On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had ordered 2 clearance hoodies. When the order arrived, the hoodie did not match the color on the website.
AdvertisementsSome advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Our content is free because we may earn a commission if you purchase products after clicking ads on our website.
I used the chat service and was told they could only fix one of the errors. I was told they would refund the other one. I advised that I didn't find that acceptable, however they proceeded with their solution. I accidentally had closed my chat and had to start a new one.
That process was even more frustrating and did not resolve my issue of simply stating I would keep one of the error items. I decided to contact the call center who reversed the refund as my preference was to simply keep it rather than have nothing. The process to get the return amended was cumbersome and downright painful. In addition to not getting what I ordered because of their error, I have to make a trip to the post office to return.
To be honest, I've dealt with other companies who would have simply shipped the 1 correct one and told me to keep both of the incorrect ones as a token of customer experience gesture based on the price point. I've certainly had better experiences with other companies.
I ordered a jersey on a Monday thinking it would come for the games the following Sunday. But NOOOOOOO. I get a confirmation email and it says expected delivery is the 27th, of November! It is currently September 16th and i never got a heads up that it would take that long to ship. The site said 3-7 business days. But i understand if it was like a week or a week and a half late because of the events happening right now but over 2 whole months is unacceptable.
Hello Nick, thank you for your feedback! I am very sorry about the order ship date. Our number one concern is customer satisfaction. Upon review of your order, it appears that you purchase a special event item. On our site it mention that this item will ship on or before 11/172020. This information will be shown in several location. It will be underneath the shipping details on the item page and few more time during checkout. It would've been highlighted in green under the description of the product. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a jersey two months ago, still hasn't shipped! Had to waste my time calling and trying to figure out where it was only for them to tell me it was a special item and was going to take longer. What a joke, you should tell your customers it's going to take two months to ship before they buy. That way they can shop else where, which is what I plan on doing from now on
Hello Bryan, thank you for your feedback! I am very sorry about the shipping time frame. Our number one concern is customer satisfaction. The is a special event item. Our company tries our best to inform customer that these items will have special ship out date. This information is provide several times during the ordering process. You can first find this information on the item selection under shipping. It will mention this this item will ship on or before that certain date. It also can be seen highlighted a couple more times on the check out page and final check underneath the description of the item. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered my first jersey may 20, it is now August 27th and I was supposed to receive it August 14th. Called customer service and was told it would now be arriving September 15th, after the start of the season. Their excuse... it is a special event item! No it is a regular jersey you jack hole! The second jersey I ordered (don't ask me why I went with these guys again) was ordered August 1st, and expected to arrive October 6th!?!?!?! To top it off it doesn't even show up in my orders history. Is someones little old grandma sewing these from scratch!?!?!?! Don't buy from these guys take your business elsewhere!
Good afternoon, Joshua. Upon review of the orders, we can confirm the merchandise purchased are special event merchandise that have scheduled ship dates. The shipping dates are provided by the manufacturer. This information can be found under each items description upon purchase, check out and in the order confirmation email. If the item is received sooner, it will be shipped immediately. In regards to the order not being displayed in your account, this order was placed a s a guest. At this time, we have merged the order to your account. Have a wonderful day and stay safe. Sincerely, Maribell.
I just purchased a new Packers sideline hat. I own no less than 15 New Era 39/30 hats. This one arrived and it fits over my ears and half way down them! WTF? No reviews on the NFL.CA page so buyer beware. Also note, none of the advertised free shipping or 20% off codes work. $65.00 Canadian for a hat that's garbage!
Bought 2 jersey's one was good but my kittle jersey, the name and number on the back were not straight! They were sideways! Super disappointed! I'd give it zero stars but that's not an option!
Thank you so much for bringing this to our attention. This is unacceptable and we are working to ensure this is corrected for you. We are ready to offer a replacement and ask that you send the original defective product back to us. If you would like to proceed with this option or if you prefer a return for a refund in full. We can be reached via private message, email at customerfirst@fanatics.com or 24/7 via social media. Thank you, Deannaa.
I ordered three items in May 2020. Two came but I am still waiting on the third item. I keep being told it will be another month. Now the delivery date is 8/18. I know Covid is creating issues but this is ridiculous. I just chatted with someone and they didn't seem concerned. I'm afraid my grandson has grown out of the jersey already. Not a happy shopper. Spent a lot of $$$. Won't order from them again if I can't get someone to talk to.
Hello Lynn, thank you for your feedback! I am very sorry about the delay of your order. Our number one concern is customer satisfaction. Upon review of your order, the item was supposed to have shipped out on 7/17/2020. Unfortunately, our warehouse is still waiting on the items to arrive from the vendor. They have reached to the vendor to find out about a revised shipped date. Our warehouse was informed that it will ship on or before 8/18/2020. It doesn't necessarily mean it will take that long if it is received earlier, you will get a shipping confirmation email. If the item no longer fits, it can be returned for a refund. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I received a box with Redskin hip flask. It was damaged, the cup was detached. I wanted to make a gift for my son who is a fan of the team. I asked exchange the flack for the good one and wrote an email with pictures of the flask, the order# but nobody responded, offered anything or even apologized.
Hello Natalia, thank you for your feedback! I am very sorry that didn't receive a response about the damaged item. Our number one concern is customer satisfaction. If you could please respond in a private message, I will be more than happy to further assist you. Sincerely, Julian
$15 for shipping and $10 for a return on a t-shirt. The shirt was absolute garbage quality. Stay away from these thieves.
Hello Timothy, thank you for your feedback! I am very sorry about the return shipping charge. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can print out the return label and attach it to the package. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a jersey from the NFL Shop on 7/1/2020 and today it is 7/24/2020 and still no jersey. When I looked up the tracking information they were sending it to the wrong country after they "forgot to send it" the first time. Absolutely the worst and most unprofessional company! Will not be ordering from here again!
Hello Matthew, thank you for your feedback! I am very sorry that the package was sent to the wrong country. Our number one concern is customer satisfaction. I show that an email was sent to us and since has been resolved. Please keep in mind that when placing order through PayPal, that whatever address you have listed in there will be shipped to that locate. If you still need further assistance, please do not hesitate to email us. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a Nick Chubb jersey on May 2nd, this was shortly after the new uniforms dropped so I expected a delay. It said it would ship on October 15th at the latest. Recently I checked the website and if I ordered one now it still said it would ship on October 15th. I tried tracking my package thinking it might be closer than that since I ordered 2 months ago. However, to my surprise it wasn't. I contacted customer service and our chat is pictured below. Apparently with back ordered items they wait until they catch up to all the demand and ship them all out at once. They don't send out the jerseys as they are made. I was told it doesn't matter if I ordered on July 15th or May 2nd they will ship on October 15th. What kind of "policy" is this? How can someone order a jersey over two months before another and receive it at the same time or even later and still have to pay for shipping? This is absurd, they have jerseys sitting there made and don't send them out and instead wait for a later date to send them all...
Hello Michael. Thank you for taking the time to leave your feedback. We wanted to clarify your order with you further. You ordered a special event item. We are currently waiting on these items to be manufactured and received. This is not to catch up on demand, we are sorry that information was provided to you. Unfortunately, we do not have the product available in our warehouse and the date provided is when we are expected to receive our shipment. However, if we do get the item sooner it will be shipped beforehand. We have also refunded your shipping cost as a courtesy to you. Please allow 2-7 business days for the refund to reflect.
Thanks, Cayla
Product didn't ship on the date I was emailed and told by a customer service rep that my order did ship. Then I received an mail today telling of a new shipping dat:
New Shipping Date for Order Number 107-4783-7564
Dear Fan,
Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order 107-4783-7564.
We appreciate your patience and will notify you immediately of any shipping updates. If you choose not to wait, you may cancel your order at any time.
Please visit our online help desk for further assistance.
Mail today telling of a new shipping date - New Shipping Date for Order Number
I what to know what is going on at NFLShop.com
I give them a F- Rating
Hello Michael, thank you for your feedback! I am very sorry about the delay of the shipment. Our number one concern is customer satisfaction. It appears that the warehouse has finally received the items from the vendor and are packaging them to be shipped out. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a customized sweater for my husband, and it's a size too small. I followed the sizing chart, and he tried it on right when we got it. All his other size L sweaters he has fit fine.
I ordered 3 items from this site, 2x 49ers hoodies and 49ers t-shirt on April 1st.
Still not delivered
Ordered NY Giants face coverings. I checked for shipping times 3 times it always said 4-7 business days, soooooo I place order I get confirmation email now they talking about 30 days, horrible practice
Thanks for reaching out Danny. We apologize for any inconvenience this may cause. The face coverings are pre-sell items with special shipping dates and we’re working to ship them out as soon as we can. We appreciate your patience and will email a shipping confirmation with tracking details once it ships. Sincerely, Chastity
Every item I've ever bought from you, has been great! I got masks today, sooner then they where supposed to be here, I love them! Thank you...
That's great to hear! We hope to assist you again in the future!
These idiots tell you seven different things on seven different phone calls. The worst CUstomer Care team ever and you can't get ahold of a supervisor. They will call you! I will never order from them again!
Ordered a deion sanders jersey. Payed for next day shipping, didnt receive it today, its 10:30pm atm. Now look at these two pictures one shows this picture was from yesterday. And one shows the purchased was made yesterday.
Hello Manji, thank you for your feedback! We are very sorry but the weekends are not consider next business day. Any purchases made on a Friday will be process the following Monday. The package is scheduled to be shipped out 6/15/2020 and will be delivered on 6/16/2020. Once again, we apologize for any frustration this may have caused you. Sincerely, Julian
I ordered face mask the end of March or beginning of April. It says it won't be delivered until June 25th. When I try to check my account with my email it says I don't have an account. Have talked to the stupid bot but can never speak to a human to fix the email issue.
Thank you for reaching out to us. We certainly apologize for the confusion and inconvenience regarding the processing and shipping date. The item purchased is a pre-sell item and have scheduled ship dates. The shipping dates are provided by the manufacturer and stated under each items description upon purchase. If the item is received sooner, it will be shipped immediately. Your item could certainly ship prior to June 25th. Additionally, we have refunded your shipping charges back to you and you will see the refund within 2-7 business days back to your original form of payment. Thank you, Edmond.
First I order from this company after my order it was a lot hidden fees like high shipping and other things nice they tell me it going be a month before I get my order now I waited only to get three plan face masks I could brought from my location hardware store also learn why it to so long to get my order only to learn it come from China guess I could order the same thing from wish at lease wish is up front with things now I am out my money because I tried get in touch with customer service with no luck you been warned
We certainly apologize for the confusion and inconvenience. We show your order for your face coverings is scheduled to ship no later than July 9th. The items ordered are a pre-sell item.and the shipping dates are shown on the site prior to check out and in the confirmation email. Additionally, we show the standard shipping was selected, as that is the only other charge besides the tax and the item cost. We have refunded your shipping charge and you would see that back to your original form of payment within 2-7 business days. We thank you for your patience and business. Thanks, Edmond
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Trista, thank you for your feedback! I am very sorry that you were sent the wrong item. Our number one concern is customer satisfaction. Upon review, I show that you have spoken with a leader of management to attempt to resolve your issue. If this has not resolve your problem, please email us at customerfirst@nflshop.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian