I order a Christmas gift from this website, paid for expedited delivery and the low grade delivery company they use failed to deliver, stated they did but I was home and stated 2 attempts prior that they needed more info to deliver which was a lie. Now I have to wait up to 7 days for my refund and pay more money and rush to find another gift. Calling customer service was a joke, they told me to contact their delivery vendor and track my package. They were rude and could care less about the hardship they caused!
Hello Toni, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review, there were several attempts to deliver the package. Per the tracking, the package was delivered on 12/18/2019. The refund is automatically sent back to the method of payment. However, it can take up to 2 to 7 business days to reflect on your financial statement. If this is not the case, please respond in a private message for further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Order package, post office failed to deliver and sent it back to nfl. Nfl tells me I will be getting a refund. I got it on a deal no longer available so I would have to pay more money to get another and they are out of stock. Nfl is refusing to send the package out again and tells me I will have to purchase a more expensive item.
Order #279-2590-9644
Email: *******@gmail.com
Hello J. P., thank you for your feedback! I am very sorry that the package was undelivered to you. Our number one concern is customer satisfaction. Upon review of the inventory, it appears to be back in stock in the size XL. I have generated and emailed you another code to use to make the purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Horrible customer service. Karen is some fake name that was used. Do use. 1 month for delivery. No reason for that. Called was hung up on twice.
Hello Dana, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review of your order, the order was placed on 12/12/2019. The item purchased was a manufacturer direct product. On our site it would've shown that this item would ship on or before 1/7/2020. However, the product was shipped on 12/23/2019 and was delivered on 12/26/2019. If this is not the case, please private message me so I can further help. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Been waiting for almost 3 weeks and expected to get my product here within like 10 days. Can never figure out where my package is either, its been in the "new" state the whole time.
Hello Rachel, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review of the order, the package was shipped on 12/11/2019 and delivered on 12/12/20129. If this is not the case, please private message me for further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
10 seconds ago
Adding insult to injury... I sent the email below to the customer service email address listed above and received an email back stating "YOUR EMAIL HAS NOT BEEN RECEIVED!
Email messages to this mailbox do not reach a person, but rest assured, we are here to help!"
To NFL customer service,
Kayla asked what I returned and it was the Flight Crop long sleeve shirt. I returned the shirt about 3 weeks ago and 10.00 was subtracted from my refund. Per Kayla (see below) she is refunding my 10.00. Please let me know when this refund has been posted to my credit card.
Then I tried to online chat and they said "Sorry we can't help you". If you call the number... you are on perpetual hold! I laugh at Chastity S being committed to customer service! It is shocking that this company stays in business! DO NOT DO BUSINESS WITH THIS COMPANY... AND THEY NEVER RETURNED MY 10.00!
Hello Wendi, thank you for your feedback! I am very sorry that you haven't received your refund. Our number one concern is customer satisfaction. I have refunded you back the $9.99 to the method of payment. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for the delay of the refund. Sincerely, Julian
I bought a long sleeve T shirt because I loved the design. The price was 41.00 so I expected the quality to be exceptional. Wrong, Wrong and wrong again. The shirt had no hem in the bottom. It was literally cut off with scissors. The cut was crooked and they cut it off to short! Because there is no hem, the bottom of the shirt rolls up. I went to their return policy and realized I have to pay 10.00 to send back a shirt that was not made properly to begin with. What a scam! Do Not Buy from them. I will never buy from them again!
I ordered my boyfriend a cowboys alternate jersey in early November for Christmas and when it arrived I received a panthers youth size small jersey. The first person I talked to told me that they would immediately ship out the correct jersey and email me a return label for me to ship back the incorrect item. That was over 3 weeks ago. We are now 11 days from Christmas, I still don't have my jersey. I have spoken to about 5 or 6 different fan service members and they all do the exact same thing, which is create a new ticket number and issue number and tell me that someone will be contacting me shortly to handle the matter and no one ever does. To top it off, no matter how much I URGE to speak to a manager/supervisor there never seems to one available. I will NEVER be ordering from this website again. They're absolute trash and do not care for their customers. I still want my jersey because I was super excited to give this gift to my boyfriend and it's really ruining the holiday spirit for me being so stressed out about this gift. At this point I think I should also receive a refund with my jersey for the incompetent service and dealing with this issue for almost a full month now. It's ridiculous!
Hello Amanda, I am very sorry about the wrong item received. Our number one concern is customer satisfaction. Upon review, the item was shipped out on 12/18/2019 and was delivered on 12/19/2019. Please let me know if there is anything further I can assist you with by sending me a private message. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
It has been over a month and I'm still waiting for my order. I didn't think I had to order our Christmas presents back in November to assure delivery on time! NFL customer service has been no help putting all responsibility on Fedex and directing me to contact them. In today's age a month to receive an order is inexcusable. Get your DC in order NFL shop! I will never order again from them and would advise to stay far far away.
Hello Jen. We apologize for any inconvenience regarding your order. Please provide your order number and we will be happy to see what can be done about your package. Thank You, Karmen
Placed an order on 12/6 said shipping was 7-10 days. Come to find out I won't get my order till 1/17 called for cancel it so I could order somewhere else since it is a Christmas gift. Said bc I didn't call within 30 minutes they can't cancel it but they sure as hell took my money. Most companies won't even take the money till it's shipped. I am beyond pist. My order status still says "pending" so the fact they can't cancel the order is beyond absurd. I am considering calling my bank to cancel this charge. This company needs to get their $#*! together, I wish I read these sooner. I guess they don't notice a trend of unhappy customers. Will NEVER order from this company and was sure to post my experience on social media so none of my friends get ripped off in the future. If I could give them a zero star I would. STAY AWAY PEOPLE!
Hello Victoria, thank you for your feedback! I am very sorry about the shipping expectation. Our number one concern is customer satisfaction. Upon review, the item has already shipped out today and is expected to be delivered by 12/15/2019. If you need any further assistance, you can private message me back for help. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Paid $16 extra dollars to have it delivered in 3 business days. And when I called customer service when it didn't show. 1st they said the order wsmas cancelled because of its verification system (but took my money). Then I was told that it wouldn't have been ship out to the fourth day after the 3 day order rush. Finally after all that they said my money won't be refunded for 7 to 10 days. Will never order from this site again.
Hello Eric, thank you for your feedback! I am very sorry about the order. Our number one concern is customer satisfaction. Upon review, no funds were collected from you due to verification process. In order to resolve this, you will need to contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angelina, thank you for your feedback! I am very sorry that the item didn't match the display on our site. Our number one concern is customer satisfaction. Please private message us if you would like to have the item replaced or refunded. I will be more than happy to further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian